eBay — Cheated by ebay sent diffract / broken

Address:Banaskantha, Gujarat

Well I had bought CCTV KIT from the abroad even though i paid extra 500 rupees because of remit charges .
basically placed order on 5-08-15 & the order supposed to delivered on 10-08-15 as was promised by Ebay but it did not happen when i phoned i found that there was issue with post, i was asked to give some more days to be delivered to my door so finally the parcel arrived on 17-0815.as soon as i opened parcel what we have found that the item was broken and literally different than what i had place order did speak to seller had not received appropriate reply, even i was told why did you opened i was shocked to heard this .
after this just went to the ebay and filed a complaint against seller spent lost time jst got one reply wait 24/48Hrs your claim is under proses it has been almost over the half month do desperate just want to fild the complaint in consumer court .
please find the information of relevant matter .

Claim ID: 1164839
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: hixpert
Date claim opened: [protected]
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