eBay — Ebay sells defective mobile and does not refund

Address:

Gurgaon, Haryana

Icrpc members,
I shop for all my requirements online ever since i got paralysed and came on bed, this handicapped made me more and more close to internet to socialise and shop as well. .

I recently purchased a intex manufactured mobile phone but to my disappointment the phone did not work properly on day - a, it reached me (It was not charging properly) and it seemed like manufacturing defect.

Since i had relied one bay guarantee as i shop from ebay, i immediately on 2nd day raised ebay guarantee claim and asked for reverse pick up and asked for my refund.
But i was astonished to see response from ebay that they asked me to get it rectified by intex service station and they denied by refund claim,
I called up customer care and also wrote emails to ebay india and told them that it is not possible for me to chase intex service station for my mobile repair and i am not happy with this defective piece at first place and so i need my refund. . I request them but ebay continued to harass me.

I am not only putting this as a blog on website but also requesting the reader to never buy from ebay and communicate this inethical gesture were ebay has done 2 bad things
- ebay has sold a defective product to consumer and providing no refund now.
- they continue to harass a handicapped person to get it repaired, by visiting service center.

Please forward this email to your friends so that society know about unethical / cheating and inhuman company ebay.
My details of product below:
Ebay guarantee* claim - 1217203 should be refunded. . For the below defective product in brand new condition,
(Paisapay id [protected]) . Intex aqua 3g pro phone.
Item id:[protected]
Consumer name: amit khurana, email [protected]@gmail.com


On mon, sep 7, 2015 at 8:02 pm, amit khurana wrote:
Title: my refund declined by ebay and ebay continues to harass despite reporting that i am handicapped and paralyzed but ebay chaeated me by delivering a defective mobile and then asking em to go to service center to repair it, but i need my refund and nota defective piece from ebay.

Ebay india spoils ebay reputation around the world for harassing a handicapped / paralysed person dependent on online shopping for his needs by rejecting an ebay guarantee claim for around 3500 / - inr)

E bay cheated by delivering a defective product and then harassing em for last 10 days by rejecting my ebay guarantee claim and asking me to resolve directly with product manufacturing company named intex despite me raising an alarm and request toe bay that i should be refunded because
1 - a customer is not responsible for a defective product delivered and this makes no sense for ebay guarantee and shame on ebay poor scheme on ebay guarantee, , ,
E bay guarantee is a joke which is just for fooling and cheating customers of india.

2 - ebay is very inhuman and selfish organizational from usa, as they as a paralyzed handicapped person to get the mobile repaired by going to service center, and instead of making life easy they are asking me to chase intex for this defect.

Christian missionaries and supporting social organizations, i plead you to please condemn bay for this poor action and teach them bay a lesson so that they do not do this to other customers in india.


Please look in the trail email as below where ebay india is spoiling reputation of ebay by not refunding my amount
And though i have mentioned that i am paralyzed person but
- bay india cheated me by selling a refurbished (And not working) product as a new product.
- not ebay india is asking me to take all the pain in visiting the manufacturer service station and chase them to get the phone repaired though it is challenging for me as a handicapped person. E - moreover why would i accept repaired product when i expect a brand new phone to work properly.

I am not only going to report it si " handicapped healthy society in india" but also raise a consumer court claim with registered offices of govt of india. .

For a petty amount of inr 3500, this will bring a lot fo condemnation and shame to such a giant company like ebay. .


Previous email written to ebay india:

I have been shopping with ebay since i was in usa in 2008,
And continued my shopping even after coming back to india.
There are 2 reasons ebay should [process refund on thsi new profuct
1. This is not a refurbished but a brand new product which i purchased from ebay, and i observed problem within few hours of opening the box as i tried to charge the phone the first time and i do not expect a problem in a brand new piece from ebay. This is not the reason to shop with ebay. That i have to roam around the service center to get this product. If ebay brand new products has problem like this, then i should publish this article on internet blogs that no one should shop from ebay.
2, reason no 2, is that primary reason for shopping from online sites is that i am paralyzed and bed ridden and i am not easy with doing shopping from malls and shops going there physically. And i will mark this article against ebay on major websites including usa bay sites - how ebay harasses a handocapped and paralysed person by not refunding his claim.
Bay has emailed me to get this resolved or manufacturing defect corrected through intex service centers. But i believe this is harassment as i want a brand new product in working condition and as thsi ws not true i want my refund from ebay.
But before approaching consumer courts or social forums and internet media, i will like to request again to bay to reconsider and help me here. .
I can send u my video and pictures to prove my handicap.
And i do not want to defame ebay for this in ethical and inhuman behavior so please resolve my case.
Moreover your competitive websites like flipkart, snapdeal and homeshop18 always support on returns of new products and do not embarrass customers like ebay.
My details of product below:
Ebay guarantee* claim - 1217203 should be refunded. . For the below defective product in brand new condition,
(Paisapay id [protected]) . Intex aqua 3g pro phone.
Item id:[protected]
Consumer name: amit khurana, email [protected]@gmail.com