eBay — eBay sent a Item is different from what i ordered and cheated me with out giving refund

Address:

Bangalore, Karnataka

I saw the Lotto Traunt Men Running Sports Shoes in eBay and as per image published in the website, i purchased Lotto Traunt Men Running Sports Shoes in eBay website. I have not received the product as mentioned in website image at the time of purchase and i have received the different color sole shoe of Lotto Traunt Men Running Sports Shoes. PaisaPay ID : [protected] in eBay I have saved the all the page with images at the time of purchase. As per eBay claim policy, i can opt for refund /item replacement. i raised a claim stating that " if you have the product as mentioned in image at time of purchase, give the the product or else refund the amount what i have paid. After few days they closed the my claim and request for fund has been rejected. i raised refund claim with in the specified time, but my request rejected with out any reason and with a comment "contact your Seller and resolve the matter amicably. Now seller is not responding to my call, when i call from mobile numbers, he will answer and disconnected when he hear my concern. There is no response from seller and not able to contact eBay . This is how, eBay cheated by showing one image in website and giving product other color to the customer. Please help me atleast for to get my paid amount to eBay . If i get my paid money that is enough to me. I will be the first person in supporting to ban the eBay. Srihari [protected] [protected]@gmail.com