eBay India — Guaranteed refund not paid

Address:	Mumbai City, Maharashtra, 400006
Website:	ebay.in

I recently ordered [100 dr. Morepen bg03 test strips + free 2 microlithium 2032 cells worth 100/=" (Item id:[protected] from seller "sanjinimedisys" ].

As it is for medical use i checked the seals and found that they were tampered with and contacted the vendor who accepted to refund the money after he asked for pictures of the tampered seal on the box. Ebay refuses to refund my money even though i return the product to them as received, unopened! They say it is ‘company policy’ and money will only be returned after they have ‘investigated’. I told them if i surrender the product to them they should refund my money. The vendor has accepted, i am willing, only ebay refuses to close the case amicably! When i refused to surrender the product without getting my refund they unilaterally and summarily closed the case. I am sure if taken to court their refusal will not stand court scrutiny, but at the moment i have no recourse and the vendor probably won’t get paid because of ebay’s company policy! Is this their alleged ebay guarantee?

Claim id: 1924258
Paisapay id: [protected]
Item#:[protected]
Seller id: sanjinimedisys
Claim date: 27-4-16