eBay India — Payment refund

Address:	Mumbai City, Maharashtra
Website:	www.ebay.in

Dear sirs, i tried to purchase a shoe from ebay india on line shopping network on 16.11.2015. I logged into their website as a guest and as per the instruction from the site i made the payment of rs. 399.00 ( rupees three hundred ninety nine only) through net banking from my savings account # [protected] of punjab national bank. I received the confirmation from the bank that my a/c has been debited with the said amount, but unfortunately from ebay i couldn't get any confirmation. Immediately i contacted their customer care number and informed the same to the customer care executive, who promised me that if i'm not getting the payment confirmation from ebay, some error might have happened during the transfer of payment and the money will be refunded to my a/c within 48 hours. Subsequently i received an sms on 18.11.15 at 1:44 pm from them to my mobile number [protected] stating that "dear member, the payment for your purchase dt. 16 nov 15 on ebay.In, is not confirmed & the amount of rs.399 has initiated on 17 nov 15 will be refunded to you within 6-8 working days." nothing happened after that and when i again contacted them after this said period, their executive says that they do not have any records in this regard and i may not get my refund. My question is that, if they don't have any records about my payment, how i will get a sms from them to my mobile number. I made only one mistake that i trusted this network which seem to have business internationally. I hereby request to kindly do the needful to get my refund asap. Soliciting your kind compliance and thanking you i remain. Madhu menon, ponnuveetil, kizhakkumpattukara, thrissur - 680005. Kerala.