eBay India — took money but product not delivered

Address:

Bangalore, Karnataka

I ordered one product from ebay i had to pay it as cash on delivery was not available its been more than 2 weeks i havent received the product the ebay customer support is awful they were able to provide me courier details and told me to contact seller for refund ebay on their website provide seller guarantee .When i contacted bluedart courier they had no idea where the product is they gave me one number i contacted the person has no idea why he will deliver the product .To all future ebay buyer please dont buy product from ebay its a cheat company and steps should be taken to shut down its operation in India and management should be booked for cheating and embezzlement.The product which i ordered was of less amount what if i had ordered a costly product.? If there is any law for filing cheating case against ebay then kindly let me know so that in future consumer like us are not cheated by big mnc