[Resolved]  eBay — Quality issue

Address:

Kheda, Gujarat, 388255

I have purchased NIKE shoe worth of 1999 INR. But it seems a duplicate product, quality is very very poor.
I launched online complaint for the product on ebay site. I got a call from ebay customer care and they (Mr. Anuj Verma) told me that there is no such policy in ebay under which customer claims for the refund on quality issue. And they clearly told me that we do not promise of the quality of any product, and told me to get connected to the seller of your product for your problem. But there are no any information of the seller on their site.

Seller information(on the parcel):
aakash sanjaybhai
vadilal note book, old bus stand, balasinor
contact no- [protected]

I want refund for this. And please ensure that the ebay can not put 100% satisfaction Guarantee on their logo. Because there customer representative has clearly confirm me that they do not promise any Quality.

Kindly solve my problem as soon as possible.

I am enclosing here with the snapshot of the product purchase details and photos of the product.