eBay — Refund claim not processed by ebay

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Chennai, Tamil Nadu

Hi, I had purchased an item(item id[protected], paisapayid [protected]), But as the delivery date was too late I cancelled the item and raised a claim on 19th Oct, 2014, Claim ID-697746. It has been over one month, I have called ebay customer care numerous times but with no result. Everytime I call them I get a reply stating that some claim officer is looking into the claim and he will give me a call with in 24-48 Hrs, But alas no call from ebay so far. Please let me know that whether someonce called claim officer exist and is looking into my issue or is it a term framed by you guys to let the customer know that their claim will not be processed Regards, An unlucky and frustrated customer of ebay india