eBay — Return of my iphone

Address:	152116
Website:	ebay

I have purchased a iphone6 from ebay on 2nd october throgh my paisa pay id [protected], which was delieverd to me on 7th october ..when i opened the packet the box was not sealed and the headsets were missing ..i immidetly raised a claim on ebay website under claim id 1312497 and also contacted them through a phone call and asked them for a refund, they told me that within 5 days ebay will contact you ...but till date 7 days has been passed but nothing is done in this regard..