[Resolved]  Ebay.in — Cgloba.in & ebay.in are frauds

Address:Bangalore, Karnataka

I purchased a laptop from ebay.in on 22nd June 2014 from a Mumbai based vendor - cgolbal.in. The laptop was listed as a brand new machine for which I paid in full via my debit card. However, when I received the laptop I was shocked to have received a damaged machine - the sides of the laptop body were scratched, and the left Shift key on the keyboard is permanently depressed. I tried resolving the issue with the vendor (cgolbal.in) and ebay.in on this - even lodged a refund request with ID 557175. ebay got back asking for images of the laptop where as this information was provided to ebay when I raised the claim (see attached image for proof) Not only has ebay not done anything, they just waited for time to elapse before closing the claim. A very innovative way to scam customers off their hard earned money while protecting a fraud company (cgobal.in) from any liability. The interesting thing about cgolbal.in is that they offered to ship me a defective laptop (with a non-touch screen) in return for the damaged laptop that they sent me. How ridiculous is this? I pay for a brand new machine, receive a used machine, and was offered the option of another refurbished machine! Essentially, I get a refurbished machine for the price of a new machine, and neither ebay.in nor cglobal.in is liable for this fraud! I left a negative rating for the seller, cglobal.in after this incident only to discover that ebay somehow took off all negative ratings, and restored the 100% credibility to this seller (see attached image.) I find that rather disturbing - who are you serving ebay? I'm at my wits end with this and will initiate a legal case, but hopefully wanted to alert other consumers about how ebay & its sellers (in particular, the Mumbai based cglobal.in) works. Please beware of these online scams - you'd be much better off paying a little more on a website like flipkart.com, or amazon.in - but they really take online fraud and consumer protection very seriously.
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Complaint marked as Resolved 
The vendor agreed to provide part replacements for the defective components, and has been able to amicably resolve the issues to my satisfaction
eBay.in customer support has been notified about the posted complaint.
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Dear Sir, We once again apologize for what you have gone through. Sometimes certain laptops have issues at inception and that’s exactly the reason why a one year warranty is provided. WE ONCE AGAIN REITERATE THAT WE ARE READY, AS WE ALWAYS WERE, TO PROVIDE A 100 PERCENT REFUND TO YOU once you ship the product back to us. We have no intention of putting a client through any hassle whatsoever and if that was the case we would not keep harping on a refund to you. We have tried assisting you at every stage possible and even now are ready to give you a 100 percent refund for your product.
Dear Customer, We regret to inform you that your eBay guarantee claim has been closed completely as per the procedure by the claim adjuster because you had failed to provide us the proof of the dispatch copies within the stipulated timeline given to you by the claim adjuster.
We would suggest you to get in touch with the seller and resolve issue amicably. Thank you.

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