Ebay.in — Cheating by www.ebay.in

Dear Madam: I bought home gym equipment from www.ebay.in for Rs. 4, 374/- on 25-Dec-14. It was delivered on 03-Jan-15 and was supposed to contain the following: 1. Rubber plates in a combination of different denominations from 2kg to 10kg totaling to 100kg i.e., 4 plates x 10kg; 6 plates x 5kg; 4 plates x 3kg; 4 plates x 2.5kg; 4 plates x 2kg = 100 kg) 2. One pair of hand gloves 3. One skipping rope 4. One 5-ft barbell straight iron rod 5. One 3-ft EZ iron rod 6. Two 14” dumbbell iron rods Although the rubber plates were received as per the denomination given on the website, yet the total weight of the rubber plates when weighed on two different scales came to only 86kg and not 100kg as listed on the ebay.in website. The reason for this is that the 10kg plates are not exactly 10kg, but approximately 8.6kg each, similarly the 5kg plates are approx. 4.3kg each, and so on and so forth. A difference of ½% to 1% could be understood and tolerated by the customer. However, a difference of approximately 14 kg i.e., 14% is too much. Again, out of the above-mentioned plates one 10kg plate, four 5kg plates, two 2.5kg plates, and two 2kg plates have several cracks on it. Thus, the undamaged plates received as per description are 3 x 10kg, 2 x 5kg, 4 x 3kg, 2 x 2.5 kg, 3 x 2kg totaling to 63kg. Considering that these too weigh 86% of their total denomination, I have received only 54kg (i.e., 63kg x 86%) worth o[censored]ndamaged rubber plates, while I have already paid for 100kg. Accordingly, I wrote to ebay customer care, and they accepted my claim. However, the customer service executive (CSE) who got in touch with me informed me that if the seller were to ship for the remaining 46kg, the total expenses would amount to approx. Rs. 2, 000/- and consequently, he will have to incur a loss in this transaction. Similary, if ebay.in were to give me a coupon for Rs. 2, 000/-, they too would incur a loss. Therefore, the CSE requested me to ship the item. I agreed then, as I did not know the cost of shipping this item from Mumbai to Jalandhar, Punjab. However, on inquiry, I have found from a few courier companies that the cost of shipping approximately 100kg (including the rubber plates, iron rods, etc.) ranges from Rs. 2660/- to approx. around Rs. 16, 000/- through road transportation. If ebay.in wants to safeguard the interests of the seller and of themselves, then why should I not safeguard my own interests? I am pretty confident that supplying damaged equipment cannot be construed as a fault of the buyer i.e., me. Then, why should I be compelled to incur a loss of Rs. 2, 660/- for a product that cost me Rs. 4, 374/-, and that too when it is not my fault? Most importantly, on calling them on their toll free no. and on writing to them on several occasions, they have not even bothered to reply to me. Moreover, they have informed me that they would close the claim by 19-Jan-15, if I fail to ship the product by that date. Therefore, request you to treat this as urgent, do the needful, and oblige. Thanks, Mandar Pathare (Mob:[protected]