Ebay.in — Chennai super kings t shirt.....

I have purchased on T shirt cost of Rs.799 of Chennai super kings via ebay portal. subsequently i got invoice and courier details in a day or two. While track on 15/10/2014 it was reached to kolkatta. Later, there is no response and my ordered item not reached to paradeep. Later I registered complaint via paisa pay which of ebay portal and there is no response. later I spoke to customer care wherein they asked all security question but they are not giving proper response. Today I tried toll free number and i got reply that your waiting time is approximately 23 min / 15 min ...etc., As we are in working environment iit is not possible to wait not more than 5 min. please note my order number of ebay...[protected]. my concern is at least they must respond to our query. still they did not have any concern about customers whether the item reached to customer or not. kindly resolve and help in this regard. R.Prasanna mob#[protected] If I not get proper response I will file case in consumer court