[Resolved]  Ebay.in — Claim closed without my concern and noted as closed by me

Address:

Ernakulam, Kerala

Hi, I bought an iPhone 5 from ebay GEB . When I got the item the charger was not working I opened a case against that the details are given below . PaisaPay ID : [protected] Claim ID : 783693 I got a call regarding this claim and he told that he can only give rs.500 coupon on this case.And later when I checked the status it shows that buyer cancelled the claim. I didn't do such a foolish thing because an apple iPhone original charger cost around Rs.1500 then how can I close this claim ? From where I can get a charger for 500 . I found many duplicate chargers in ebay.in below 500. I didn't tell him to cancel the claim. I need a response as soon as possible . And I need a final decision from an higher officials . Please explain me why the claim was rejected wrongfully by giving false reason by the claim adjuster "ashish2010", Also can you provide me a copy of conference call on which I asked to him to cancel the claim as it is recorded on eBay servers ?