[Resolved]  Ebay.in — Claim rejected without any reason

Address:

New Delhi, Delhi

eBay Guarantee* claim - 527568, TO WHOM SO EVER IT MAY CONCERN Dear Ebay Management, I am really disappointed and surprised that how Ebay has taken a biased decision. Product which I have received was not working since its arrival and that’s the only reason I have asked for a replacement. This 1st time when I had to take such action against any seller as I have received the faulty product by this seller. As instructed by EBay Claim settlement executive; I have dispatched the product to the seller 3 times on given address, even as per my last con-call (Me, Seller and Claim settlement executive “Mr. Olvin”), I had shared the last dispatch details with Seller as well, so that he could trace the parcel and arrange the pick-up from the India post office. Which he hasn't done because 3rd time also I have received the parcel back saying insufficient address like earlier 2 times. 1st Dispatch was made on 27/06/2014 (Consignment No – ED[protected]IN, Receipt attached), 2nd time I have dispatched on 02/07/2014 (Consignment No – ED[protected]IN, Receipt attached) And 3rd time I have dispatched on 11/07/2014 (Consignment No – ED[protected]IN, Receipt attached) All these above information I have provided to Ebay ([protected]@ebay.com) on time to time. In this regard, I had called to ebay customer care/support team 2 times to talk to Olvin and discuss this matter but each time I have been told that Mr. Olvin will call me back at the same day, which never happened. Now I need an explanation from Ebay that on what basis/ground my claim has been rejected despite following each instruction given by Ebay Claim Settlement person. Attachment 1 : Address which was given by the EBay person. Attachment 1 : Address which I have mentioned on the Parcel every-time. Attachment 3/4/5 : Receipt of the product dispatch.