[Resolved] Ebay.in — Closed claim without consent

soniann

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had bought blackberry z10 mobile on june 30. Since item recieved was not working I opened a claim for replacement After a lot of follow ups and bad service from ebay I got new replacd phone without charger andthe bill. Seller provided me the tracking no for charger which he had sent but didnt inform me the nMe of courier service procider. Now I can see the parcel has been reshipped to seller back and the claim status gas been closed by ebay stating I have recieved tge item. They have also stated that I have asked them to close the claim though I never got any xall from them for asking me to close the claim. My claim id is : 554371 Pay paise id : [protected] Tracking id : dtdc M09547739

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Sep 23, 2014

Updated by soniann I don't understand why eBay is asking me to send the item back to seller. I have already informed that i have not received the item then how can i send that back to seller which i have never received.

Tracking id : dtdc M09547739 has all the information.

Please recheck and provide a solution asap.

Sep 29, 2014

Updated by soniann How can ebay close the claim, with comments that i have not posted the item back..How can i post item back which i have never received. I have already shared the tracking id which was shared to me by the seller. In the tracking details it is clearly mentioned that item was routed back to the seller without any delivery attempt.

Sep 29, 2014

Updated by soniann Fraud people all around. In the name of resolving the issue you people never event looked into the issue.

Related eBay.in reviews

View all 4742 eBay.in Reviews

Comments

La Tizona

from Chennai, Tamil Nadu

This is their regular action...

La Tizona

from Chennai, Tamil Nadu

Yes it happened to me also. They supply UN matching low-costing cheap product and raise a CLAIM Number if we buyers call and question them. Then for the next 20 days they conduct a mock investigation where they connect the buyer with their partner seller via con-call and make us lock horn with them. Then after 20 days of this torture they ebay.in in the end cooley say in the end THAT THE COMPLAINT IS CLOSED and lootify our amount paid as cost. They are thus partners in loot. and this is their modus operandi...This forum must teach it a lesson. I lost Both Rs.1500/- and the fight for justice...