| Address: | Indore, Madhya Pradesh |
I had ordered 100% New UNIVERSAL CAR MOUNT MOBILE, MP3, MP4, , IPOD HOLDER[protected] from ebay on 5-May-2015. I was sent a defected item wherein it was completely unassembled or you easily call them 8 broken pieces. Seller had not sent the invoice also with the package.
When I tried contacting the seller, he did not receive my call neither respond to sms. Finally, I lodged the complaint on customer care to register the com-plaint which got registered vide claim id 1047295.
Now, it is been almost a month now and I have not heard anything from them even for a single time. It is only me who always call customer care to follow up and then the executives assures me that they are escalating the issue and I will get the response in 5 working days. However, about 1 month is going to get over, there is no response. They sent me a message that there team tried contacting me and phone went unanswered. I challenged it completely since it is not possible that my phone can remain unanswered. They had never tried calling me. They are simply saying a white lie. Bloody cheaters, rascals and liars….. What should I do now?
I have 2 objectives here:
1. To get my refund with penalty on ebay for the harassment since I could not use the product for so long and my money got stuck.
2. What procedure do they apply to choose sellers?
3. Do they take any severe action against such sellers (apart from merely suspending them from their seller list)
4. How serious are they about ebay guarantee.
5. How serious is ebay about their reputation loss?
Prof. Abhishek Tiwari
[protected]
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