Ebay.in — Ebay in not doing anyhting for my compaint that i have filled for refund...............they have just ignored my compaint

Address:

Bhopal, Madhya Pradesh

I have bought a blackberry classic phone from ebay & i have received the item on 27th of july which was not in working condition then just after receiving the item i have filled a compaint on ebay gaurantee claim on ebay site...as per the claim norms i have to wait for 5 days then only the process will begain so i have waited for 5 days then also i havent received any kind of call from there side & now they just ignoring my complaint i have paid 21, 814 for the item...i have even talked with the seller he is also ready for refund but the ebay team is not even processing my compaint