Ebay.in — Item not picked up by ebay and very slow process to give refund

Address:Bikaner, Rajasthan, 334001
Website:ebay.in

I bought a playstation 2 from ebay india on 9 june, 2016 and it turned out that it was not working. So i requested ebay to collect the product on the same day but still after 17 days, product has not been picked up. Today i received a message from ebay after trying to contact them for days that they will not collect the item, i must send the product through post and then they will give the resund in 7-10 business days. What kind of customer service is this? I am feeling like i have been cheated.
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Dear Nikhil Rajalwal,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
Claim ID- 2059883

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