Ebay.in — Item received not as described and damaged

Address:Thoothukudi, Tamil Nadu, 628008
Website:www.ebay.in

I bought lenovo k900 in eBay.
There is no headset with this product. The mobile is also damaged with lot of scratches on both sides. They have mentioned storage as 32gb, but this product internal storage is 16 GB. I didnt expect these much problems. The back meatal body of this phone is so damaged. My money is totally waste.I need my money back..no response from seller. I have also opened claim before one week. No response from eBay customer also. They are not resolving my problem.
Claim I'd:1667396
Paisapay I'd:[protected]
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Dear dsweety,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

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