[Resolved]  Ebay.in — Money not refund

Address:

Patna, Bihar

Hi! I purchased a cell phone "HTC Trophy (Verizon Page Plus-CDMA) from ebay by a seller name i2cworld_inc3. My paisa pay ID is [protected] and Item ID is[protected]. The product is not compatible with Indian mobile networks. In the product listing it is nowhere mention that the product can be used in US networks only and not with Indian Networks. I approached i2c World and requested them to unlock it for me, but they said they can’t resolve the issue and told me to contact to ebay customer service. I contacted ebay and they also told me to contact seller for resolution of my issue. I raises a claim against the product but neither seller nor ebay take responsibility about the product. Today I got a call saying that they have close my claim as in product listing it is mention that the product will be used with Verizon page plus carrier. My only question is “how can you allow the seller to sell that cell phone to Indian customers when you know it will not work here?” Here, the seller is selling item which we cannot use in India, still Ebay allowing him (i2c World) to sell it on your website (to Indian customers) which will make other customers to buy it and then suffer like me and lose their hard earned money as the seller provides totally wrong information to the customer to get a sale and once he receives your money he never responses to your emails or helps you in any way. On top of it, ebay too helps those kind of people and reject our plea for refund when they should not be allowed to sell items which does not work in India/cannot be used in India. This is absolute cheating and fraud done with many customers who are shopping on this site. eBay mention on their home page that they will protect the customers and will refund/replace if the product is not delivered or not as it was mentioned. I am very much upset for being cheated by these type of big online shopping store.