[Resolved]  Ebay.in — Moto E Flip Cover not fitting

Address:

New Delhi, Delhi

Hi, I am Manish from Delhi. I have purchased mobile flip cover of Moto E XT1022 from eBay India on 6/10/2014. I item has been delivered to me at my home. After that when I put the cover on the mobile, it is not touching the screen properly & remain open (photo Attached). I have filled a claim with eBay India on 14/10/2014 (claim no. 687834). Reason being given for the claim is ITEM NOT WORKING & requested for a replacement. On the next day i.e. 15/10/2014, I have received a mail from them in which they told me that provided phone number is not reachable &requested me to provide an alternate number along with more details on my concern with the purchased item. For easy identification of the problem, I have attached a photo along with alternate number on the same day. After waiting for 3 days for their response, I again send them a mail requesting for refund if the matter not resolved. Then, on 21/10/2014, I have received a mail from them saying that they have rejected my claim on the reason that I have not responded to their mail on 15/10/2014 & time limit of resolving a claim is 48 hrs which is over now. In response to their mail, I have said that your point of not replying to their mail is absolutely correct as I have already replied on 15th & then again sent a mail to u on 19th as u have not responded back & requested them again to resolve my claim at the earliest. No response has been received from them till now. Regards, Manish [protected]@yahoo.in [protected]