[Resolved]  Ebay.in — Moto x play mobile

Address:	Bangalore, Karnataka, 560016
Website:	www.ebay.in

I purchased a mobile (Moto x play 32gb with turbo charger - black on 19 august 2016, paid 13999, thinking ebay is a good online platform to buy a product
Firstly to my disappointment i got a second hand product
Secondly, when i opened the and wanted to charge the mobile, the mobile was not getting charged.

Immediately i raised a complaint
Claim id: 2253041
Paisapay id: [protected]
Item number:[protected]
Seller id: amazinggadgetsclub
Date claim opened:[protected]

And to my surprise after 3 days when i checked the mail it said complaint was resolved
When i called the customer care i got a reply that my mobile was not reachable. Then the executive convinced me that they would open the complaint again,, till now it is not yet opened
I was asked to send pictures of the complaint, my simple question to them was how can i send a pictures of the charger not working,,, got a reply to send pictures of mobile to [protected]@ebay.com and [protected]@ebay.com

I kept calling the customer care a number of time for answers
Got a pathetic reply that it would take time as it has process
And one day i got a reply from the seller that the product is under warranty go to the service centre and get it replaced
My question is it that we need to pay for a defective product and wait for the solution. It is more than month now and there is not even a single reply from either the seller or the ebay customer care

My sincere request to all online buyers never go with ebay for any online products

Regards
Ullas jake
[protected]