[Resolved]  Ebay.in — Negligence about product delivery

Address:East Sikkim, Sikkim, 737132
Website:Ebay.in

I had ordered an appli iphone 5s 16 gb on 23rd of oct. 2016. My paisa pay id was [protected]. Initially it was committed that i will get my item by 16th of nov. I raise a claim on 9th nov regarding the matter. On that day also i was being assured that by 16th nov.2016 i will receive the item. Later on on 12th nov. i got a notification that my item has been shipped and i will receive it by 20th nov. On 21st nov, I notified ebay that i have not received the item. Today i.e on 22nd nov. I got a call from ebay that my money will be refunded. I dont want refund. I want product. Today they are telling that the item is not available with the seller. Its not a customer concern. If the item was not available then why ebay took almost a month to declare that they dont have the item.? My concern is about the product. I want it as soon as possible.
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Dec 24, 2016
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2016
eBay.in Customer Care's response
Dear arunsingh.smit,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
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