Ebay.in — ordered one product but not shipping the same and refusing to refund the money

Address:

Cuttack, Odisha

I ordered one product with paisapay id [protected] on dt.13jan2015. neither seller ships the product nor ebay returns my money that they deducted my bank account of Rs.354.00. Ebay cheats its customer and makes money fraud by deducting money from customers bank account and not shipping the product.Their policy shows on there website that they give the seller to ship the product with in 3days of order confirmation if seller fails to ship the same then the money will get refunded to the original source of deduction. but while calling at their help desk they simply avoids the policy that they mentioned on there website and tells a different story. I am helpless. I just want my money back. My mobile number is [protected] and registered ebay id is santosh0483.