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Ebay.in — Product is not working properly

Address:122015
Website:www.ebay.in

Hi team, i have purchase a mobile phone (JIVI GC 1209 GSM + CDMA Full Multimedia Phone) from ebay site in 17-11-15 & got this product in 19-11-15.When i open this product then i found that "Message not support" issue.(Banking OTP are coming).I raised a claim in 19-11-15. & ebay PaisaPay ID : [protected] Claim ID : 1447445. I also contact to customer care of ebay & share this issue.they told me "Sir don't worry we will replace or refund this product". Now today 1-dec-15 again i call to customer care of ebay. then they told me product are not returned, you go to the service center. I have a one concern that i have got this product in 19-11-15 & found a issue and at random raise a claim same day.If i use this product one or two month, then i don't tell to replace or refund this product.But i was not use this product a single hours.So this is ebay responsibility they have to have replace of refund my product as soon as possible.
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Dear vivekgupta135,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
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Hi vivekgupta135,

Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.

We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.

However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service centre to [protected]@ebay.com within 48 hours stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.

Thanks & Regards,
Team Ebay
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