Ebay.in — Refund of bad product

Address:Raigad, Maharashtra, 400065
Website:www.ebay.in

I bought a bluetooth headphone from ebay.in. it turned out to be dysfunctional. So I raised a ebay gurantee claim. They refunded me a coupon worth the amount of the product. I bought a Sony power bank from ebay.in. That too turned out to be dysfunctional. I again raised a claim but the ebay people didn't responded. When I called them they told me that they have closed the claim as the seller is not certified. They gave me the number of the seller. I contacted the seller SELLU. He said it was not an original product and that he'll refund my money. Asked for the shipment details and bank details. I provided everything. Now he is not picking up my call. I just want to have my 600 rupees refunded.
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eBay.in customer support has been notified about the posted complaint.
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Dear Apeksha Roy,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
I tried everything. Your helpdesk is [censored]. Never received the refund. They kept on asking me the same questions again and again. Lost 600 bugs which means a lot to me. Have stopped shopping from eBay altogether now and I keep advising people to do the same.
eBay.in Customer Care's response, Apr 20, 2017
Verified Support
Dear Apeksha Roy,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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