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Ebay.in — Refund pending after paisapay transaction rejected by ebay

Address:400019
Website:www.ebay.in

My client id on ebay is : [protected]@gmail.com

I placed an order for samsung tv for rs 59085/- on 12th may 2016. The payment was successful and the amount was debited to my card. I got a mail from ebay on 14th saying my paisapay transaction id : [protected] was rejected as i could not be contacted.
I checked with my bak and they informed me that the payment for rs 59085/- done by me on 12th to ebay has successfully gone through and the money was with ebay (Or paisapay which is owned by ebay) and they must refund the amount if the transaction was rejected by them. Today is 17th may and i still have not received refund from my bank.
Ebay support on phone informs me that the transaction was rejected hence money is not with ebay so it cannot refund the amount.
I know my bank has correctly executed the transaction and the money has been transferred to ebay which they won't accept.
Please advise me on how to recover this amount debited to me.
Attached below is the mail received from ebay :

_

Dear professionalsam,
Your paisapay payment has been rejected as you were not contactable. You paid the order total of rs. 59, 085.00 using credit card.
Complete the payment
Action required:
Please make the payment using another payment method (I. E. Other than credit or debit card used for this transaction). Your purchase is currently not paid for and the seller (S) will not ship you the item (S) till you make the payment again.
Please note that your credit / debit card has not been charged for this transaction. If you paid using debit card, the amount will be credited to your bank account.
If you have any questions about this payment, please contact paisapay customer support.

Thank you,
Paisapay
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eBay.in customer support has been notified about the posted complaint.
Nov 02, 2015
bindu32's response I called customer care numerous times..
I was always said i will receive a call in 1 or 2 days..
But i never received call..and my claim is not being resolved..
Very poor response from ebay..
Its been 45 days.
Nov 14, 2015
neha saugan's response it is notfit on my phone, quality also not good.

Complaint comments 
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