Ebay.in — Regarding Refund

Address:

Ahmedabad, Gujarat

I ordered iphone 4s screen replacement on 12-jul-2015 which got delivered on 18-jul-2015.On the same day I got it checked and found that the screen was not working .I called seller and he said me to mail it this issue with proof.i replied to his email with issue .2days he didn't replied me . i called him, he is not picking up the phone so i raised the claim on ebay my claim id[protected] on same day ie 18-jul-2015. Since 5days they did't updated the status .on 28-july i got call from ebay said that we will have sechedule reverse pickup and after pickup we will refund ur amount.on 29-july my pick up was sechuled by fedex .but since 4-aug no one came to pick up this item and when i call ebay they say we will contact you within 24-48 hours from last 6 days they are saying this.please help me solving same. ebay paisa pay id is ([protected])