[Resolved]  Ebay.in — Reimbursement not provided in hard cash.

Address:	231217
Website:	www.ebay.in

I have purchased kenstar food processor from ebay and received on 9th july 2016. When i open the shipped material, some items are broken and some parts are missing. So i raised the claim against item and my claim id no is: 2140021.
As per ebay executive i uploaded all the photos of damage parts and ebay team says for reshipped the material and after reshipped courier proof given to ebay.
I have contacted to ebay executive, for pickup the item from my address and reshipped accordingly as per own expensives. But executive not agreeed for pickup the item and said i will reimburse all the money when u reshipped the item. Then i reshipped the item by dtdc courier and gave the proof to ebay team. Total amount spended in reshipping is 753 ruppees (603 courier + 150 packing and local vechile convense).
Ebay team replied reimbursement amount will be given by coupon but i am not agree to receive the shipment amount in the form of coupon.
I informed to ebay team by mail, return money will only be accepted by dd or bank account and any kind of coupon will not be accepted by me. That information also discussed two times with ebay executive and mentioned in remarks also. But today i received mail from ebay team that your reimbursement will be send by coupon with validity 3 months.
E bay executive said that claim department has called me but i have not received any call yet.
Withou any final conclusion they are reimbursing the amount in the form of coupon.
Ebay team tourcherd me mentally by sending lots of mail and proof. I m able to give all the data but an illiterate person will face so much difficulty in this kind of situation.
For reference all mail conversation attached bellow.
Plz do needful against my money.

Regards,

Pradeep agrawal
P. [protected]@adityabirla.com
[protected]