Ebay.in — Replacement of a defective product

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, I purchased a Dell Laptop Model Dell Inspiron 3537 4th GEN i3 4GB RAM 500GB HDD WIN 8.1, for Rs.31, 783/- only, on 18th April, 2014 from ebay, my paisa pay ID: [protected], and sometime in 9th January 2015, it stopped working, after submitting to Dell authorized Service Centre, I came to know that motherboard has issued and need to be replaced. As the seller has not given me the manufacture warranty the dell service centre is refusing to give me the free servicing. I have made numerous calls to the seller and talked and requested he had agreed to help me and he said I will replace it, he wanted a invoice copy, I have scanned and send a invoice copy to the seller, for verification he has taken 2-days, again after 2-days I have reminded to him then he said your invoice is okay, I will replacedit within a week, again after 1-weak I haven given called to him, he said I am out of station I will come within a week, again after 1-week he said within 2-days, I come down to Hyderabad and meet to you, he has taken whole 1-month for replacement of motherboard, and yet so far I didn’t received the item till today, the seller is playing with my patience. What shall I have to do now? I am in great trouble the seller is not helping to me. I have log the complaint on 18/02/2015 through Ebay Guaantee, I am expecting ebay will replace the product or refund my money. I request you to kindly do the needful at the earliest possible to resolve the issue. Thanx & regards Syed Khadeer Ahmed Mob. No.[protected] Email.id- [protected]@gmail.com