Ebay.in — Sold a damaged Iphone 4s to me

Lakshmi511

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600113
Website:	ebay.in

I bought an Iphone 4S from ebay and paid online on 18 Oct. I received a faulty product. I checked the IMEI no. in the APPLE site and it said that the product was faulty and was recalled from the market ( and Ebay successfully sold it to me!) and the next day itself i registered a complaint with Ebay ID 1363502. Product Details: Invoice No. eforindia43604 Dated: 19 Oct 2015 Order No. [protected] Portal: EBAY_EFORINDIA Sender Info: 404 4th Floor adeetya plaza complex above helth planet, near Jodhpur Char rasta Jodhpur gam.satalite Ahmedabad-380015 Ph. [protected] Ebay and seller Efor India are making me run from pillar to post and blaming each other. Eforindia said they are ready to replace but it has to be processed through ebay. I asked ebay for a refund and they say I have to send the product back to the seller. I AM NOT doing that because back in June I sent another wrong product back and I never heard from seller or ebay ever again. I let it go because it was only Rs.450. Help!

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Comments

Lakshmi511

from Chennai, Tamil Nadu

I just got a call from one Mr.Awasthi and these are the details he asked me:

Mr.Awasthi: Your account number?
Mr.Awasthi:Your Debit card no.?
Mr.Awasthi: validity?
Mr.Awasthi: CVV? ... I was a bit hesistant at this point and he said I cannot do anything without your pin... so Okay
Mr.Awasthi:MA'am--- Do you have calculator near you?
Me: Yes
Mr.Awasthi: Add 5397 + 6534 ok?
Me: Yes
Mr.Awasthi: Now add your PIN
Me: mmm??? Yes
Mr.Awasthi: Give me the total
Me: Do you take me for a fool?
Mr.Awasthi: ???
Me: 10 + 5 + pin 4 = 19 ... total - 15 = my pin
Mr.Awasthi: CUT the phone. I cannot help you
Me: No help needed

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Lakshmi511,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Lakshmi511

from Chennai, Tamil Nadu

Team Ebay,

I have been trying to send the phone back to the seller as directed by you to avail the refund but I am having difficulty in sending the mobile back to the State of Gujarat. I contacted the seller for a form( form 403 ) as directed by the courier service and they replied that ebay will arrange a reverse pick up.
Help!