[Resolved]  Ebay.in — Used lg g3 sold as new product

Address:	Mumbai City, Maharashtra, 400063
Website:	ebay.in

This is with regards to ebay claim id-2323449.

I had purchased a lg g3 from ebay on 11.09.2016 and the product was delivered on 21.9.2016. As soon as i recieved the product i noticed scratches and cracks on front and back. I realised that i had received a used product which was advertised as a new product. I am very much infuriated because of this as the product was of a high amount apprx rs 10000. I raised a claim on te same day after contacting the seller. The seller told me that i can return it using ebay claim. It has been a week and no action has been taked by ebay till now. I was asked to provide proof which i adequately did. But ebay is still stalling the process and blocking my hard earned money. Also, ebay's stalling of the process and not returning the money is illegal, arbitrary and unfair trade practice. I will be forced to take my legal right against the seller and ebay if the issue is not resolved in 3 days from now. Such acts by sellers and marketplaces like ebay should not be tolerated by consumers.