[Resolved] Ebay.in — Wrong resolution of claim 435624 by claim adjuster | |||
I was sold a item to seller id: world.planet buyer: 2012ashwani item number:[protected] paisapay id: [protected] on 11th March, 2014. in listing it is clearly written that item is HTC SENSATION 4G Phone is in Excellent Physical condition selling as it with no return and for parts only. This listing includes Phone, battery and battery cover only. also in Questions and answers about this item one buyer asked me Q: Hi, Is it working phone or dead?? Regards, Askar Aman [protected] A: it is able to switch on but stuck on HTC screen as shown in photo. here i also clearly written that phone stuck on HTC screen. buyer open claim with claim id 435624 by saying "Item not working/broken" claim adjusted called on 21st march and i was told every thing to her but she is asking why you priced at 5250 and buyer is new!!! she asked for resolution and i was sent my resolution on 21st march on [protected]@ebay.com three time (same resolution). but claim adjuster told buyer to reship item back to me and claim adjuster closed claim in buyer favor on 28 march without giving me a solid reason while item is listed for parts only and already written it stuck on HTC screen and still i have not received item back. i was contacted ebay customer support on 29th march 2014 and customer support person asking me why you priced it too high and buyer is new and it was a dummy phone????? I am not able to understand that why a listing that was for PARTS and written stuck on HTC screen, can be closed in buyer favour?????? it is clear that ebay claim adjusters making fool of buyer and not having common sense, so i am complaining about this to you to check this case. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Arun, We have taken a note of your details and will get back to you with a resolution at the earliest.
You are right. They have very bad customer care service. Below is my experience
I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.
I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.
Below is my details.
Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]
I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.
I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.
Below is my details.
Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]
Dear Arun, Thank you for sharing your concern with us.We regret to inform you that your claim has been closed correctly and completely as per procedure since nowhere in item description it has been mentioned that the Phone gets stuck on the HTC screen. However, we can see that it is mentioned as an answer to the question one of the buyers has asked. But we would not be able to consider that as a part of your listing, and hence the refund to the buyer has been approved.
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I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.
I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.
Below is my details.
Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]