[Resolved] Ecom Express — poor service - wrongly updating tracking status and wantedly postponing delivery date | |||
i have ordered a Bike body cover on Nov11th, estimated delivery date is nov 19 :D, , , , , I was checking status everyday and it was will be delivered on estimated and product never delievered till Nov 19th, , Now I'm checking status today (Nov 20), , status is "consignee not available", , No one has called till Nov 19th from this courier and they have updated like this, , , Snap deal should avoid these kind of cheaters, waste fellows, , for delivering a simple bike cover they are taking hell of 8days and still counting, , useless, , , , i should not give a single star, , need to give "-100" stars, , no other way, need to give at least one, here after i will not order anything from Snapdeal if they are going to deliver through this courier. Also i will ask my frnds and everyone who are going to order in snapdeal. air waybill no :[protected] order no :SLP[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
As i said above, i dint get product on the date, , , Then contacted Ecom customer care bad got the details of the courier office where my product is located, it is nearby 2km from my office, , I directly went there and collected it, , , looks like its a new office and not even board is there, , i found the landmark but couldnt able to find where the company is, Some people came with Ecom Tshirt followed them and found the office, , i hope i expected no has come and called me simply they updated the status as consignee not available, , , , need to improve the management and customer service.. felt like now only they are entered into business and needs time to resolve the problems.
Reply
Dear Krishz,
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
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