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Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-860-2001212
Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux - Regarding "bottle tray of refrigerator"

User
 ravikantrk on May 26, 2015
I submitted a complain regarding "Bottle tray of my refrigerator" on your helpline no. i.e. 18602001212 on 23/05/2015. The executive said to me that your dealer will resolve this problem by contacting me within 24 hours but now its been 48 hours but nobody contacted me. you are requested to take necessary steps regarding it. my complain no. is EJAI2305150080. NAME: RAVI KANT S/O HARGOVIND SHARMA ADD: NEW SUBHASH COLONY B/O TRD RAILWAY COLONY, SAWAI MADHOPUR 322001. RAJASTHAN CONTACT NO. : 9887457666...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - facing problem with refreezarator

User
 Kakali Chakrabarty on May 25, 2015
since april2015 Several complaint has been lodged, each time the technician attended, changed a parts or other but all in vain. Atlast they said, compressure has to be changed, they changed it on 23 rd may, i.e last saturday, but again I am facing the same problem. Each time I am paying the bill for the parts changed, filling gas in the compressure, etc, which is just emptying my wallet but all in vain. I would like to know what is actually the problem? Are the technitians attending inefficient? They are not even tell clearly about the fault. Whenever asked, they say that they are seeing to it....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Electrolux washing machine Complaint

User
 dhaked on May 25, 2015
Dear Sir, It gives me deep sorrow to share with you that post my reminders and several follow-ups with your service representatives and team I am still a VERY VERY DISSATISFIED CUSTOMER.Post one month after service I received my washing machine back. Again, the machine's sensors are not working which does not allow water to keep in level as per suggeted norms.The sound problem is still their.The service efficiency of your team is Absolutely poor to addresss my issues . I am mentally troubled and would ask such an esteemed organization the way things are working out is absolutely inappropriate...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Electrolux washing machine Complaint

User
 dhaked on May 25, 2015
Dear Sir, Pls find the below trail mail. It gives me deep sorrow to share with you that post my reminders and several follow-ups with your service representatives and team I am still a VERY VERY DISSATISFIED CUSTOMER.Post one month after service I received my washing machine back. Again, the machine's sensors are not working which does not allow water to keep in level as per suggeted norms.The sound problem is still their.The service efficiency of your team is Absolutely poor to addresss my issues . I am mentally troubled and would ask such an esteemed organization the way things...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Fridge problem

User
 Vaibhu96 on May 22, 2015
This complaint is regarding my refrigerator . Model number i dont know as it is not written anywhere . From last several days it has not been cooling and we r facing several problems due to it . I would like to give ur attention towars this and ask ur service man to visit us as soon as possible ....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - AC Swing not working

User
 alliancesonu on May 21, 2015
i have registered a service on 12 may in which the engineer repaired the swing but after engineer left the problem was not solved. I received a feedback call in which I mentioned that the swing is not working but no action was taken. The ac was in warranty till 18 may and now the customer care is saying that their will be a charge for visiting the site how Can it be what i will do ....
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Electrolux - Refrigerator's Compressor not changed by the engineer till date

User
 colorsrahul on May 20, 2015
Sir, My first complaint was cancelled on 30.04.2015 due to some reasons and again I got a new complaint number EGZB0705150093 dated 07.05.2015 from your customer care centre along with the mobile number of the assigned engineer. I was assured by your engineer that the compressor will be fitted on 12.05.2015, after which he stopped receiving my calls. If this kind of service is provided to a customer the its my last product of life with your company Regards, Rahul Khurana +919358102939 +919568000060...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Washing machine not working

User
 vijubaski on May 19, 2015
Have purchased Electrolux washing machine 7kg top load on march 27th 2015 thru flipkart. It was functioning for one and half months with lots sound from the machine. Now the water is draining out continuously without washing the clothes. Have launched the complain with the executive but he haven't turned up, later he asked to complain the company and same done. Even after the complain raised no body have turned and company as provided the same executive mobile to follow him up. Do you peoples want customers to follow the company executive where there is no response. Its really Pathetic Service from...
Complaint comments Read comments [2] Complaint category Washing Machines

Electrolux - No response from Customer Care

User
 asrahalkar on May 19, 2015
Hiii
I am Avdhoot Rahalkar.
I have been using Electrolux AC since 18 months.I have purchased this AC from Maharashtra Corporation, Tilak Road shop, Pune.

Now this AC has some compressor problem & it is unable to make cooling.
I have filed complaints more than 5 times on customer care of Electrolux.
Your service centre is not responding at all.For very first complaint your Technicians came & were failed to detect the problem.Those technicians were totally hopeless & under qualified.First they told me that Capacitor is having problem & asked...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Comp no-EGZB0605150180. Such a pathetic services .

User
 Smita nitin Bhadauria on May 18, 2015
I have never experienced such type of bad services . I have registered my request for reinstall elecrolux AC . After re installation your engineer informed us that comprasher is not working n it has to be changed . That's why I have send out door unit to your service centre . After long follow up my AC out door received by me on 15th may, but again my AC not working . Today again your engineer visited at our place and again rechecked AC indoor n out door unit both but still AC not working yet, Now engineer informed us that AC PCB is not working . My question is this 1- if PCB was not working...
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Electrolux - Air conditioner is not working! Worst service by your service center!

User
 balaaravind on May 14, 2015
Hello, I have purchased ac on May 20th 2014. It is not working from last week onwards and I have contacted your service centre which is in chennai. Your engineers have not come till I escalated the issue to your customer complaint center. After 2 days they came and checked it. They told there is some problem in fan and took it with them. They said it will take a week to repair. But now it's been more than 10 days and it has not been rectified it. I have been calling your service center daily and they are giving some lame excuses. I had 3 free services but till date no one has come for a service...
Complaint comments Read comments Complaint category Appliances

Electrolux - Electrolux Faulty Refrigerator : Model No. ECL 314, SF1-RFB;: Complaint No’s : EBLR 1901150017., EBLR3101150005, EBLR0203150131

User
 PraveenHegde on May 14, 2015
Hi, My name is Praveen Hegde Electrolux Faulty Refrigerator : Model No. ECL 314, SF1-RFB;: Complaint No’s : EBLR 1901150017., EBLR3101150005, EBLR0203150131 With reference to the above mentioned complaint number, we wish to highlight a few things which were unbecoming of an MNC of your stature. Our complaint initially lodged with you on 03-Mar-2012 for non-working of our refrigerator of your brand and after relentless follow up your service personnel was at our doorstep fix it. Since march they did 3 times gas filling and 2 time compressor replacement but no resolution as yet....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Misbehave by Electrolux technicians, and demanding bribe Rs. 9000

User
 manjeet singh on May 13, 2015
I am Manjeet Singh from Delhi, I am so disappointed of electrolux services. I brought an AC in July 2014, this is in warranty, and I had problem with it 4-5 times from the date of purchasing. Your technicians are liar, he is making me fool since 4 days, he told me to come, but dint come since 4 day, my AC is not working, and now, his phone is switched off. The main person also doesnt any help. I want to lodge an FIR and case against Electrolux in Consumer Court, I want my money back now so that I can purchase another AC. Your technicians are misbehaving and demanding bribe, I cant give more money. Contact...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Worst Service for Air Conditioner in mumbai

User
 Mohammed Ali 123 on May 8, 2015
Technician/Engineer are unable to trouble shoot, they only know how to fool the customers. My AC is not dispense cool air through indoor unit duct. Normaly it should be between 8 - 12 degree Celsius. And the actual reading is 17.5 - 26 degree Celsius. Instead of troubleshooting and fixing the problem. They explain that there A/C is proper and my house interior is wrong, for the past six month AC was working good in the same scenario and after that there is a problem with my interior . I asked them to install this AC in their workshop and let me check over there and what is the difference between...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - reg complaint no ECHD2904150048

User
 amansonu7 on May 6, 2015
Dear Team I would like to thanks for such a beautiful refrigerator which is not working from last ten days i have lodged complaint on 29 April (ECHD2904150048) after complaint next day your engineer BABU Mob no-9988010730 has came for checking the refrigerator which is appreciated he told us that some pcp in not working properly and he will replace by Friday but that day to till day after thousands of call he picked my phone one time on Tuesday and promise me that he will come in evening for repairing refrigerator. but after that day to till the time he never picked the call and never give...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Washing Machine making Huge sound and continuously consuming water

User
 Shiv Hiremath on May 2, 2015
Dear Electrolux team, I have purchased Electrolux:WM FAs:ET65SARM on 14th Oct 2013 and invoice no: CrS/RN/9113 from Girias Store Rajajinagar bangalore, now the machine is starting troubling. It is making huge sound. I don't know what is the issue with Electrolux machine, "we have also LG washing machine in our hometown and it is used daily, till date none of the issue is raise against it. And it has purchased in the year 2011." I think i did mistake in purchasing of electrolux product. I am requesting you to take the machine back, I really fed up because of this.How many times have to raise...
Complaint comments Read comments Complaint category Appliances

Electrolux - Refreezerator not working, i.e. the lower part of the double door freeze is not cooling.

User
 Kakali Chakrabarty on Apr 27, 2015
I bought a electrolux doubledoor freeze in July 2013, Which worked quite alright for about one and a half year. Then the lower part lacked cooling. We ldged a complain in April 2015, which was attended by a technician. He said a purse looking like a box will have to be replaced, which cost Rs 1500, It was replaced on 21th April 2015 but still the problem is existing, i.e. the lower part is not cooling at all. So wht can be said? Are the technicians sent by the company inefficient? They cannot detect the problem? Or what else? Whatever, we the consumers are the sufferer. Where can we get the solution...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Service not providing

User
 joshi2682 on Apr 24, 2015
I have Electrolux split AC module no. SQ-52 cd1-cg. I have requested for servicing more than four time service engg. not coming till now. Sir for ur customer care & service engg. Suitability I had taken three different day leave. I am working a pharma manufacturing comp. Today l am going B shift my office due to ur engg. Suitability till he is not coming. This is question to customer satisfaction. Please provide service my compensation. Service engg. Mr. Jasvinder & already complain regarding sales manager Mr Raman Verma. Hope so resolve my problem as soon as possible. Manoj Joshi,...
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Electrolux - Electric flow entire refrigerators body, which is very life risk...

User
 MOLOY ROY on Apr 21, 2015
Hi Good Afternoon I have purchase " Electrolux EC090P 80L Single Door Refrigerator" through flipkart on dated 10th april 2015. I have received that refrigerator on 11th april 2015. But still today I don't received any phone call or demo service for Electrolux side. I have facing one unsafe issue on received product, back side of the refrigerator body is totally electric flowing. It is very dangerous for my entire family. So please send your related person for this above issue as soon as possible. Product IMEI/ Serial no 380315261502105081 Refrigerators FSN: RFRE3WYUVSNZFCUFWID:...
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Electrolux - A.C in warranty not Working

User
 MatinUPCL on Apr 21, 2015
Dear Sir/ Ma'am, I have purchased an Electrolux A.C (SN53N1103142720448) has puchased an A.C on 4th May 2015 from Ramnagar, Nainital, Uttarakhand. From very first month of purchase we are facing problems i.e A.C is not cooling well. we have lodge many complains but some mechanics come from electrolux Haldwani city but not able to fix the problem. Again 5 days back we have complain but no any response from company. Please help us from this problem and replace our not working A.C as electrolux is not paying any attention to our complain. Customer Name:- Matin Khan Ph.- 9917469797...
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