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Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux - Your subsidiary in Egypt

User
 Sheno on Nov 22, 2014
I had a very bad experience with your subsidiary in Egypt maintenance department I ask them a few days ago to change the heater in my place around 100 km from Cairo they give an appointment from 1 am to 7 pm I went there especially for this purpose and no body appeared or call to apologize and when I called the call centre they said they do not have access to the responsible eng and just ask me to submit complain the second day which I did under number 1029294 and nobody care to call I can believe the humiliating way they trat people with it should be a reputable company who respect the name...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Electrolux - Call No-EDEL1711140040

User
 jha_ajit on Nov 20, 2014
Hi, I have purchased Electrolux 23 ltr micro oven and find difficulty in using or thinking for defective product. Called customer care and she told me that she is going to send engineer for DEMO and then we will decide for the faulty product. It has been told me that within 48 hrs. some engineer will visit but still I am waiting. I have received call yesterday also from Electrolux and she queried whether someone had visited and assured me that someone will visit but still… I am quite surprised with a response from a GLOBAL LEADER. Can you pls. Respond immediately. Best Regards,...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - FREE SERVICE NOT ATTENDED

User
 hirachand on Nov 18, 2014
I PURCHASED SF53S SPLIT AC FROM SHANTIKRUPA SALES, SURAT (PHONE 0261 2474962). INVOICE NO IS 01 / 7-617 DATED 28-03-2014. INSPITE OF REPEATED REQUEST ON 18602001212 (MR VINAY WAS SPEEKING) REMINDING TO ATTEND 2ND FREE SERVICE, BUT NOT ATTENDED. WHILE ASKING REASON, NOT RESPONDED. I TRAY TO RESOLVED THE ISSUED WITH THE SUPPLIER M/S SHANTIKRUPA SALES, SURAT, THEY ALSO NOT FEEL THAT, IT SHOULD BE HELPED OUT. AT LAST I HAVE NO OPTION EXCEPT TO DISTURB YOU. PLEASE LOOK-IN-TO THE ISSUE AND RESOLVED / RESPOND TO ME ON MY E-MAIL ID vedmutha62@gmail.com OR ON MY MOBILE 09377785222. YOURS...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Electrolux - Referigarator down for last 2 weeks and the problem not being solved by service engineer

User
 Harry616 on Nov 17, 2014
Purchased Electrolux side x side refrigerator new in 2008. Most expensive refrigerator I have ever purchased and the WORST! Issues: Motherboard just went out. Again! 2rd time in 5 years. If I choose to repair this again. Ice maker valve assembly has been replaced. If my recollection is correct, I believe this unit was billed as the most quiet refrigerator ever when first released. Mine has had a loud hum since day one. Customer service, would be better served if called Customer non-service. The most uncaring do nothing customer service department I have ever encountered. BUYER BEWARE!!! I can provide...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - AC issue

User
 aapoi on Nov 9, 2014
Bought this Ac in 2011 for.my sister...got this repaired.from.company executive and have spent 1800rs for gas leakage Now When again i am asking for service gas of this one ton ac has leaked and company is again asking for 1800 Bucks ??? Why should i pay this amount Again After 5 months??...
Complaint comments Read comments Complaint category Appliances

Electrolux - drain problem

User
 power.abhishek on Nov 9, 2014
Please note that My Electrolux washing machine Model Gloria SL. No. 2207 bought on dated 30.04.14 which is still in warranty but water is not draining from it properly.Requested to attend the Same. Regards Abhishek Mobile no. 9575304123...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - RECEIVED PRODUCT AFTER CHECKING NOT WORKING

User
 Lingraj1985 on Nov 5, 2014
Dear Sir/Ma' m, Please note that I have ordered one of the product from starcj and details as Electrolux 20L Grill M/OG20M BB-CG Black Mah on 26.10.2014, I received from product on 01/11/2014 at 14:28 PM, on checking product on 02/11/2014 at 20:20 PM, its not working at the same time I call starcj customer care and registered my complain, for that I received request call no.EAHM0311140011 and told me that technician will reach within 4 days, till date today no sign of technician has came, again today morning I called Electrolux customer care, they simply told me that they will once again remind...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - No response from Service Center

User
 S. K. Arya on Nov 3, 2014
I have an Electrolux washing machine, model no. -WMET60VLGL CME. My machine shows an error. I have booked my complaint on 16th October, 2014 on Customer care 18602001212. My complain No. is EPAT1610140026. The local service center at Patna, told that there is a problem in kit and they will repair it as soon as possible. I had given advance of Rs. 1000/-. Since i had been calling & following them but they are taking no responce. Sujeet Kumar Arya Mobile No. - 09006652869....
Complaint comments Read comments Complaint category Washing Machines

Electrolux - fridge not cooling properly

User
 mehrotra anil on Oct 29, 2014
sir my complaint regarding fridge not working properly was attended and engineer from Suvidha sales and services Gokhle Marg Lucknow took my fridge to service centre on 10.10.14 saying that gas is not proper and can b checked at ser. cen.only.It was sent back on 16 th and I was charged Rs.2100.After two days when I checked it, I found that fridge was in same condition as it was before going to ser.cen.On my complaint second time another engineer came on 27 th oct. and told same story of gas and all that.Again he insisted that it can b checked only at ser.cen.and will take 3-4 or more days. Sir,...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - ELECTROLUX WASHING MACHINE NOT WORKING AND NO RESPONSE FROM CUSTOMER CARE

User
 sank2011 on Oct 28, 2014
I have an Electrolux washing machine, front load, Salsa care model number: EF70SCSL My machine shows an error E62 and is not working. I booked my complaint on 1st September 2014 on customer care: 18602001212. My complain Id number is: EAHM0109140049. The local service centre, "Maruti care" representative Mr. Vatsal (+919824303916) told that the main component needs to be replaced and will be available in 3- 15 days. According to him as soon as the part will be sent to his service centre he would come and replace it. I had been calling and following up since then and have absolutely no response...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - No Response from Customer Care regarding Fridge complaint

User
 Franz.dsouza on Oct 24, 2014
Hi I registered a complaint on 16th October 2014 regarding my fridge, which is not working. I received a call no after my complaint on 16th Oct at 10.34AM. The reply given was that the service person will be there within 48 hours. After that I gave a call on 18th evening to customer care. At that time I got a reply that its 48 WORKING HOURS. So its 9 AM to 6 PM. i.e 9 working hours per day. Now its been 72 WORKING HOURS and yet the Service person has not turned up. I have excluded the Sunday and the Diwali Off..which if added would be 81 HOURS. I understand that this Brand has a lot of problems...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - washing machin wash tub not working

User
 md999 on Oct 24, 2014
daer si, my electrolux washing machin tub not working i buyed in feb2014 please... complate note kar lo... model no... ENDURA ELITE my contac no is 9815476060... 78 khera enclave, rama mandi jalandhar, disst jalandhar, punjab... thnxxxxxx...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - REMINDER FOR COMPLAINT NO.1055502 dt.18.09.2014

User
 bafnabk on Oct 14, 2014
COMPLAINT No. 1055502, THANKS FOR NOT ATTENDING PROBLEM, EVEN THOUGH WE HAD REQUESTED FOR ALTERNATIVE SOLUTION TILL PROBLEM IS TAKEN UP. AS ON DATE WE HAVE NOT HEARED FROM YOU AS WELL AS FROM ELECTROLUX PEOPLE. WE CAN WAIT & WATCH BECAUSE OF OUR MISTAKE OF THIS PURCHASE. NOW WE HAVE TO THINK THAT WE LOST THIS MONEY. WE WILL REPLACE THIS FRIDGE WITH OTHER MODAL UNDER EXCHANGE OFFER BEING COMMING ON DIPAWALI PERIOD. THANKS BAFNANK 14.10.2014...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - No Service Support

User
 Sashikant@021 on Oct 14, 2014
Hi, My Electrolux washing machine is not working from last 20 days and i have made several complaints regarding this but there is hardly any response from the service team. As per the info from customer care service it should have been done within 48 working hours. Here are the complaint details as per the message i got in my mobile number: 5th October 2014 EBLR0510140006 11th October 2014 EBLR1110140019 Regards, Sasikanta Mohanty Mob: 9590598759...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - FRIDGE LOWER COMPARTMENT VERY LOW COOLING

User
 perumallvrao on Oct 12, 2014
We are facing severe problem with our fridge of Electrolux make. Lower/Main compartment is getting very low cooling. Top compartment/deep freezer is working alright. I tried with two mechanics; they changed timer and corresponding unit on top, fan motor. But it is still giving same problem. It is more than a month we are suffering with this problem. Can company address this problem at the earliest? My mobile no 9445005912 and I am located at Choolaimedu, Chennai....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Brand new refregirator not working since purchase (28/09/2014)

User
 surinder.singh21 on Oct 7, 2014
Hi, I purchased an Electrolux refrigerator from Snapdeal order number 2929905733.I received the same on 28/09/2014. and since then it is not cooling. I reached them and they say i need to contact brand, I called the electrolux on 01/10/2014 and lodged a complain EHYD0110140001 and till today 07/10/2014 I have called them minimum 10 times to know the status and each time they are giving variety of reasons and assurances to rectify it. I am really frustrated as even today i dont have any clue what shall i do with that dummy product. Please help....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Electrolux Microwave Oven

User
 Prashant T. Aher on Oct 6, 2014
I had purchase MIcrowave Oven from NEXT RETAIL INDIA LTD., College Road, Near Bhosala Miletary, Nashik on Date: 29/10/2013. After 2 to 3 months microwave oven auto shut down in 4 to 5 Minutes problem detect. so call to our service engg. he is a come & change the part but problem is not sort out there after more calls to the service engg. he is not come to solve the problem cause i had complain to NEXT RETAIL INDIA LTD. he connect the service engg. & he commit me says come to home & pick a microwave oven for 15 days for under obeservation.but engg. is not come to till date. So I have...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Not getting PCB of machine from company

User
 mansi_patel on Oct 2, 2014
I had purchase Electrolux WM EF70SCSL front load washing machine on 24th march 2012. This year in the month of july the drum of machine stopped working in drier function. I contacted the person who has the franchisee of electrolux in my area. His man came and checked the machine and said there was some fault with PCB. So he took it with him and after repairing when he tried to fit it again, the PCB got burnt due to short circuit. So, he said that he will have to order new PCB from the company. Since one and half month he is saying that they are not getting PCB from the company. My machine is not...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Call number EKOL2309140060 dated September 23, 2014 regarding washing machine

User
 santanudeb on Sep 29, 2014
To, The PE Electronics Ltd. Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai – 400059 Dear Sir/Madam, Please refer to call number EKOL2309140060 dated September 23, 2014 regarding washing machine bearing model no EWS622KCG0, where today your service engineer Mr. Dipankar Bag bearing mobile number 8926884128 visited from Uttarpara unit where manager is Mr. Santanu Sen narrated following : After inspection he listed a list of spares like Gear box, Pulsatator, V belt pully, Pulsatator screw etc and transport charges combine estimated @ Rs. 1600 + Expenses. Now...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Washing Machine complaint not resolved after 2 weeks

User
 Anju Anand Kalra on Sep 29, 2014
I had purchased washing machine on 26 January 2013. My washing machine is not even 2 years old and one of its major part has broken down. I had called the customer care on 16th September 2014 to logged the complaint. They send the engineer who took the part with him and had never responded back.I called him and he gave his boss's number. I followed up with his boss who finally gave his boss's number. I had followed up with him also who promised to deliver on Sunday 28.09 . Now he is not picking up my call. Meanwhile, I had followed up with the customer care also. But all in vain. I am a working...
Complaint comments Read comments Complaint category Washing Machines

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