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Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux Kelvinator - AC compressor or irresponsible behavior of company staff

User
 Upendra27 on Apr 8, 2014
This is Arjun, had buy a brand new split AC of kalvinator in may 2012 in the begging of first month i face the compressor gas problem i had file a complaint against that, which was resolve in 7 days.. And i had also file complaint against cooling problem, but no revert has been made by company side.. Again in 2013 may Ac compressor was failed, after complaint i face lot of problems for changing it. with lots of unnecessary efforts from my side. and then also my cooling issue was not resolved. But this year on 25/03/2014 i had once again face problem of compressor failure 2nd time in 2...
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Electrolux - no cooling and very poor service

User
 dont_knock_me2005 on Apr 7, 2014
REMINDER REMINDER This is really not expected from such a big & renowned company that their service can be so poor to this level that they don't even bother to reply their consumer complaint. I hope you will look into the matter and will revert asap. ---------- Forwarded message ---------- From: Shipra Singh <shipra.singh1506@gmail.com> Date: Fri, Apr 4, 2014 at 12:26 PM Subject: Complaint about Poor Service To: electrolux.care@pemail.in Hi, This is Neeraj Kr. Singh . I bought a Electrolux refrigerator in Jan 2014 and installed it in March 2014 .Its not even be one...
Complaint comments Read comments Complaint category Refrigerators

Electrolux India - No after sales service.

User
 Sunetra_ab on Mar 31, 2014
I purchased one Electrolux washing machine( Model no. EWS622KCGO) and since purchase it was found to be a defective one. Oflate I made a complaint to their toll free number on 19th March 2014 for a problem of water leakage from the wash tub. I can not use the machine properly. It is not under warranty. After 3-4 follow up calls one technician visited my house and told me that one part is required to rectify the same and he will come on the next day/ day after and asked for servicing charge to be paid to him. My husband told him that since he had failed to rectify the same in spite of proper complaint...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Please don't buy Electrolux

User
 Chandrashekar K.N.C on Mar 10, 2014
Hi,



I purchased Electrolux washing machine through Shubham Electronic Shoppe, Bangalore on 14/11/2012. The problem started after 6 months. The technisian has visited my hourse atlease 10 times without any resolution. The washing machines make loud noise which is not resolved even after 10 visits of the technician. I have called up the customer service care number and taken the ASM for Bangalore. I believe his name is Pasha. He told me that he will give me a call back with in an hour and I am waiting like a fool for his call for past 2 days.

Complaint comments Read comments Complaint category Washing Machines

Electrolux India - Washing Machine(Front loading Model-Spa) - Door lock broken [Resolved]

User
 MADHU TV on Mar 4, 2014
I have raised a complaint through the call center number 18602001212 and they have acknowledged it through confirmation number EBLR190214xxxx. Few days later their local service partner(GX Systems & Services, Wilson Garden Bangalore) person called and affirmed to send their "engineer". The "engineer" promptly visited our house and took away a part of the faulty door. after few weeks of follow up he returned with an incorrect part and fixed it took away Rs. 1249/- towards the part and service charges from my Mother. She didn't check the washing machine is working or not. Later when we checked...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Defective washing machine as well as bad service

User
 Roshni86 on Feb 26, 2014
To whom so ever its concern,

I Roshni Sharma, daughter of Prakash Sharma writing you on behalf of my dad.
We purchased electrolux washing machine Serena Elite in August 2013 and seems its a very wrong decision. First time there was a coin in the machine and the machine got stuck. The service man came and charged Rs 400 for the same. Understand, we did not check it and this caused such an issue and it was in written in the manual- but a stupid question over here- first time we have seen coin going inside the machine and getting stuck inside, don't know from where.. We...
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Electrolux India - Replacement of Refrigerator

User
 anuaries on Feb 21, 2014
Dear sir, I am anurag sharma complainting regarding the replacement of refrigrator (electrolux 150 ltr) I have bought it april 2013 from south ex part 1 (kotla) new delhi. I have so many problems with this refrigrator from the begning but at last electriation came to me (yash) and he told me that he mark the mail regarding the replacement of this will happen between between one month but from november. To till feb nobody call me regarding this but I call customer care so many times. Till now no action is taken care by ur department at last I m requesting to you that replace my refrigerator as...
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Electrolux Electronics - washing machine defective piece

User
 ashish baid on Feb 4, 2014
sir/mam i have bought a washing machine of electorlux on 14/04/2013 from vijay sales, after buying it i m facing many problems in this machine, first buzzer problem i have call company service center they send technician he tells that u put off buzzer, machine works properly, we did it but same problem arise, again we call service center that we have sound problem in the machine, again technical person came he said he will change the wiring problem get ok..again same problem arise, now machine starts giving current we again call the technician he said u dont water in machine, please see...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Harassing to customers and not resolving the issue

User
 sdpatil on Jan 26, 2014
I had lodged a complaint on 22nd Jan 2014 with complaint no. EPNA220110032 but still the same is not resolved and unnecessary the customer desk on 1860 200 1212 is unnecessary harassing me. On lodging the complaint on 22nd Jan 2014, person named Mr. Pandey had come and look over the refrigerator and said that the compressor is in warranty(as I have the bill and the warranty is for 5 years - bought on 9/6/2009). He took the service charge of Rs. 300/- and confirmed that the next day he will come and get the same replaced. Apart from the compressor (which is under warranty) he confirmed that Rs....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Electrolux freeze not working

User
 Manish Bhuradia on Dec 31, 2013
Dear Sir, I brought Electrolux freeze in 2009 by Electrolux authorized dealer with guaranty of 5 Years. After 2years its compressor stopped working so it’s not freezing ice. So we contact Electrolux service center and they repaired that with charges. Now again its compressor not working properly and I have compliant about this by ref. no. EJAL1712130020 on Electrolux and they are asking for paying charge for repair that again. Why we need to pay charges every time when compressor is not working in guaranty period? It is Electrolux customer service?? Please help me to solve my problem. Best...
Complaint comments Read comments Complaint category Refrigerators

Electrolux Microwave - not received recipe book of 20g mech electrolux microwave

User
 Ashutosh Bhardwaj on Dec 24, 2013
hi i am ashutosh bhardwaj i bought 1 electrolux microwave 20 g mech from star cj alive about 40 days back. but i have not received receipe book of that product which was free with that product as shown on t.v.i have complained many times to star cj alive regarding this but they are not serious for that i have talked to electrolux customer care they are charging 550rs for that receipe book kindly take some seroius action or i am going to take some serious action. my mobile no is 09756746655....
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Electrolux India - MICROWAVE OVEN OUT OF ORDER

User
 sanjib kumar banerjee on Dec 17, 2013
I, SAMPA BANERJEE, OF 2G, BALLYGUNGE PLACE EAST, BOUGHT 1 MICROWAVE OVEN OF ELECTROLUX ON 01.02.13.IT WAS OUT OF ORDER FOR ABOUT LAST 20 DAYS.I HAVE COMPLAINT ABOUT IT.MY CMPLAINT NO IS EKOL2211130096.YOUR REPRESENTATIVE HAD BEEN VISITED TO MY HOUSE & CHEKED THE APPLIANCES, BUT NO ACTON IS TAKEN TILL DATE INSPITE OF REPEATED PHONE CALLS..MY TAX CASH MEMO NO IS BB/CM/06098/12-13.IT IS STILL WITH IN THE WARRANTY PERIOD UPTO 30/01/13.IT IS MY LAST REQUEST TO U TO LOOK INTO THE MATTER OTHERWISE IWILL FORCE TO TAKE LEGAL ADFVISE .YOU CAN CONTACT ME THROGH MOBILE NO-9432669455, OR E-MAIL -drsanjibsampa@yahoo.co.in....
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Electrolux - service negligence

User
 rahul87053 on Dec 8, 2013
This is to inform you that I have purchased Electrolux Refrigerator from Pratima Sales, OPP. Plaza Cinema, Ranchi on 02/03/2013 Model:ECP204SM.It got fire in upper door on 25/11/2013 night and burned all the housing from inside.So I have registered complaint Electrolux Complaint Centre on 26/11/2013 ERAN2611130007.Same date service engineer came and examine the status of refrigerator and said it need to replace within a week & till now I have talked to all seniors & juniors of the centre my problem is not solved. I am been suffering & harassed by your services. so kindly consider and...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - AC HAS INNUMERABLE ISSUES

User
 nidhisheth25 on Nov 29, 2013
Hi, I had bought an ELECTROLUX AC in Jan 2012. Its model no. Is SW33 I somehow feel its been our worst experience in the electronics range that we have purchased till date. In tge first month itself we hsd cooling issues and when we called the electrolux guy he said that the gas was over. I do not understand how is that possible incase of a new AC. Then there was an ice forming problem 4 to 5 times in the next few months. Post that there was a clogging in its pipe which led to dirty water coming into our room. Then again we faced tge uce forming problem. Last time when I complained for...
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Electrolux Washing Machine - drier is not working

User
 sirugairajesh on Nov 25, 2013
i brought a washingmachine on january 2013.after six months the dryer is not work. i gave a compliant in service care at two times. They are called from karaikal and he said that he give a information to nearest ASC kumbakonam. but the people was no care about in. and my compliant was cancelled at two times without any reason.

my compliant ID-ECHN1611130044
contact nnumber-9786065647...
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Electrolux - complaint against dealer of patiala

User
 sanjay architect on Nov 23, 2013
Sir, I wish to bring to your kind notice the non cooperative and deficient attitude of your service centre for repair of my Electrolux Refrigrator. My above refrigerator got some problem of Compressor/Gas Leakage about two months back and I visited your service centre at Patiala and they visited my place and asked me to send the Refrigrator to their service centre. Although I was hesitating for the same to avoid any scratches or damage to the Refrigrator during transit and to avoid transit charges.. But they did not agreed to my request and feeling helpless had no alternative except to send...
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Electrolux - Have Not recd DEMO for Last 8 months

User
 rmohite2009 on Nov 12, 2013
My Most recent call for DEMO, Call no- EPUN0811130012 on 8/11/13 I bought Washing Machine (ELectrolux) in the month of APRIL 13 for my second home. Since I bought this machine for my second Home, I don't stay there regularly. For Last 8 months, I have been trying to arrange for a DEMO call. I use to book call atleast 3 to 4 days in advance fix an appointment with the company, but every time the company person never showed up, the company person called me after 3 to 4 working days later & say I m coming for call now, Now this seems ridiculous every time this is happening. NOW...
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Electrolux - Complaint against Electrolux for irresponsible behavior

User
 write2nitinagarwal on Oct 12, 2013
12.10.2013 Consumer Court New Delhi To whomsoever it may concern Dear Sir I am writing this letter to make a documented complaint against my Electrolux Refrigerator model no. ERP285 FF (double door) at our premises in 48A, 2nd floor, Gali No. 2, Pratap Nagar, Mayur Vihar 1. Several complaints have already been registered at your complaint no.18602001212 under mobile no. 9873641287. We bought this refrigerator in 2004 and since than it was working quite fine.. the problem we faced with our refrigerator was that it was not cooling. The above complaint was forwarded to Kaiser Electronics...
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Electrolux - Faulty Refrigerator - Recurring issue

User
 chakravarty.arijit on Oct 10, 2013
Dear All, This is to bring in to your notice the extreme harassment that we are facing in our house with your Electrolux Refrigerator. All this started some 45 days back when all of a sudden one fine morning the fridge stopped functioning. Complaints were raised and there was a mechanic in our house who came and replaced a part and charged us some Rs 1500. The fridge was working that evening after replacement of the part, however, the very next morning the same stopped working once again.. Again a complaint was raised and after umpteen number of follow ups with the customer care dept,...
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Electrolux - Faulty Refrigerator - Issue Occurring since last 45 days

User
 chakravarty.arijit on Oct 10, 2013
This is to bring in to your notice the extreme harassment that we are facing in our house with your Electrolux Refrigerator. All this started some 45 days back when all of a sudden one fine morning the fridge stopped functioning. Complaints were raised and there was a mechanic in our house who came and replaced a part and charged us some Rs 400. The fridge was working that evening after replacement of the part, however, the very next morning the same stopped working once again.. Again a complaint was raised and after umpteen number of follow ups with the customer care dept, there was finally...
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