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Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux - Unfortunate and Frustrating

User
 Dochana Sandeep on Jan 24, 2015
Dear Sir/Ma'am. I'm writing from New Delhi, India to apprise of unprofessional and carefree attitude of company's representatives in New Delhi. The outsourced service provides by Electrolux India needs to reconsider their approach as they are clearly cheating people by giving no value to customers. The outsourced representatives lack basic knowledge even to identify the primary problem in order to resolve the issue and are giving false impression of solution. This whole experience is frustrating. Model Town III, New Delhi....
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Washing machine Of Electrolux

User
 Pran Dhar on Jan 23, 2015
Sir, I have lodged complaint of my Electra washing machine on 11th January and official of camp any visited my residence and reported Shockers are to replaced And from 11Th jan2015 I am regularly compiling for replacement of shocker but till date nothing has been done to solve problem.They have reported my complaint no is111543 Mo rover attitude of the staff is rude, non operative and uncalled for.I once again request you to do needful without further loss of time. P.N.Dhar Advocate 9811107227...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Broken compressor in Electrolux fridge

User
 keralakonnections on Jan 20, 2015
I purchased the 8D fridge on 09/02/2013 from Sen International in Varkala, Kerala. I registerd my complaint with Electrolux on the 1/11/14 and they came shortly afterwards and informed me that the compressor was not working and that they had to order the part. Its now more than 2.5 months after I registered the complaint and I have been ringing the customer care number every few days to no avail. They keep on saying I cancelled my complaint and keep on giving me a new service receipt number, the current one is ECOC1901150041. Still to date I have no working fridge and the customer service people...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - ELECTROLUX 20L Grill M/OG20M BB-CG Black color not working since it has purchased

User
 kaushal keshri on Jan 20, 2015
Dear Sir/ Madam, Regret to inform you that the above sub purchased from Star CJ on 10th March 2014 seeing the Brand of Electrolux. But since I have purchased I could not used the oven till date as at the time of Demo itself it was not working and I have asked for replacement of the machine. But your service and customer care has refused to do the exchange. Then I have asked them to repair the product so that I can use it. But even after repair and replacement of the Magnetron, the oven was not functioning and was over heating from outside rather than the food kept inside. That time also...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Washing Machine not Working Since Last one yeas , just four month after buying

User
 Yogesh Jirafe on Jan 16, 2015
I have bought Electrolux Washing Machine Model ET65SA on 21 July 2013 from Surya Electronics Ch inch wad, Just four month after buying it has started giving the trouble for drainage, I have contacted the customer care, and service eng was always telling us, it may be the problem of coin block, after five to six attempt he replaced the drainage machine, still there is issue of water drainage and spinning. In last one and half year I could use this machine only for three month, when I asked for replacement, Company service centers did not do favour, they always avoid and tried to keep the problem...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Repair of Washing machine

User
 amitava861 on Jan 12, 2015
dEAR SIR/MADAM, I have a semi automatic washing mc of Electrolux. For last 45 days the machine could not be repaired despite complaining repeatedly. I had three visits by mechanic. The first said timer needs replacement, he never returned. The second said that the mc needs to be sent to workshop and will be collected by next day. The third visited on Friday 8 Jan and said that will replace the 'timer' soon. Waiting for this one to respond The last complaint was EKOL 191214005 pl respond soon. Regards Amitava Mukherjee 8420111811...
Complaint comments Read comments Complaint category Employees

Electrolux - Heating Problem

User
 Neeru Asija on Jan 5, 2015
We have purchased the microwave from star cj online shopping. But now Heating problem in our microwave and we have registered the complain on 4th dec- complaint no. -EDEL0412140100 and again we are registered the complain on 18th dec. but your service centre executive told us some part is pending. and now we want to speak to the senior person so your executive puts my call on hold and cut the phone again and again. so kindly get it rectified my complaint asap....
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - About microwave oven.

User
 mahi's on Dec 31, 2014
I have purchased Electrolux Microwave Oven 5 months back.It will not work properly, baking goes worst.We did not get a proper demo.Now we the oven turned too worst getting sparkles and smoke inside the Oven, if we call customer care call will not connect.If at all it will connect the customer care people dont even know the proper information and ask us to wait for long time and it was not a toll free number.What ever we ask they will suggest a single word to check the manual.Poor service fed up with calling.I have they have only single line of customer care number.Not knowing what to do with this...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Unresolved Call

User
 Rajesh_Das_kolkata on Dec 30, 2014
I have purchased one refrigerator and one washing machine this year 2014 begging which is still under warranty. There was a water licking issue from the refrigerator from the starting time, we could not understand the exact reason of water liking initially. Day by day this issue taking problematic for us, after some time we realized the sold out product was actually damaged product. We have call to vendor and asking for the resolution but from their end they told to contact to customer care.. We have contacted to customer care and log the call which is still not resolved but as per them call got...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Worst Product Electrolux washing machine

User
 Jayavel C on Dec 29, 2014
I've purchased Electrolux Top loading washing machine in the year 2014 in Bangalore. We had the problem within 8 months. When Service person came and saw, he told there was problem with water inlet, It will not take more than 2-3 days for replacement. After that he didnt contacted me for one month. I'm tired of calling customer care daily and people said part is not available. Even it is a latest model released before 1 year back also they are saying spares are not available. Customer Support is very worst. The maintenance it self cost more than the purchase value of the machine. I have...
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Electrolux - Urgent Requirement Of Vegetable Basket

User
 Mehta Himanshu on Dec 24, 2014
Respected Sir/ Madam, I Himanshu Mehta, is an Old Customer of yours. My refrigerator Model No. is ER65PC and my complaint no is EMUM2411140148. The Order No. that has been given by the Cooling Sales to Electrolux Company is 215 476. My registered Mobile No is 9821141038. I had booked 1 piece of vegetable box of the above mentioned model no. Earlier I was told that my vegetable box is available with the company and is in transit, but after 15-20 days when I called the person they are telling that the company doesn’t have the same. The details are mentioned below with whom I have been...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Unprofessional & Unresponsive Behaviour of Electrolux Service Centre (Penguin-Vikas Puri, New Delhi)..!

User
 sandoc35 on Dec 22, 2014
Dear Team Electrolux, I had registered my complain on Monday 15th Dec-14 vide complain no. EDEL 1212140147 under the name of my spouse Mrs. Reena Dochana. I would like to apprise you that my Front Load Washing Machine which had went to the service centre for servicing and repairing of PDC Card still not delivered to me on promised time. Moreover the people who are involved in maintenance of the machine are very much rude and unprofessional. None of them have given me a single call explaining the issue in the machine, i have no clarity at all what exactly they are doing with the machine which...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - no response from serVice associate or engineer Regarding washine machine [Resolved]

User
 rajeev vats on Dec 16, 2014
dear sir, I HAD ALREADY REGISTERED MY COMPLAINT REGARDING WASHINE MACHINE TWO WITH THE CALL Nos.-EDEL1711140165 & EDEL0212140099...SO SUPPORT HAD BEEN GIVEN BY YOUR END...PLEASE HELP ME OUT AT THE EARLIEST ...OTHERWISE I HAVE TO SEEK HELP ROM CONSUMER COURT......
Complaint comments Read comments Complaint category Appliances

Electrolux - Defective Convection

User
 Shalabh Saini on Dec 12, 2014
Hello, I've purchased a Convection on 14 March, 2014 from Star CJ. From last three month, I'm facing issues with its start button by which the doors open. It gets blast when I press this button. I'm calling the Customer Care executive from last three month and every time he visits to check it, he make small adjustment to make it fix and when I go to use it for next time it get blast again. When I discussed the same with Customer Care Executive he said that there is some alignment issue in the piece and he don't know how to prevent this so that it will not happen again. So, I request you...
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Electrolux - reg. defective microwave oven Electrolux 20L Grill M/OG2OM.WW.CG White

User
 SUDHIR NARAYAN on Dec 10, 2014
Sir, This is to brought to your kind notice that I purchased Electrolux 20L Grill M/OG2OM.WW.CG White from The Star CJ Network Private Ltd. on 27.7.2014 vide invoice No. 201407270481. The Megnatrone of the Microwave was found defective and I made a complaint regarding the same on the service centre phone No. 41018234 on 19th August, 2014 and the complaint No. was given EDEL1908140207 and again on 11th Sept., 2014 vide No. EDEL1109140108. Engineer from the service centre reported that the Megnatrone needs to be replaced and he took away the defective Megnatrone with him. Now this Megnatrone was...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - ELECTROLUX WASHING MACHINE NOT WORKING PROPERLY AND mechanical not solve the problem

User
 shaileshpatil.kop@gmail.com on Dec 5, 2014
I have an Electrolux washing machine, model no. -EWT704S. my machine have some technical problem, it doesn't work properly. I had call the 0231-2644754 in kolhapur this no and register the complaint.but mechanical did not solve the problem.your support service is third class. i want solve this problem within 48 hours, if not solve the problem then replace it....
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Frequent Stoppage of Refrigetor

User
 Shubhada Aterkar on Dec 3, 2014
Dear Sir, I Mrs.Shubhada Aterkar Purchased a Refrigerator as per below specifications- Capacity-240Lit. Model-EDL254/2011 Purchase Date-31.10.11 Bill No.-04R1101091 Purchased from -Lotus, Sapna Sangeeta Road Indore(MP) 452001. The above refrigerator failed many a times from the day of purchase till date.Very first failure happened on 30.11.11 a complaint was made to your authorized service centre at Indore it was said that the belt is damaged. Second time its Fan & Motor was damaged and again after some time its relay damaged and now it is again stopped and the Mechanic...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Your subsidiary in Egypt

User
 Sheno on Nov 22, 2014
I had a very bad experience with your subsidiary in Egypt maintenance department I ask them a few days ago to change the heater in my place around 100 km from Cairo they give an appointment from 1 am to 7 pm I went there especially for this purpose and no body appeared or call to apologize and when I called the call centre they said they do not have access to the responsible eng and just ask me to submit complain the second day which I did under number 1029294 and nobody care to call I can believe the humiliating way they trat people with it should be a reputable company who respect the name...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Electrolux - Call No-EDEL1711140040

User
 jha_ajit on Nov 20, 2014
Hi, I have purchased Electrolux 23 ltr micro oven and find difficulty in using or thinking for defective product. Called customer care and she told me that she is going to send engineer for DEMO and then we will decide for the faulty product. It has been told me that within 48 hrs. some engineer will visit but still I am waiting. I have received call yesterday also from Electrolux and she queried whether someone had visited and assured me that someone will visit but still… I am quite surprised with a response from a GLOBAL LEADER. Can you pls. Respond immediately. Best Regards,...
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Electrolux - FREE SERVICE NOT ATTENDED

User
 hirachand on Nov 18, 2014
I PURCHASED SF53S SPLIT AC FROM SHANTIKRUPA SALES, SURAT (PHONE 0261 2474962). INVOICE NO IS 01 / 7-617 DATED 28-03-2014. INSPITE OF REPEATED REQUEST ON 18602001212 (MR VINAY WAS SPEEKING) REMINDING TO ATTEND 2ND FREE SERVICE, BUT NOT ATTENDED. WHILE ASKING REASON, NOT RESPONDED. I TRAY TO RESOLVED THE ISSUED WITH THE SUPPLIER M/S SHANTIKRUPA SALES, SURAT, THEY ALSO NOT FEEL THAT, IT SHOULD BE HELPED OUT. AT LAST I HAVE NO OPTION EXCEPT TO DISTURB YOU. PLEASE LOOK-IN-TO THE ISSUE AND RESOLVED / RESPOND TO ME ON MY E-MAIL ID vedmutha62@gmail.com OR ON MY MOBILE 09377785222. YOURS...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

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