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Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux - Electrolux front loader fully automatic -door switch repair

User
 sundaresanramamurthy on Mar 5, 2015
The machine is 6 years old. The drum, front electrical operating panel board, driving belts, water pump have been newly replaced . Now the machine is not working due to door switch fault. Now I have purchased IFB washing machine. No mechanic is come forward to repair the machine. I will be happy if you take the machine by cash depreciated value. S.Ramamurthy...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Microwave is showing cavity/rusting

User
 sanjaycse on Mar 3, 2015
I purchased Electrolux microwave through from StarCJ on 3/07/2014 .Within 6 months inside paint is coming out due to metal rusting . I have raised complain 20 days back . Everyday I get call from their customer care . but no visit not service/replacement .

Complain # EBLR1102150013 / EBLR12021500068...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Washing Machine complaint (complaint number is ECOC2802150091)

User
 Nagaraj Rathinam on Mar 1, 2015
Dear sir, My self Nagaraj R (07558090564), I puchased one electrolux washing machine from NEXT showroom, Tripunithura, Ernakulam, Kerala on 16.11.2014. (Bill no: 8430912908, Model: SERENA ELITE). And i given the complaint against the same on 19.01.2015 regarding to change the switch panel board as guided by your service man. But still there is no response from your end. After regular follow up with your customer care executives (1860-200-1212)and the area service manager (08113915171), no action been taken. Reply immediately or replace the washing machine as it is in Warranty...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Electrolux - Executive was very rude on call

User
 lsjhgdhv on Feb 26, 2015
Respected Sir/Madam,

Myself Rohan Vaidya purchased Electrolux REF EBP163BS-FDA 150 L Single Door Refrigerator last year.I called the customer service for servicing call as my compressor stopped working, but the lady executive Miss Priyanka attending the call was very rude and the tone was harsh as she was not cooperating at all.As I called her twice due to time management and she started shouting and misbehaving when I called second time for adjustment of timing.I request Electrolux company kindly look into this matter and appoint some cooperating executive who can serve best to...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Microwave is not working

User
 Hemant Belwal on Feb 25, 2015
Hi, I purchase a microwave on 29/09/2014 but after one week microwave having problem and its not working, , so please check and align support engineer for the same. So please find the details of microwave - Bar code - 770614301510101475 PNC No. - 943006062 Model No. - M/OG26L101BCG Invoice number - 201409290815 Order number - 20140928057010 Date of purchase - 29/09/2014 Docket no. - 5601668672 Regards Hemant Email - Hemantbelwal59@gmail.com Mobile No. - 8826619236...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Electrolux - Complaint

User
 aishiayana on Feb 25, 2015
Dear sir, have lodge complain regarding electrolux refrigarator on 31jan 2015... till now 4 visit is done by service engineer but he is nor able to address the problem and there is no response from customer care regarding this. It is requested to kindly look into the matter urgently.
L P Singh
Delhi
9868200182...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - EBLR1602150034

User
 SP Shetty on Feb 22, 2015
Dear Sir, I am having a horrible time chasing your branch and local area technicians in RT nagar bangalore . I have made close to 18 calls to your customer care department to get an issue sorted out with electroluux washing machine with no one bothering to respond on what is the status. I am calling up Mr siddiq and now his manager Mr.sanjeev to solve this issue, but the above gentlemen are busy and do not lift any calls, my repeated attempts to reach them through customer care has been a failure too. Hence i am writing to you to please help me, my warraty is valid and i am in all rights...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Complaint against customer care and service center

User
 sachinsaini on Feb 19, 2015
Dear, This is inform to you that I am Sachin Saini user of Electrolux Top Load Fully Automatic Machine. I raised a complaint regarding washing machine, complain no-EGZB2501150049 date 25 Jan 2015, your engineer replace to my current 11 button PCB to 7 Button PCB without any information and take the full amount approx 5000. After checking my machine, He is not working properly because PCB is not appropriate according to my machine. On the same day i register again complain regarding same Complain no-EGZB0302150101 date 3 Feb 2015, your engineer come and take PCB back, Whenever i ask...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - New Washing machine not working

User
 agrahari007 on Feb 5, 2015
My washing machine is still new, less than 9 months old. I have been struggling since more than last 3 months to get my washing machine working. Your technician is not able to solve the problem and hence I have asked for a replacement. Replacement is also approved but there is no communication from you as of when the replacement shall be done. The washing machine is not working and I'm fed up with this "dabba". I request you to please take it away. There is no support available, and it is very hard to find the right contact....
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Bad after sales service. Fridge not working even if complaint is registered for 4 months

User
 scbhide on Jan 29, 2015
I am highly disappointed by the service provided by Electrolux for my refrigerator DFF40. All my food has gone bad, I paid service chargers, service person fools my innocent Mom by pressing door close button and says he has done settings, my fridge is not working since October 2014, I have such a big fridge but all food and especially milk for my little one goes bad, and so on... My old fridge was small but at least it served us for long. I have left with no other option to dump this fridge and register consumer complaint. Electrolux only generates complaint number but doesn't satisfy customer...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Unfortunate and Frustrating

User
 Dochana Sandeep on Jan 24, 2015
Dear Sir/Ma'am. I'm writing from New Delhi, India to apprise of unprofessional and carefree attitude of company's representatives in New Delhi. The outsourced service provides by Electrolux India needs to reconsider their approach as they are clearly cheating people by giving no value to customers. The outsourced representatives lack basic knowledge even to identify the primary problem in order to resolve the issue and are giving false impression of solution. This whole experience is frustrating. Model Town III, New Delhi....
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Washing machine Of Electrolux

User
 Pran Dhar on Jan 23, 2015
Sir, I have lodged complaint of my Electra washing machine on 11th January and official of camp any visited my residence and reported Shockers are to replaced And from 11Th jan2015 I am regularly compiling for replacement of shocker but till date nothing has been done to solve problem.They have reported my complaint no is111543 Mo rover attitude of the staff is rude, non operative and uncalled for.I once again request you to do needful without further loss of time. P.N.Dhar Advocate 9811107227...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Broken compressor in Electrolux fridge

User
 keralakonnections on Jan 20, 2015
I purchased the 8D fridge on 09/02/2013 from Sen International in Varkala, Kerala. I registerd my complaint with Electrolux on the 1/11/14 and they came shortly afterwards and informed me that the compressor was not working and that they had to order the part. Its now more than 2.5 months after I registered the complaint and I have been ringing the customer care number every few days to no avail. They keep on saying I cancelled my complaint and keep on giving me a new service receipt number, the current one is ECOC1901150041. Still to date I have no working fridge and the customer service people...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - ELECTROLUX 20L Grill M/OG20M BB-CG Black color not working since it has purchased

User
 kaushal keshri on Jan 20, 2015
Dear Sir/ Madam, Regret to inform you that the above sub purchased from Star CJ on 10th March 2014 seeing the Brand of Electrolux. But since I have purchased I could not used the oven till date as at the time of Demo itself it was not working and I have asked for replacement of the machine. But your service and customer care has refused to do the exchange. Then I have asked them to repair the product so that I can use it. But even after repair and replacement of the Magnetron, the oven was not functioning and was over heating from outside rather than the food kept inside. That time also...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Washing Machine not Working Since Last one yeas , just four month after buying

User
 Yogesh Jirafe on Jan 16, 2015
I have bought Electrolux Washing Machine Model ET65SA on 21 July 2013 from Surya Electronics Ch inch wad, Just four month after buying it has started giving the trouble for drainage, I have contacted the customer care, and service eng was always telling us, it may be the problem of coin block, after five to six attempt he replaced the drainage machine, still there is issue of water drainage and spinning. In last one and half year I could use this machine only for three month, when I asked for replacement, Company service centers did not do favour, they always avoid and tried to keep the problem...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Repair of Washing machine

User
 amitava861 on Jan 12, 2015
dEAR SIR/MADAM, I have a semi automatic washing mc of Electrolux. For last 45 days the machine could not be repaired despite complaining repeatedly. I had three visits by mechanic. The first said timer needs replacement, he never returned. The second said that the mc needs to be sent to workshop and will be collected by next day. The third visited on Friday 8 Jan and said that will replace the 'timer' soon. Waiting for this one to respond The last complaint was EKOL 191214005 pl respond soon. Regards Amitava Mukherjee 8420111811...
Complaint comments Read comments Complaint category Employees

Electrolux - Heating Problem

User
 Neeru Asija on Jan 5, 2015
We have purchased the microwave from star cj online shopping. But now Heating problem in our microwave and we have registered the complain on 4th dec- complaint no. -EDEL0412140100 and again we are registered the complain on 18th dec. but your service centre executive told us some part is pending. and now we want to speak to the senior person so your executive puts my call on hold and cut the phone again and again. so kindly get it rectified my complaint asap....
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - About microwave oven.

User
 mahi's on Dec 31, 2014
I have purchased Electrolux Microwave Oven 5 months back.It will not work properly, baking goes worst.We did not get a proper demo.Now we the oven turned too worst getting sparkles and smoke inside the Oven, if we call customer care call will not connect.If at all it will connect the customer care people dont even know the proper information and ask us to wait for long time and it was not a toll free number.What ever we ask they will suggest a single word to check the manual.Poor service fed up with calling.I have they have only single line of customer care number.Not knowing what to do with this...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Unresolved Call

User
 Rajesh_Das_kolkata on Dec 30, 2014
I have purchased one refrigerator and one washing machine this year 2014 begging which is still under warranty. There was a water licking issue from the refrigerator from the starting time, we could not understand the exact reason of water liking initially. Day by day this issue taking problematic for us, after some time we realized the sold out product was actually damaged product. We have call to vendor and asking for the resolution but from their end they told to contact to customer care.. We have contacted to customer care and log the call which is still not resolved but as per them call got...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Worst Product Electrolux washing machine

User
 Jayavel C on Dec 29, 2014
I've purchased Electrolux Top loading washing machine in the year 2014 in Bangalore. We had the problem within 8 months. When Service person came and saw, he told there was problem with water inlet, It will not take more than 2-3 days for replacement. After that he didnt contacted me for one month. I'm tired of calling customer care daily and people said part is not available. Even it is a latest model released before 1 year back also they are saying spares are not available. Customer Support is very worst. The maintenance it self cost more than the purchase value of the machine. I have...
Complaint comments Read comments Complaint category Washing Machines

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