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Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux - REMINDER FOR COMPLAINT NO.1055502 dt.18.09.2014

User
 bafnabk on Oct 14, 2014
COMPLAINT No. 1055502, THANKS FOR NOT ATTENDING PROBLEM, EVEN THOUGH WE HAD REQUESTED FOR ALTERNATIVE SOLUTION TILL PROBLEM IS TAKEN UP. AS ON DATE WE HAVE NOT HEARED FROM YOU AS WELL AS FROM ELECTROLUX PEOPLE. WE CAN WAIT & WATCH BECAUSE OF OUR MISTAKE OF THIS PURCHASE. NOW WE HAVE TO THINK THAT WE LOST THIS MONEY. WE WILL REPLACE THIS FRIDGE WITH OTHER MODAL UNDER EXCHANGE OFFER BEING COMMING ON DIPAWALI PERIOD. THANKS BAFNANK 14.10.2014...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - No Service Support

User
 Sashikant@021 on Oct 14, 2014
Hi, My Electrolux washing machine is not working from last 20 days and i have made several complaints regarding this but there is hardly any response from the service team. As per the info from customer care service it should have been done within 48 working hours. Here are the complaint details as per the message i got in my mobile number: 5th October 2014 EBLR0510140006 11th October 2014 EBLR1110140019 Regards, Sasikanta Mohanty Mob: 9590598759...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - FRIDGE LOWER COMPARTMENT VERY LOW COOLING

User
 perumallvrao on Oct 12, 2014
We are facing severe problem with our fridge of Electrolux make. Lower/Main compartment is getting very low cooling. Top compartment/deep freezer is working alright. I tried with two mechanics; they changed timer and corresponding unit on top, fan motor. But it is still giving same problem. It is more than a month we are suffering with this problem. Can company address this problem at the earliest? My mobile no 9445005912 and I am located at Choolaimedu, Chennai....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Brand new refregirator not working since purchase (28/09/2014)

User
 surinder.singh21 on Oct 7, 2014
Hi, I purchased an Electrolux refrigerator from Snapdeal order number 2929905733.I received the same on 28/09/2014. and since then it is not cooling. I reached them and they say i need to contact brand, I called the electrolux on 01/10/2014 and lodged a complain EHYD0110140001 and till today 07/10/2014 I have called them minimum 10 times to know the status and each time they are giving variety of reasons and assurances to rectify it. I am really frustrated as even today i dont have any clue what shall i do with that dummy product. Please help....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Electrolux Microwave Oven

User
 Prashant T. Aher on Oct 6, 2014
I had purchase MIcrowave Oven from NEXT RETAIL INDIA LTD., College Road, Near Bhosala Miletary, Nashik on Date: 29/10/2013. After 2 to 3 months microwave oven auto shut down in 4 to 5 Minutes problem detect. so call to our service engg. he is a come & change the part but problem is not sort out there after more calls to the service engg. he is not come to solve the problem cause i had complain to NEXT RETAIL INDIA LTD. he connect the service engg. & he commit me says come to home & pick a microwave oven for 15 days for under obeservation.but engg. is not come to till date. So I have...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Not getting PCB of machine from company

User
 mansi_patel on Oct 2, 2014
I had purchase Electrolux WM EF70SCSL front load washing machine on 24th march 2012. This year in the month of july the drum of machine stopped working in drier function. I contacted the person who has the franchisee of electrolux in my area. His man came and checked the machine and said there was some fault with PCB. So he took it with him and after repairing when he tried to fit it again, the PCB got burnt due to short circuit. So, he said that he will have to order new PCB from the company. Since one and half month he is saying that they are not getting PCB from the company. My machine is not...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Call number EKOL2309140060 dated September 23, 2014 regarding washing machine

User
 santanudeb on Sep 29, 2014
To, The PE Electronics Ltd. Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai – 400059 Dear Sir/Madam, Please refer to call number EKOL2309140060 dated September 23, 2014 regarding washing machine bearing model no EWS622KCG0, where today your service engineer Mr. Dipankar Bag bearing mobile number 8926884128 visited from Uttarpara unit where manager is Mr. Santanu Sen narrated following : After inspection he listed a list of spares like Gear box, Pulsatator, V belt pully, Pulsatator screw etc and transport charges combine estimated @ Rs. 1600 + Expenses. Now...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Washing Machine complaint not resolved after 2 weeks

User
 Anju Anand Kalra on Sep 29, 2014
I had purchased washing machine on 26 January 2013. My washing machine is not even 2 years old and one of its major part has broken down. I had called the customer care on 16th September 2014 to logged the complaint. They send the engineer who took the part with him and had never responded back.I called him and he gave his boss's number. I followed up with his boss who finally gave his boss's number. I had followed up with him also who promised to deliver on Sunday 28.09 . Now he is not picking up my call. Meanwhile, I had followed up with the customer care also. But all in vain. I am a working...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Washing machine model ET62EPGL Sr.no. 370612271514201933

User
 mohanakrishnan p on Sep 23, 2014
Sir, My Washing machine model ET62EPGL Sr.no. 370612271514201933 purchased from FOCUS World vasco-da-gama on 24/11/2012 not working from last few days, kindly send your experts to below given address at the earliest. Thanking you B.N.Ramakrishnan Gina Apts, Flat no.1, ground floor, Near Gomteshwar temple Baina, Vasco-da-gama GOA 403802. Phone no. 2531411 Mob 9637853157...
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Electrolux - Service not done properly

User
 Kamakshimathur on Sep 17, 2014
My double door refrigerator was not cooling, I did my first complaint in april, after that time it's been repaired 4 times by company's technicians, but the same problem is occurring again and again, they have changed the same part thrice. My last complaint no. Is Egzb1309140005 Thanks Sudhir kumar mathur 9811988425 384B, shipra suncity, Indirapuram, ghaziabad...
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Electrolux - Refrigerator complaint

User
 Shashank445 on Sep 11, 2014
I bought an Electrolux refrigerator 150 ltrs. Model number - EBP163SM-FDA from AB ELECTRONICS, New Delhi. Within a month the refrigerator stopped working. I tried to register a complaint but The company's helpline number 18602001212 is incorrect itself. I somehow managed to get a complaint register through the seller with complaint number EDEL-0609140053. A service person did come home to check the refrigerator and told me that the thermostat needs to be replaced under warranty and he will do so within 2 days. It has been more than a week since that day the service person did not revert neither...
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Electrolux - Money charging in waranty for doing repair

User
 bharat1530 on Sep 8, 2014
To, CNBC Pahredar, To, The Editor Times of India Dear Sirs, I am writing to you to complain about the Electrolux Microwave:S20M.WW-CG . I bought from your online store on September 07, 2013. It was installed on March15, 2014 . The day it was installed me facing problems like sometimes it heat & sometimes not . I made many complaints personally to customer care centre Sanjay Palace, Agra for do repair but no proper response . Lastly, i got toll free no 18602001212 on Aug26, 2014 . Then i logged complaint on this no . They provide me complaint no EGZB2708140006. But...
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Electrolux - Very Poor Service and no information from Customer Care

User
 simonalex on Sep 1, 2014
Hello Sir, The complaint is for my Electrolux Fridge EDF254 240 L. The fridge stopped cooling on 17-Aug-14 and I registered a complaint on the same day with their customer care. Electrolux sent two engineers to check first and then reconfirm that the compressor had to be replaced 19 & 20th. I had a Chroma extended warranty so I took till 22nd to confirm that I will pay all charges to Electrolux and they should repair immediately. Since then I have just been waiting and make 5 calls a day, listening to the same response, that my issue is being escalated. Its now been 11 days (from 22nd)...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Electrolux Microwave EME 2040

User
 shubhraaggarwal on Sep 1, 2014
Sorry to inform but had no other reference in Electrolux India to write in context to my complaint about the Microwave service. I am currently based out of Bangalore where i complaint about my Electrolux Microwave EME 2040.My complaint number EBLR 0508140002, which was registered on 5th August morning. I have been calling up the customer care executive Sadik of Bangalore region since then, after first complaint one executive Majid works with sadik came and see the microwave on 6th August to inspect the problem...after wards i had to call minimum 10-15 times a day to followup to know the status...
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Electrolux - New fridge complaint

User
 naresh preeti sharma on Aug 30, 2014
Dear Sir,
With reference to the above i would like to register my complaints regarding my new refrigerator which I have purchased recently on 26/07/14 bill No-09R14091 sorry to say that the money is drained in water & I have lost my investment...
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Electrolux - Compliant about after sales service

User
 Rimpu Bhardwaj on Aug 30, 2014
I Rajesh bhardwaj had lodged a complaint for the repair of my Electrolux AC. The mechanic had come on 26/8/14 to see the problem and informed that the compressor is not working and they told that the AC will get repaired within 48 hours but it has been 4 days but nobody has come to repair it and they have not even showed the courtesy to inform the status of compliant . I have called 6 times yet no action has been been taken . I am very disappointed with the service and attitude of the staff. Therefore I request the person concerned to take action. Rajesh bhardwaj ID- rimpu _bhardwaj @rediffmail.com...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Electrolux - Complaint pending from 3 weeks and irresponsible behavior of call center agent

User
 jagrajsingh2008 on Aug 26, 2014
Dear Sir, Electrolux A.C. - 110314515427103654 / 110314272022PP Complaint ref# EGZB0208140018 I called your customer care agent named "Vijay" today i.e. 26/08/2014 around 08:55 PM for the status of my complaint ref# EGZB0208140018, which was registered on 02/08/2014 so the status which that agent told me "this complaint has been closed automatically" without any resolution which is totally unsatisfactory along-with when I requested him to tell me the reason he was failed to deliver the answer for the same. Although he told me the required part to fix the AC is not available and there is...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Poor After Sales Service

User
 dipakghosh on Aug 26, 2014
I had lodged a complaint for the repair of my AC ( 12 SCRLA1/1.0 TON XION MIRROR SPLIT) vide Docket No. EKOL1908140026 on 19.08.2014, a mechanic visited and inspected the machine on 21.08.2014 and informed me that the PCB needs replacement and committed to do the job within four days. But to this evening of 26.08.2014 neither the service centre in question MICROLINK of Uttarpara, West Bengal has completed the job nor has the courtesy of informing of the status of the situation.As is normally assumed that the principal(Electrolux) is always responsible for the actions ( in this case 'inaction') of...
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Electrolux - Poor service and incorrect warranty information on Fridge

User
 Simon Alexander on Aug 22, 2014
I had bought a Electrolux EDL 254 fridge from Chroma on 11th December 2011. On Sunday, the fridge stopped cooling and I raised a complaint with Electrolux Customer Care on Monday (18th Aug). Their engineer, came on Wednesday, 20th (after 8 calls) and informed that the compressor is faulty and will be replaced under warranty. On Thursday, another person comes to check whether it is a compressor issue or something else. He reconfirmed compressor needs to be replaced and took photocopy of my bills. On Friday, I get a call from a rude lady from their customer care, Sunita asking me to confirm payment...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Installation & demo

User
 Rahul Kapse on Aug 21, 2014
Purcased washing m/c from snapdeal model no et65sarm than contact custoumer care to intallation & demo registration no enag2108140017 they told me engineer will available within 48 working hours(4 das), aftre complitin 48 hours no one is available for the same....
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