Follow us
Log in        Register
     
 
Electrolux Logo

Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux - Electrolux India

User
 krish369 on Jul 22, 2014
I had purchased a Refrigerator of your brand, and it is in warranty. The unit is totally defective and all my efforts to get it repaired or replaced for last three months have gone in vain. Kindly let me know the policy of your company and where and to whom I should take up the case. If there were to be no solution I may have to take it to the Media and also lodge a complaint with the competent authorities. It is ideal caser where you should take back the Unit and refund the full amount. I need your cooperation and reply in 24 hours; as otherwise I would proceed criminally on your company. M...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Poor service regarding repair of my washing machine.

User
 Pradeepkumar0510 on Jul 15, 2014
Very poor and irritating service. Never to prefer electrolux products. The worst in the country!!!
There was problem with the water pipe of my washing machine. I called the service centre and a person named vinod came and he took out the part..Leaving my machine in an open state. He showed no signs of return. Since then i have been calling and calling in the service centre but no response from there side. The procudure continued for a month. But now a person named pawan gupta (Mob- 09212135444) has been calling since past a week that he wud come and reinstall the component. Everyday i keep...
Complaint comments Read comments Complaint category Products & Services

Electrolux - AC Not working properly. No response from the company when contacted

User
 N.Venkat Krishnan on Jul 14, 2014
I bought Electrolux AC for 25k last month and it doesn't work properly at all. Have been calling the service center manager and toll free and I am tired of it. Advice people not to buy this brand as they don't respond at all. Frankly I don't think they even care. Please help me out if possible...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Complaints againts Electrolux refrigerator -Chandigarh

User
 amrishmehta29 on Jul 13, 2014
Hello Sir/Madam, We have bought an Electrolux REF ECP-295SI-FFK refrigerator from Bhagwati Enterprises Scf-643, 1st Floor, Kesho Ram Complex Sector 45c(Burail), Chandigarh on 11-Dec-2013. From the day we have bought this refrigerator it is not functioning properly, it is not giving proper cooling. We have filed lots of complaints to Electrolux customer care and they have send technician but they were not able to solve the problem. I want that faulty refrigerator should be replaced ASAP. We have talked to following Electrolux personals: Mr. Lalit Juneja (Dy. Manager-Marketing)-9501922544,...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Faulty Microwave Product Received

User
 Mohsin Sayyed on Jul 13, 2014
Purchase date :- 25/05/2014 form Star CJ online shope. Demonstration date ;- 01/06/2014, (Product is not working due to Magnotone & Told to call at service center number :-1802001212).Call Date to customer care:- 02/06/2014.(No feed back received)1st complaint date at customer care:- 04/06/2014 (complaint number EPUN0406140062, no feed back received.)2nd complaint date at customer care :- 02/07/2014(complaint number EPUNE020714119) After second complaint person came with fault magnaton, & went back .Till date there is no solution for the problem....
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Useless refrigerator

User
 jpmalhi on Jul 12, 2014
Bought an 80 Ltr refrigerator (model - ECL093SH) through Snapdeal.com on 23 May 2014. It was delivered after 15 days on 06 Jun. The company rep came on 11 Jun to install it and the glass shelf over the vegetable box was found shattered. It has not been replaced till date. Then the machine stopped working after a few days. After numerous complaints, a mechanic came and found the compressor dead. He came again on 28 Jun and changed the compressor. On 29 Jun the machine went dead again and this time even the freezer compartment got damaged, as if it had started melting. Numerous complaints have been...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - complain of representor

User
 gupta ranju on Jul 11, 2014
I have call one of your service boy for my fridge. He had said for two service feeling of gas And change of timer. But he had not repair neither change the part of timer neither gave any but full payment. I hope you will take some step towards it. My contact Number is 9711292812, Thanking you...
Complaint comments Read comments [1] Complaint category Refrigerators

Electrolux - Washing Machine Malfunctioning

User
 manabjyoti on Jul 10, 2014
Dear sir, I bought an Electrolux full automatic washing machine model name Serena 6.5 kg three months back from a Guwahati based home appliances store.I use it only on sundays as I don't get time to use it on working days.The weight of my clothes I put into the wahsing machine is hardly three or three and half kgs. For first couple of Sundays it was working nicely and later the digital switch boxes of the washing machine started giving trouble.I registered a complaint with local servicing centre in Guwahati after some hard efforts as they never used to pick up the phone. They assured me that...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Electrolux Fridge Model Oxyplus ER 200 D not working properly

User
 karvind275 on Jul 9, 2014
Dear Sir/Madam,

Our Electrolux Fridge Model No.ER, 200D, 210 Ltr. fridge (puchased in 2005 ) is not cooling and Door not locked and Gasket also not working. Please give the charges for the above parts repairing. If there is any exchange offer, please suggest.
An early response is highly solicited.

Regards,
Arvind Kumar
DS/III/25
Single line
Factory Estate
Shahjahanpur
UP-242001

Mob- 9621934691
mail- karvind275@rediffmail.com...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - ER65 Fridge not working

User
 Rashmi Balwani on Jun 30, 2014
Dear Sir, Our Electrolux Fridge Model No.ER65, 620 Ltr. fridge is not cooling and Door not locked and Gasket also not working. Please give the charges for the above parts repairing. Awaiting for your quick response. Thanks & Regards, Sangeeta D. Chembur, Mumbai-400071...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Repair of fridge 275 ltrs.

User
 kumarman on Jun 28, 2014
Elkw11061140125 dt. 06/06/2014 this is my first complaint no.
The technicial from your local franchise reports on 07/06/2014
He declares that the compressor of fridge has knowked off hence needs to be relaced.
A token amount of 1000/- is taken by him for compressor to be brought from the store
The compressor installed is of lower capacity suitable for 165 ltr. Fridge.
When confromnted the service center he refused to accept his foly and blames on company saying this is what is supplied by company
Elkw1606140135 is second complaint lodged.
The technician...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Poor Services by Electrolux

User
 Rajeev Middha on Jun 26, 2014
I had given a service request on Electrolux on 19th June, 2014 and the engineer came on the same day. He told me that problem was with the compressor and it is required to be changed. He took an advance payment(Rs. 1480/=) from me and told me that the compressor was in warranty and i have to pay him for gas, service and some other charges. He told me to come back within 48 working hours to do the service but its 26th today and i am waiting for him to come. Such a poor service this is from Electrolux and now i feel like mistaken taking an Electrolux Product!! My service request number was EDEL1906140035,...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Electrolux - Micro Wave Oven - Button not Functioning

User
 saha samit on Jun 25, 2014
My Micro Wave Oven - purchased from Great Eastern Appliaces Pvt Ltd. 66Syed Amir Ali Avenue, Kolkata 700019 Model - Electrolux EK 23CBS4-MMZ / 23 LTR Buttons of Micro Wave Oven - is not working. Great Eastern's phone number 033- 2290-3853/55 never attended my phone. Not even provided me the guarantee card. Purchase Date : 27/12/2011 Tax Cash Memo No. BB/CM/05435/11-12 Request to arrange for the necessary repair immediately....
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Refrigerator double door complaint

User
 manu21july on Jun 23, 2014
Pls note we had gvn a freeze complaint on 18th june and till today none of the engineer called or visited to our place

really need ur help my freeze is not working(cooling problem) urgentlky take actiuon or if company cannot repair the freeze they shld replace my freeze if they dnt have people to repair the product they shld not seel such product

Contact person no--9810222401/0310170550--MANU...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - About frost in my refrigerator

User
 shwetang1984 on Jun 19, 2014
I have purchased a frost free refrigerator in 2012 with five years warranty but from after one year it starts working like direct cool refrigerator and a lot of frost is coming inside the fridge.
Kindly tell me what to do with this problem....
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Complaint not attended till date, inspite of full payment

User
 parth1709 on Jun 13, 2014
I registered my complaint to ROHINI SERVICE CENTRE taking its contact number from the internet. My complaint was of foul smell in all the items kept in the fridge. The complaint was attended on 25/05/2014 by a mechanic named H M KHAN (M;9650932464 ).He diagnosed the problem to be of the TIMER and changed the same and charged 1500/= (reciept enclosed ) .
The fridge cooling became nil and when contacted he send another man named SONU (M;9213347144) who refilled the gas and charged Rs 2000/= for the same. But still the fridge didnt work. Then started our real torture as the Delhi temperature...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Very bad experience with Electrolux service Centre

User
 pratibhJadhav on Jun 11, 2014
Raised complaint on 12/12/2013 but still dint get any solution. Warranty expires on 15/06/2014. Request canceled with reason Commercial solution given but as of today i dint get any solution still canceled request. No one responding to mails and phone....
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Same problem facing after reparing in 05days

User
 Malay12 on Jun 5, 2014
Dear Sir/Madam

As per complaint no EKOL 2405140107

As per your service center (Ad ream Service) collect the Refrigertor on dated 26.05.2014 and also delivered the Refrigertor 30.05.2014 and charge the amount in 2290/- but yesterday(04.06.2014) onwards same problem facing

We have purchase the Refrigertor 04.10.2012 after purchasing and till now facing the problem.

Please rectify this immdiatly...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Beware of Electrolux products

User
 Bijal Vadher on Jun 4, 2014
I bought an electrolux split ac from vijay sales a year and a half back and now the compressor is failed due to which they are charging me 5000 rs wherein the compressor under warranty would be replaced but gas refilling and service is 5000. On negotiating with service provider i got the same finalized at 3000 rs.
Now i get a call that even the condensor is leaking and asked me to pay 5000 more.
Buying an AC at 23000 rs and then paying 10000 rs for an under warranty product is just so frustrating and unethical.
You can make out the quality and disguised service charges from...
Complaint comments Read comments Complaint category Appliances

Electrolux - Worst customer care service

User
 Ashish_Mishra on Jun 4, 2014
I bought a microwave on 11.11.12.

In march 2014 it stopped heating. I wrote a complaint about it and got a call from some vendor of electrolux

They visited and said that some component would change. Since it is under warranty it will be replaced free of cost. I did not have the document so the fellow said he would come again

After sometime i got a message that your call has been cancelled.

Visit 2 - i wrote a complaint again and someone else visited the place and took the copy of the invoice for the records

Then i got a...
Complaint comments Read comments [2] Complaint category Appliances

Share with Others

  
  

Recently Discussed
13 days ago
Electrolux
complain of representor
28 days ago
Electrolux
Poor Services by Electrolux
Electrolux
very Poor bad experience with Electrolux service Centre
Electrolux
Worst customer care service
Electrolux
No resolution yet for complaint no egzb1105140002