Electrolux Customer Care

Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-860-2001212
Phone:+91 22 6117 1000
Satisfactory Rating
1%
Complaints
601
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Electrolux related photos (29)

Electrolux Complaints & Reviews

Electrolux India - Cooling coil problem

User
 Anil1126 on Jul 28, 2015
Cooling coil my split AC had been giving trouble since July 2014 & since the replacement was not immediate possible as they told that the vendor takes time for supply of such parts for old models. A stop gap arrangement was provided & then there was no further action. The inner unit provided as stop gap arrangement has stopped working & their so called engineers have not been able to resolve the issue. Many no. Of complaint have been lodged but there is no resolution till date. As such I need help from your forum . Thanks A.Khanna 9910069797...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux India - Cooling coil problem in split AC for more than one year

User
 Anil1126 on Jul 26, 2015
Stop gap arrangement provided for cooling coil of inner unit with the promise to resolve the issue by getting new from their vendor but till date not resolved & the AC is not working. No solution done inspite of repeated complaints. A.Khanna 9910069797 Delhi....
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Fridge not working

User
 Poonam Khurana on Jul 22, 2015
I complaint regarding my fridge not working properly about 20-25 days back. Engineer visited 3-4 times. Changes parts 2 times. but till date Fridge is not working properly.You are requested to kindly rectify the problem as early as possible. Thanking you, Sincerely Sanjay Khurana Flat No. 122, Meghdoot Appartments, Sec. 10-A, Gurgaon (Haryana) Mob. 9818280747, 9971343821...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Defective split AC

User
 puneetmakhija on Jul 19, 2015
Hello This is regarding my Electrolux AC purchased in the month of May 2015 from Ezone. From the month of June we started getting issues with the AC . Many Water drops coming out from AC front side instead coming out from drainage pipe. We called customer care and registered a complaint 3-4 times. Engineer comes and do his work but the result remains the same after running the AC for 2-3 hours. Also the remote display suddenly disappeared . Sometimes it comes automatically and sometimes it goes away for few days . We have also registered a complaint for defective remote also and the replacement...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Electrolux Service Very bad: Not Taking any Action Towards My Complaint

User
 Akhlaq28 on Jun 26, 2015
Since from before One Month, Electrolux has not Solve the Problem. Technician, Way of Taking is very Bad. Using Bad Language They Tell me that they are Sending Last time Technician either they resolve or Not only last time. But I say that until I will not satisfied I will make complain and Take the Problem to Consumer Forum, then they say " wherever you want to go, but koi Kisi ka kuch Ukhaad nhi Payega, bahoot aaye aur bahoot gaye " I have Audio Proof of this Bad Way Talking I have made many times complaint but they are unable to resolve the Problem. I have Electrolux Split AC in which...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - A/C not working first complaint on 19th June rude Manager Sanjeev Singh

User
 arunsom1 on Jun 24, 2015
I have read about Sanjeev Singh before in this forum and had a very bad experience for my A/C service .I just got through to Mr. Sanjeev Singh. He is one of the most arrogant and rude person who I have ever spoken to in my life who lacks even basic manners. I can't even imagine how can someone like him be in a position that he is in. The first time I got his number from the call center I called him, he didn't answer the phone. I called the call center back and told them he didn't answer my call, they tried calling him to patch me through to him, he didn't answer. I called him again after 3hours...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - A/C not working first complaint on 19th June

User
 arunsom1 on Jun 24, 2015
Hi, As I can see there are a lot of complaints and iam not surprised as you have such a pathetic customer call center and even more horrible service center. I sure your company will be history soon in India. I have an A/C. I first called up the call center on Friday 19th June 2015(Ref: eblr1806150059). Today is 24th June Wednesday and no one has attended so far. From today (24th June)morning I have made calls 5 times to call center spoke to someone called Priyanka and many others and I got Bangalore area manager Saddique Pasha's Number 7676704488, this person does not answer his phone or call...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Improper Response and alleging Customer service

User
 Vivekanand Kubendiran on Jun 12, 2015
We have bought the Electrolux Refrigerator at the year of 2006, Model No:ERP245FF PNC No:925024670, SR No:63713576:Capacity :235 Litres.We have registered a complaint in Electrolux Service Centre for the Repair in fridge Complaint No: ECHN0806150051.We have called so many time no responsible from that service centre and techician.It may be out of warranty, But Service centre is to provide to proper service from same company itself. The technician name Selvakumar contact number +917867012325 had not pick the call again we have re complaint against this improper action, After a day came another technician...
Complaint comments Read comments Complaint category Appliances

Electrolux - Problem with eletrolux doubledoor freeze

User
 Kakali Chakrabarty on Jun 10, 2015
I bought a doubledoor freeze from your dealer Great Eastern in Uttarpara, Hooghly, West Bengal on july 12, 2013. It worked well for about 1& 1/2 years. From Feb, 2015 it began to give trouble. First the deep freeze was cooling toomuch, the vapour was freezing ang becoming ice. Ice could be seen in the inside body, whenever the freezer was opened. But the lower part i.e. The normal freeze part was not cooling at all. We called the customer care unit of yours and lodged the complain. Your authorised service centre Microlink, Uttarpara sent their technician who first changed two sensors. The freeze...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Refrigertor not working ( after visit)

User
 jai bhagwan kala on Jun 8, 2015
Sir/ mam, I mailed a complaint about my fridge on your mail id. ( electrolux.care@pemail.in). on date 04-06-15. but there is no response. till now. my complaint no. EGUR016150021 (date : 01-06-15) after calling call your customer no. Engg. came and tell your fridge motor is not working & some change .say ok. & take visit charge go back. but fridge was same condition . next day come after call say your compress is not working. what we do? there is no response from your side. we are going to any other engg. for fridge repaire. we will aware to next time to purchase any electrolus item. I am not...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - washing machine not working no service engineer attend

User
 Soumen Das Biswas on Jun 6, 2015
Dear sir I have a fully automatic washing machine (electrolux make) which is not working from last week. I have lodge a complain at your customer care last Thursday (dated 4.06.15) still no one is able to attend to repair the machine. Please look into the matter. Thanks in advance for prompt attention to this matter. Regards Soumen dad Biswas Mob:9830973503 Complain no:EKOL0406150050...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - frequent failures of refrigerator. presently not working

User
 Madan Aterkar GRCD on Jun 3, 2015
Dear Sir, ​ ​ I Mrs.Shubhada Aterkar Purchased a Refrigerator as per below specifications- ​ ​ Capacity-240Lit. Model-EDL254/2011 Purchase Date-31.10.11 Bill No.-04R1101091 Purchased from -Lotus, Sapna Sangeeta Road Indore (MP) 452001. ​ ​I had made a complaint regarding stoppage of the my refrigerator on 03.Dec 2014 The details of failure is as under.Meawhile after logging complain your service engineer at Indore visited and attended the complaint as per him he will observe performance for a month and then he closed the complaint. Now again the...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - RE:Heating of body parts

User
 haijack on Jun 2, 2015
This is to inform you I have buyed Electrolux fridge small one from flipkart on April 24, 2015, I have put complain in flipkart customer care that my fridge side body parts are getting heated heavily and even cooling is not done .No one has taken action in this case.please do necessary action.My name is samiran sings Roy and the number from which I have given complain-7686029906, alternate number -9088122057, my mail I'd Sami_Roy7@rediffmail.com...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Regarding "bottle tray of refrigerator"

User
 ravikantrk on May 26, 2015
I submitted a complain regarding "Bottle tray of my refrigerator" on your helpline no. i.e. 18602001212 on 23/05/2015. The executive said to me that your dealer will resolve this problem by contacting me within 24 hours but now its been 48 hours but nobody contacted me. you are requested to take necessary steps regarding it. my complain no. is EJAI2305150080. NAME: RAVI KANT S/O HARGOVIND SHARMA ADD: NEW SUBHASH COLONY B/O TRD RAILWAY COLONY, SAWAI MADHOPUR 322001. RAJASTHAN CONTACT NO. : 9887457666...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - facing problem with refreezarator

User
 Kakali Chakrabarty on May 25, 2015
since april2015 Several complaint has been lodged, each time the technician attended, changed a parts or other but all in vain. Atlast they said, compressure has to be changed, they changed it on 23 rd may, i.e last saturday, but again I am facing the same problem. Each time I am paying the bill for the parts changed, filling gas in the compressure, etc, which is just emptying my wallet but all in vain. I would like to know what is actually the problem? Are the technitians attending inefficient? They are not even tell clearly about the fault. Whenever asked, they say that they are seeing to it....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Electrolux washing machine Complaint

User
 dhaked on May 25, 2015
Dear Sir, It gives me deep sorrow to share with you that post my reminders and several follow-ups with your service representatives and team I am still a VERY VERY DISSATISFIED CUSTOMER.Post one month after service I received my washing machine back. Again, the machine's sensors are not working which does not allow water to keep in level as per suggeted norms.The sound problem is still their.The service efficiency of your team is Absolutely poor to addresss my issues . I am mentally troubled and would ask such an esteemed organization the way things are working out is absolutely inappropriate...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Electrolux washing machine Complaint

User
 dhaked on May 25, 2015
Dear Sir, Pls find the below trail mail. It gives me deep sorrow to share with you that post my reminders and several follow-ups with your service representatives and team I am still a VERY VERY DISSATISFIED CUSTOMER.Post one month after service I received my washing machine back. Again, the machine's sensors are not working which does not allow water to keep in level as per suggeted norms.The sound problem is still their.The service efficiency of your team is Absolutely poor to addresss my issues . I am mentally troubled and would ask such an esteemed organization the way things...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - Fridge problem

User
 Vaibhu96 on May 22, 2015
This complaint is regarding my refrigerator . Model number i dont know as it is not written anywhere . From last several days it has not been cooling and we r facing several problems due to it . I would like to give ur attention towars this and ask ur service man to visit us as soon as possible ....
Complaint comments Read comments Complaint category Refrigerators

Electrolux - AC Swing not working

User
 alliancesonu on May 21, 2015
i have registered a service on 12 may in which the engineer repaired the swing but after engineer left the problem was not solved. I received a feedback call in which I mentioned that the swing is not working but no action was taken. The ac was in warranty till 18 may and now the customer care is saying that their will be a charge for visiting the site how Can it be what i will do ....
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Electrolux - Refrigerator's Compressor not changed by the engineer till date

User
 colorsrahul on May 20, 2015
Sir, My first complaint was cancelled on 30.04.2015 due to some reasons and again I got a new complaint number EGZB0705150093 dated 07.05.2015 from your customer care centre along with the mobile number of the assigned engineer. I was assured by your engineer that the compressor will be fitted on 12.05.2015, after which he stopped receiving my calls. If this kind of service is provided to a customer the its my last product of life with your company Regards, Rahul Khurana +919358102939 +919568000060...
Complaint comments Read comments Complaint category Refrigerators

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