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Electrolux Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:+91 22 6117 1000
 

Electrolux Complaints & Reviews

Electrolux - Complaint pending from 3 weeks and irresponsible behavior of call center agent

User
 jagrajsingh2008 on Aug 26, 2014
Dear Sir, Electrolux A.C. - 110314515427103654 / 110314272022PP Complaint ref# EGZB0208140018 I called your customer care agent named "Vijay" today i.e. 26/08/2014 around 08:55 PM for the status of my complaint ref# EGZB0208140018, which was registered on 02/08/2014 so the status which that agent told me "this complaint has been closed automatically" without any resolution which is totally unsatisfactory along-with when I requested him to tell me the reason he was failed to deliver the answer for the same. Although he told me the required part to fix the AC is not available and there is...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Poor After Sales Service

User
 dipakghosh on Aug 26, 2014
I had lodged a complaint for the repair of my AC ( 12 SCRLA1/1.0 TON XION MIRROR SPLIT) vide Docket No. EKOL1908140026 on 19.08.2014, a mechanic visited and inspected the machine on 21.08.2014 and informed me that the PCB needs replacement and committed to do the job within four days. But to this evening of 26.08.2014 neither the service centre in question MICROLINK of Uttarpara, West Bengal has completed the job nor has the courtesy of informing of the status of the situation.As is normally assumed that the principal(Electrolux) is always responsible for the actions ( in this case 'inaction') of...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Poor service and incorrect warranty information on Fridge

User
 Simon Alexander on Aug 22, 2014
I had bought a Electrolux EDL 254 fridge from Chroma on 11th December 2011. On Sunday, the fridge stopped cooling and I raised a complaint with Electrolux Customer Care on Monday (18th Aug). Their engineer, came on Wednesday, 20th (after 8 calls) and informed that the compressor is faulty and will be replaced under warranty. On Thursday, another person comes to check whether it is a compressor issue or something else. He reconfirmed compressor needs to be replaced and took photocopy of my bills. On Friday, I get a call from a rude lady from their customer care, Sunita asking me to confirm payment...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Installation & demo

User
 Rahul Kapse on Aug 21, 2014
Purcased washing m/c from snapdeal model no et65sarm than contact custoumer care to intallation & demo registration no enag2108140017 they told me engineer will available within 48 working hours(4 das), aftre complitin 48 hours no one is available for the same....
Complaint comments Read comments Complaint category Washing Machines

Electrolux - cheater service center

User
 punambanerjee on Aug 20, 2014
hi, i have purchased an electrolox refrigerator on 1st september 2013. but within 1 year its started doing problem, compressor is not working, the whole refrigerator was full with water and heap of ice collecting in it. i complaint about 20 days ago but they are not responding properly and saying that i have to pay for their service. Please take any initiative .thanks...
Complaint comments Read comments [1] Complaint category Refrigerators

Electrolux - Broken filter replacement

User
 Masood Salman on Aug 19, 2014
Hi, We purchase a Electrolux washing machine in the month of April 2014, the inside filter of the machine was damage/broken by the demo person while giving the demo. We was told that filter will be replace with a new one in the next week, since then almost 4 month got complete but not recd such replacement filter by the electrolux service provider. We did make complain also and following the matter every week but no any positive response/reply yet. Every week we been told that will be fulfill in week time but sadly to say that week not comes yet... We are being harassed, dont know why? What...
Complaint comments Read comments Complaint category Washing Machines

Electrolux - compressor related

User
 sunilkatta on Aug 17, 2014
Hi Good Evening, We purchased an Electro lux spilt 1.5 Tone Air Conditioner (MODEL NO.- EA18SCRBA1) on dt. 22/04/2009. We Got 6 Year warranty on AC Compressor & we complained two times on electrolux customer care call center (Complaint No.- EJAI2307140018). The service center engineer said to us that company did not give 6 year warranty on compressor in 2009. Please solve my problem as soon as possible Regards KATTA HOSPITAL Dr. Sunil Kumar Katta Voice: +919587883001, +919461844288...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - No knowledge and Cheating

User
 Murtuza Ali Syed on Aug 12, 2014
We have got a electrolux topload crystal logic 7kg washing machine, which has turned pathetic, its making loud noise while washing and drying the clothes, when called for a electrolux service centre, they have sent two technicians, first of all they could not able to recognise the model of the washing machine since the model no was not printed by electrolux, secondly they have not said the service charges which they charged me for 400 INR, just for checking 1 min, also they said the replacement cost will be 4800 INR, which is 40% of the unit price. Electrolux is really a bad appliance company,...
Complaint comments Read comments Complaint category Washing Machines

Electrolux Split AC - Too worst service

User
 Drcvk on Jul 30, 2014
The complaint number (EHYD0507140005) registered with the customer care on July 5th 2014. As per technician the capacitor has failed. They said they will change it with in 4-5 days. Still today they not cleared the issue. 26 th July one person called and he wants to attend the problem, that time we were out side the house because of 30 minutes prior call. All the times they were simply saying that customer was not responding for the calls properly. By saying same reason the prior complaint was cancelled on approximately 7 days before i.e last week of June 2014. Claiming bigger companies giving too...
Complaint comments Read comments Complaint category Products & Services

Electrolux - Worst customer service

User
 sonam khansali on Jul 28, 2014
We had purchase a fridge on 25 oct 2013 from your dealer Chawla Electroncis (REGD) 2013 3775, Netaji Subhash Marg, Darya ganj, New Delhi. As per invoice number 3541 dated 25 oct 2013 Electrolux REF 294.The door of the fridge has been continously giving a problem on 2 occasions the engineer had come to fix up the issue but the problem still persists. The door is not able to close properly as it is still less than one year from purchase either have this issue rectified permanently or replace the fridge. This whole issue is causing a lot of inconvinence to us.

In response i ahve recieved...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Electrolux servicing dept dishonoring duly stamped warranty card

User
 S. Ashok on Jul 27, 2014
I had purchased one Electrolux Microwave oven from Metro cash & carry stores, Borivali in Oct 2013 under 3 years warranty for gift presentation.
Dealer M/s Metro C&C had duly stamped the warranty card with bill no.& dt of purchase mentioned on it.

Now the instrument has created some functional problem and we approached the customer care. They have taken the complaint on 18.7.14 at 12:12pm and gave complaint no.EMUM1807140031 for attending within 48 working hrs(12 working hrs/day)

The technician was reluctant to attend the problem for want of purchase...
Complaint comments Read comments Complaint category Appliances

Electrolux - Damaged machine and mental torture by the service centre manager

User
 Pradeepkumar0510 on Jul 25, 2014
There was problem with the water pipe of my washing machine. I called the service centre and a person named Vinod came and he took out the part..leaving my machine in an open state.I had asked them to atleast close the machine in order to prevent it from getting damaged, but there wasnt any response. He showed no signs of return. Since then i have been calling and calling in the service centre but no response from there side. The procudure continued for a month. But now a person named Pawan Gupta (mob- 09212135444) has been calling since past a week that he wud come and reinstall the component....
Complaint comments Read comments Complaint category Appliances

Electrolux - Electrolux India

User
 krish369 on Jul 22, 2014
I had purchased a Refrigerator of your brand, and it is in warranty. The unit is totally defective and all my efforts to get it repaired or replaced for last three months have gone in vain. Kindly let me know the policy of your company and where and to whom I should take up the case. If there were to be no solution I may have to take it to the Media and also lodge a complaint with the competent authorities. It is ideal caser where you should take back the Unit and refund the full amount. I need your cooperation and reply in 24 hours; as otherwise I would proceed criminally on your company. M...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Poor service regarding repair of my washing machine.

User
 Pradeepkumar0510 on Jul 15, 2014
Very poor and irritating service. Never to prefer electrolux products. The worst in the country!!!
There was problem with the water pipe of my washing machine. I called the service centre and a person named vinod came and he took out the part..Leaving my machine in an open state. He showed no signs of return. Since then i have been calling and calling in the service centre but no response from there side. The procudure continued for a month. But now a person named pawan gupta (Mob- 09212135444) has been calling since past a week that he wud come and reinstall the component. Everyday i keep...
Complaint comments Read comments Complaint category Products & Services

Electrolux - AC Not working properly. No response from the company when contacted

User
 N.Venkat Krishnan on Jul 14, 2014
I bought Electrolux AC for 25k last month and it doesn't work properly at all. Have been calling the service center manager and toll free and I am tired of it. Advice people not to buy this brand as they don't respond at all. Frankly I don't think they even care. Please help me out if possible...
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Complaints againts Electrolux refrigerator -Chandigarh

User
 amrishmehta29 on Jul 13, 2014
Hello Sir/Madam, We have bought an Electrolux REF ECP-295SI-FFK refrigerator from Bhagwati Enterprises Scf-643, 1st Floor, Kesho Ram Complex Sector 45c(Burail), Chandigarh on 11-Dec-2013. From the day we have bought this refrigerator it is not functioning properly, it is not giving proper cooling. We have filed lots of complaints to Electrolux customer care and they have send technician but they were not able to solve the problem. I want that faulty refrigerator should be replaced ASAP. We have talked to following Electrolux personals: Mr. Lalit Juneja (Dy. Manager-Marketing)-9501922544,...
Complaint comments Read comments Complaint category Refrigerators

Electrolux - Faulty Microwave Product Received

User
 Mohsin Sayyed on Jul 13, 2014
Purchase date :- 25/05/2014 form Star CJ online shope. Demonstration date ;- 01/06/2014, (Product is not working due to Magnotone & Told to call at service center number :-1802001212).Call Date to customer care:- 02/06/2014.(No feed back received)1st complaint date at customer care:- 04/06/2014 (complaint number EPUN0406140062, no feed back received.)2nd complaint date at customer care :- 02/07/2014(complaint number EPUNE020714119) After second complaint person came with fault magnaton, & went back .Till date there is no solution for the problem....
Complaint comments Read comments Complaint category Electronics & Appliances

Electrolux - Useless refrigerator

User
 jpmalhi on Jul 12, 2014
Bought an 80 Ltr refrigerator (model - ECL093SH) through Snapdeal.com on 23 May 2014. It was delivered after 15 days on 06 Jun. The company rep came on 11 Jun to install it and the glass shelf over the vegetable box was found shattered. It has not been replaced till date. Then the machine stopped working after a few days. After numerous complaints, a mechanic came and found the compressor dead. He came again on 28 Jun and changed the compressor. On 29 Jun the machine went dead again and this time even the freezer compartment got damaged, as if it had started melting. Numerous complaints have been...
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Electrolux - complain of representor

User
 gupta ranju on Jul 11, 2014
I have call one of your service boy for my fridge. He had said for two service feeling of gas And change of timer. But he had not repair neither change the part of timer neither gave any but full payment. I hope you will take some step towards it. My contact Number is 9711292812, Thanking you...
Complaint comments Read comments [1] Complaint category Refrigerators

Electrolux - Washing Machine Malfunctioning

User
 manabjyoti on Jul 10, 2014
Dear sir, I bought an Electrolux full automatic washing machine model name Serena 6.5 kg three months back from a Guwahati based home appliances store.I use it only on sundays as I don't get time to use it on working days.The weight of my clothes I put into the wahsing machine is hardly three or three and half kgs. For first couple of Sundays it was working nicely and later the digital switch boxes of the washing machine started giving trouble.I registered a complaint with local servicing centre in Guwahati after some hard efforts as they never used to pick up the phone. They assured me that...
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