[Resolved]  Electrolux — Call number EKOL[protected] dated September 23, 2014 regarding washing machine

To, The PE Electronics Ltd. Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai – 400059 Dear Sir/Madam, Please refer to call number EKOL[protected] dated September 23, 2014 regarding washing machine bearing model no EWS622KCG0, where today your service engineer Mr. Dipankar Bag bearing mobile number [protected] visited from Uttarpara unit where manager is Mr. Santanu Sen narrated following : After inspection he listed a list of spares like Gear box, Pulsatator, V belt pully, Pulsatator screw etc and transport charges combine estimated @ Rs. 1600 + Expenses. Now the matter of fact above said spare parts are not available with concern service center. Hence he will indent the above said items, then form outside they issue above said parts, then they bring my machine to warehouse then they repair then it will delivered. It’s quite clear both o[censored]s how much time it will take to start my washing machine? Now the major festival of Bengal Durgapuja is between the services so it may go a long period! So my questions are: 1. Why company like Electrolux sold a Washing Machine where spare parts are not readily available? 2. Please justify paying @ Rs. 1600 + where services are taken a long time and 5 years warrantee on machine? I am not convinced to pay @ Rs. 1600 + where dealer (Great Eastern Trading Company) told me 5 years warrantee on washing machine. 3. Before selling the washing machine or in contract paper you have not mentioned above said situation may occur then we may go for other brands. 4. Between this time who will pay the charges of laundry expenses incurred to my house? 5. We had not used so frequent your washing machine and how can it happen major change of spare parts? 6. Is this policy of Electrolux to harsh the customer by selling technically faulty machine? Then finally please advise what to do next? Thanking you, Santanu Deb [protected]