[Resolved]  Electrolux — complaint against dealer of patiala

Sir, I wish to bring to your kind notice the non cooperative and deficient attitude of your service centre for repair of my Electrolux Refrigrator. My above refrigerator got some problem of Compressor/Gas Leakage about two months back and I visited your service centre at Patiala and they visited my place and asked me to send the Refrigrator to their service centre. Although I was hesitating for the same to avoid any scratches or damage to the Refrigrator during transit and to avoid transit charges.. But they did not agreed to my request and feeling helpless had no alternative except to send the refrigerator to their workshop. When I visited for delivery they charged Rs.350.00 totalling Rs.1400.00for the above visit for which no prior intimation was given to me. To my utter surprise the above Refrigrator got the same problem again after 2 months and I was shocked to learn this that as to why I had spent such a big amount on it and paid it to the Authorised Service Centre when the same repair is available in the market on a considerable low cost. I visited the authorised service centre again and they conveyed that I will have again to send the Refrigrator to them and will have to pay them Rs.1400.00 to which I had no option except to pay for it. The attitude of your service centre people was not good towards me. Seeing no end to my problem I contacted Mr. Kamal Kaushik, Area Sales Manager, Chandigarh and he assured me yesterday i.e. 20.11.2013 and he assured that the fault will be rectified without any charges today but after giving him four time calls nothing was done and his assurances proved to be false. At the time of purchase I was conveyed that the Compressor contains guarantee of five years and I fail to understand as to why I have been charged and asked to send the Refrigrator to the workshop and also why the same defect has re-occured after two months of repair by them. Moreover, your representative Mr. Parveen at Patiala also used rough language which is not appreciable from a concern of good repute like yours. All the above acts amount to deficiency of service for which I reserve my right to seek appropriate legal remedy at your cost, risk and responsibility. I hope you will look into the matter and try to redress my grievance in order to maintain loyality towards your product and maintain healthy relations for future.