Electrolux — Complaint number: eccc[protected]

Address:	560063
Website:	www.electrolux.in

This is Naveen Krishna. I purchnased a Electrolux Top loaded Washib g mahine on Nov 2014 and it is having 2 year warranty service.

The washing machine was not working properly so I registered a complaint with Electrolux and the customer care executive given the call Number as ECCC[protected] on 26-Oct-2015 and they assured me that the repair work will be done within 24 working hour.

The next day a service engineer named Jhonshon( Mobile Number: +91-[protected]) visited our house the address is provided as below. He assured that the washing machine required a part which will be coming within 2 days and he will repair it with in 2 days.

But nobody visited our house afterwards and the washing machine is not working till now.

I called several time to the Electolux and they provided your number +91-[protected]. and told that you are the area chief engineer.

I called you several times from and you assured each time saying it will be repaired withing 24 hours.

I called again on 6-Nov to this number +91-[protected] and you assured that the parts are available and washing machine will be repaired on Saturday(7- Nov)

Today Morning I called again to Jhonson(+91-[protected]) and he assured me saying he visit my house evening and epair the machine.

But afternoon he told that the part is not avialble and he will not be able to repair the washing machine. Also he told that You(Pasha) is not giving the parts to him.

I tried to call(+91-[protected]) you several time today afternoon but it is either busy or you are not picking the call.

I tried to call Philomina(+91-[protected]) but the phone is switched off.

I just want to know as you assured earlier whether my washing will be repaired today or not.


My washing machine detail

Sr No Product Name SKU


1 Electrolux ET65STRM[protected]