[Resolved]  Electrolux — Complaint pending from 3 weeks and irresponsible behavior of call center agent

Address:Bijnor, Uttar Pradesh

Dear Sir, Electrolux A.C.[protected] /[protected]PP Complaint ref# EGZB[protected] I called your customer care agent named "Vijay" today i.e. 26/08/2014 around 08:55 PM for the status of my complaint ref# EGZB[protected], which was registered on 02/08/2014 so the status which that agent told me "this complaint has been closed automatically" without any resolution which is totally unsatisfactory along-with when I requested him to tell me the reason he was failed to deliver the answer for the same. Although he told me the required part to fix the AC is not available and there is no stipulated date and time till what item would be available. Also when I requested him to transfer call to the Manager so he put my call on hold for a while and came back with an answer that Manager is not available and call center is about to close and he cant transfer my call to the Manager now. This is totally "rubbish", is this the way to treat a customer, I need the fix sooner.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Electrolux India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    937
    Pending
    0
    Resolved
    444
    Electrolux India Phone
    +91 22 6117 1000
    Electrolux India Address
    Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
    View all Electrolux India contact information