[Resolved]  Electrolux — Electrolux Microwave EME 2040

Address:

Bangalore, Karnataka

Sorry to inform but had no other reference in Electrolux India to write in context to my complaint about the Microwave service. I am currently based out of Bangalore where i complaint about my Electrolux Microwave EME 2040.My complaint number EBLR [protected], which was registered on 5th August morning. I have been calling up the customer care executive Sadik of Bangalore region since then, after first complaint one executive Majid works with sadik came and see the microwave on 6th August to inspect the problem...after wards i had to call minimum 10-15 times a day to followup to know the status that what is the actual problem and how they can repair this piece. fortunately after two weeks of followup Sadik message to inform when i said i have to escalate my problem to some senior concern in your office, he messaged saying that the new piece of the same model finally got available so will send the guy to fix it within this week. on 16th August Majid the same fellow who came earlier came with the second hand piece to fix the microwave, unfortunately the size of the panel was not the same as my microwave..so again the situation remained unchanged. i was told by Majid to get a revert on the status as he said this piece needs to be order in the head office which will take a week or two. since 16th August he refrained from answering his calls, i have no response from Electrolux Bangalore team when the part (touch pad) will be available...on the contrary sadik last time trying to get rid of the problem by telling me to buy a new piece on discounted rates as he seems to get it repaired..What is surprising is, that Electrolux is known to be one of the best home appliances Brands and your TVC and all possible advertisements boasts of brilliant products and excellent customer service…if this is the customer service guys were referring to, wherein a customer has to consistently keep following up, and after following up, gets zero help and response. Than do you think we wiil ever buy the product of the same brand. being a media professional we know the kind of claims company put to retain customers..sorry but too disappointed with the whole customer care service of this company. I do not even know if anybody from electrolux will ever bother to reply or even pay heed to this problem, but these guys have really tried my patience, I really hope that you do make a damn effort and do something about this problem. look forward for some prompt intervention.