[Resolved]  Electrolux — ELECTROLUX WASHING MACHINE NOT WORKING AND NO RESPONSE FROM CUSTOMER CARE

Address:

Ahmedabad, Gujarat

I have an Electrolux washing machine, front load, Salsa care model number: EF70SCSL My machine shows an error E62 and is not working. I booked my complaint on 1st September 2014 on customer care: [protected]. My complain Id number is: EAHM[protected]. The local service centre, "Maruti care" representative Mr. Vatsal ([protected]) told that the main component needs to be replaced and will be available in 3- 15 days. According to him as soon as the part will be sent to his service centre he would come and replace it. I had been calling and following up since then and have absolutely no response from Electrolux. The customer care has no idea when my machine will be repaired. The customer care would connect the call to local service centre to know the status of my complaint and the local service centre, Maruti Care (Mr. Vatsal) would not pick up. When I would call directly to Mr. Vatsal, he does not pickup his call neither bothers to call back. After calling so many times to customer care they said they would send my complaint to escalating department and I will receive a call from them within few hours. They never called. Since the part was not available the Electrolux cancelled the complaint without resolving. So I registered my complaint again and so I called the Branch manager, Mr. Paresh Pandit ([protected]). Mr. Paresh did not have an answer. After calling him for 3-4 days and really getting mad at him, he said that the part will be available before 6th October 2014. But it didn't. And now he has no idea when the part to be replaced will be available. He has not been picking up my calls from know. As the part was not available they cancelled my complaint again. I had purchased this washing machine from Vijay Sales, R3 Mall, Ahmedabad Branch. I also registered my complaint there but have not received any feedback from them. Vijay Sales convinced us to buy this brand saying they provide best after service and all their parts are easily available. Was that a joke or Electrolux provides you extra commission than other? Electrolux representative's have given me 1.5 months of mental torture and still on. I bought this machine for Rs.26000 in March 2012. After 2.5 years, is the life of my washing machine over just because electrolux does not have the part? Is my machine ever going to be repaired? Ankur Shah [protected] / [protected] Ahmedabad