[Resolved]  Electrolux — fridge not cooling properly

Address:

Lucknow, Uttar Pradesh

sir my complaint regarding fridge not working properly was attended and engineer from Suvidha sales and services Gokhle Marg Lucknow took my fridge to service centre on 10.10.14 saying that gas is not proper and can b checked at ser. cen.only.It was sent back on 16 th and I was charged Rs.2100.After two days when I checked it, I found that fridge was in same condition as it was before going to ser.cen.On my complaint second time another engineer came on 27 th oct. and told same story of gas and all that.Again he insisted that it can b checked only at ser.cen.and will take 3-4 or more days. Sir, I just want to know, is this the way complaints are handled by such a renowned brand as yours.How can ones kitchen would work properly without refrigerater you can very well understand.Therefore I request you to kindly look into the matter and help proper running of my kitchen. Thanks. Kavita Mehrotra N-201 Silverline Apartments Faizabad Road Opp. BBD engineering college Lucknow mob. [protected]