Electrolux — Fridge not working

Address:

Bangalore, Karnataka

Hi, Really regret to say that your Customer Care Service is BAD to the core. I had raised a complaint via customer care, on the issue I am facing with my Electrolux – Refrigerator. First complaint was raised on Wed 5th Aug 2015 @ 10 AM with EBLR050815L0018. Reached to customer care so many times to get the update on my complaint, but no proper response. Later on Friday I got the Bangalore Service Centre no, tried so many times from multiple sources to reach out to ABDUL REHMAN with mobile([protected]). But no one responded in that number also. Waited till Mon 10th Aug 2015, but no response from your service engineers. Called customer care again, person named SUMIT(from UP) have told that the complaint is updated as “Information”, it was not allotted to any service engineer. Later I have got an SMS with another complaint no. EBLR[protected]. Yesterday I have got an SMS with the service engineer name MUJAHID([protected], [protected]). Tried reaching these numbers from the time I received the SMS, but no response from any one. I have been many electronic goods with different companies, but I haven’t faced such a bad customer service. Max by 3 days my complaint will be addressed in any product. Here it’s been 7 days without any proper action on complaints and No Follow-ups on complaints. Now also, before drafting the email I have tried reaching the engineer, NO RESPONSE. Feeling very bad to own this Electrolux Product L L L Important: I would not suggest your products to any of my friends and relatives.