Electrolux India Customer Care

Electrolux India Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Tollfree:
1860 200 1212
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1
Phone:
+91 22 6117 1000
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1
Satisfactory Rating
1%
Complaints
658
Responses
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Electrolux India Customer Care related pictures (33)

Electrolux India Complaints & Reviews

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Electrolux India — Lousy service

 Mukul Dube on Feb 8, 2016
I bought an Electrolux refrigerator on 23 June 2014. Its compressor stopped working on 1 February 2016, well within the warranty period. The man who came from United Home Care on 6 February to replace the compressor found, after installing the new unit, that it was defective. It had not been checked beforehand.

The man had also come without informing me, and as a consequence I had to cancel an appointment with my physician. Finally, he put several dents on the cabinet while moving the refrigerator around. The compressor was finally replaced on 8 February -- but my refrigerator now...
Complaint comments  Read comments [1]Complaint category Refrigerators

Electrolux India — Washing machine not working.

 pragadeeshpeak on Jan 27, 2016
We have already raised the complaint on our washing machine on Dec 1st. Its been almost 2 months to get resolved. I have never ever heard customer care like this. Our washing machine is not working properly. Look into it at the earliest....
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Microwave G20M.WW-CG

 syedriaz on Jan 21, 2016
Sir your product itself shows 3yrs warranty on magnetron my puchase bill shows 3months for expiry but ur callcentre experts says only 2yrs for magnetrons pls conferm ths to get my product service.complaint no ECCC2201160003....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux India — Fabulous repair!! Giving 1 more suffering

 Samitac on Jan 13, 2016
I have bought a microwave and then after quite a long time it wasn't working..I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment.With diiferent responses abot defects and the price they somehow repaired at last by cheating me with the money After this all also it wasnt over at alll WHAT TO DO?? AS they came and examined it and repaired it>>Alls good with money but damaged my turntable??? my turntable was working and turning until they had repaired...
Complaint comments  Read comments [1]Complaint category Appliances

Electrolux India — Refrigerator that do not work

 Mannu1200 on Jan 2, 2016
Customer service of electrolux is a nightmare, you have to complaint at least 7 times to get technician visit. And not only this, technician of electrolux do not have skills to even understand the problem going on with the refrigerator. And when you tell this to customer care, they will shout on you that why you keep on complaining for same thing again and again :(. They have changed the compressor 4-5 time with no positive effect. Last week a technician changed the compressor again and my refrigerator is not working since then. My family is surviving without refrigerator since a week. Its...
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — Washing machine.. That is having issue for last two month

 Masoom Ashraf on Dec 28, 2015
I have an issue with Electrolux washing machine for last two months.I have registered complaint with this no. of mine. i.e:9312137319. Sad part is that they are unable to resolve my issue.They have even taken the washing machine and promised to return it by last Saturday.Now no body is picking phone. I am fed up of there service. The no. that I have which is there shift cell.:9873999987, Now nobody is picking my phone. I have the no. of there service head whose name is Deepak. He too is not picking the phone.9871978080. Please take action against them.My family is suffering because of this. Please...
Complaint comments  Read comments [2]Complaint category Washing Machines

Electrolux India — Machine not working.

 Radha Krishnan Mani Vannan on Dec 27, 2015
Hi, Kindly refer our complaints no 2411150071dt 24/11/2015.Till now no settlement reached. Some tech came and without our signature he has entered in the book and went away stating some parts to be replaced. The is the way you treat the customer?. I want the settlement immediately to avoid contacting consumer forum. regards radhakrishnan 9962770764...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Good cheating electrolux

 Samitac on Dec 23, 2015
I bought a microwave from the renowned company ELECTROLUX I used very less and the microwave is still new, but suddenly, the microwave stopped working .I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment. Well, done he went and then two more persons came . Now begins the story, they are now saying that the rectifier i.e the diode was not okay, it needed to be changed. You see, two times two people coming and saying different defects from the same company...
Complaint comments  Read comments [2]Complaint category Appliances

Electrolux — Cheating on charge + fake inspecting

 Samitac on Dec 21, 2015
I bought a microwave from the renowned company ELECTROLUX I used very less and the microwave is still new, but suddenly, the microwave stopped working .I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment. Well, done he went and then two more persons came . Now begins the story, they are now saying that the rectifier i.e the diode was not okay, it needed to be changed. You see, two times two people coming and saying different defects from the same company...
Complaint comments  Read comments [1]Complaint category Appliances

Electrolux — No response from the company for product demo

 yasir123 on Dec 15, 2015
I have bought a Microwave Oven model number C23J101 one month ago. The store assured me that the engineer will come within 7 days for the demo at your home. But due to bad customer service the engineer hasn't came yet. I had contacted the store guy for the same issue and he responded me by saying that he has already processed the request. After not getting the good response from the store I had called the Electrolux customer care representative and he had followed the same procedure. He again forwarded the request to the engineer and said that the person for demo will come in 24 hours. But as usual...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Electrolux — Washing machine issue

 deepak_05 on Dec 15, 2015
Washing machine is having problem within one year of purchase. Pathetic service & No solution to problem even for many weeks. Purchase Model : Serena/Serena Elite Capacity : 6.5KG Manufacturing : July 13 Purchase : 14th Nov. 2014 Problem 1 : Pulsator issue : We have called many times to Electrolux . Send Photograph of pulsator through “whats-up” on 14th October 2015. Electrolux guy came on 15th October & have taken the Pulsator. For many weeks they have neither provided solution nor returned the old Pulsator. Ultimately we have purchased Pulsator for different company & somehow...
Complaint comments  Read comments [2]Complaint category Washing Machines

Electrolux — Washing machine not working... Complaint no - eind2711150065 & eind0312150013.

 akhilesh26 on Dec 12, 2015
This is Akhilesh Gupta. I purchased a Electrolux Top loaded Washing machine on Oct 2014 and it is having 2 year warranty service. The washing machine was not working properly so I registered a complaint with Electrolux and the customer care executive given the call Number as (EIND0312150013) on 3 Dec' 15 & (EIND2711150065) on 27 – Nov' 15 and they assured me that the repair work will be done within 24 working hour. But nobody visited our house afterwards and the washing machine is not working till now. I called several time to the Electrolux customer care and they provided, mukesh patil...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux — Cheating

 PriyaDinesh.V on Dec 11, 2015
Hi sir/mam, I want to inform you that I m facing lot of problem regarding my electrolx refrigerator .And the Service was very worst...The problem is that, Near the the cooler i was heard some sound...So that i called to the customer care executive and fixed the complaint.AFter that engineer came and told that, it's a normal sound only...No Problem. And for this he asked 375 rs for coming alone...Very Worst Service, , , , Don't Buy Electrolux Refrigerator...The guy name is Saravanan Coimbatore....
Complaint comments  Read comments Complaint category Refrigerators

Electrolux — Regarding case id :EKOL2411150146

 Rathi Tarun on Dec 10, 2015
Dear sir/mam, I want to inform you that I m facing lot of problem regarding my electrolx refrigerator As it was having problem so Iogged call with customer care but engineer amit had came to fix the issue and collected the 375 rs for coming but after that I m facing lot of problem as fridge is not getting cooled as much required .He did not informed me about changing of self as I have been informed by calling customer care just right now, please request u to resolve the issue asap .And tray is also pending for long time so pls resolve and send engineer asap. Looking for your kind reply . Thanks...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux — Epat 2511150004

 Diksha78 on Dec 1, 2015
I buy a refrigerator at patna sumata sale on dated 04.07.15 and deepfreezer cover broken automatically after 7days of purches. then i complain sumata sales, Kankarbagh patna, he said ok then from 15th days ago my refrigerator not work and again i complain to sumata sale and they give me complain no EPAT 2511150004. After one day one member Gaurav kumar came and said i see your complain and next day i work on this. At evening i received a massage your call has been closed. How this possible that customer complain not solved and they say your call has been closed. if this is your company reputation...
Complaint comments  Read comments [1]Complaint category Business & Finances

Electrolux Washing Machine — Fault in drainage of water

 mishrarkm on Nov 29, 2015
Please provide as much information as possible...i have purchased an electrolux washing machine in the year 2010.the drainage system has developed snag resulting drainage of water.i had complained to insta care saheed nagar bhubaneswar.the mechanic took rs 300 as service charge but the drainage continuing .insta care was requested to provide service parts but after 20 days it is not resolved....
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux — Complaint number: eccc2610150282

 nkmungila on Nov 23, 2015
This is Naveen Krishna. I purchnased a Electrolux Top loaded Washib g mahine on Nov 2014 and it is having 2 year warranty service.

The washing machine was not working properly so I registered a complaint with Electrolux and the customer care executive given the call Number as ECCC2610150282 on 26-Oct-2015 and they assured me that the repair work will be done within 24 working hour.

The next day a service engineer named Jhonshon( Mobile Number: +91-9845774789) visited our house the address is provided as below. He assured that the washing machine required a part which...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux — Mini refrigerator

 banasura on Nov 21, 2015
I bought electrolux mini fridge. And still in under warranty period.Now its not working, I already raised a complaint on 16/10/2015(comp no ECOC 1610150083), 15/11/2015(comp No ECOC 151115004) and I've called them more than 5, 6 times, but no result. Now company person also not response properly. Kindly do the needful.And please rethink about your costumer service.Am also ready to pay something if it is required....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux — Inappropriate charges

 ritika abbas on Nov 20, 2015
My fridge stopped working in just 1 year gap of purchase. I was given diff information by diff rep and moreover the engineer who came to visit asked for advance payment which is illogical in every aspect. A fridge under warranty and still I'm been asked to pay!! Strange, on top of that when i tried talking to a sup on call, disgusting customer service was given. Complaint no. EDEL2011150005, I EXPECT SOMEONE TO CALL ME ASAP WITH BETTER RESOLUTION...
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux Washing Machine — Washing machine not repaired

 Priteshdeepak007@gmail.com on Nov 6, 2015
I bought electrolux waching machine before 5 moths. Now its not working properly, I already raised a complain before 3 months ago but no result. Now company person also npt response properly. Daily I called twice in a day. My complain #Esur 138153401. Please do it need for me....
Complaint comments  Read comments Complaint category Washing Machines

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