Electrolux India Customer Care
PE Electronics Ltd
Customer satisfaction rating: 1%
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709
COMPLAINTS

Electrolux India Customer Care

PE Electronics Ltd

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Address
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
18
13

Phone:

Customer satisfaction rating
1%
Complaints
709
Pending
0
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Electrolux India Customer Care related pictures (39)

Electrolux India Complaints & Reviews

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Electrolux India — Holes developed due to rust in Microwave Oven.

 Deepika Ramesh on Sep 29, 2016
Sir,
I had purchased Electrolux microwave oven on 04 May 14 from star CJ. Now the product is completely useless due to development of holes in base due to rust. Here I am attaching the photographs of rusted portion and invoice for ready reference. I have given complaint to the Electrolux customer care. On response, they called from Bangalore customer care and confirmed that they only cater for fridge and washing machine and not the microwave oven. Now the product is completely useless due to faulty material use in manufacturing of the product. Please guide...the further steps to get it rectified....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Faulty washing machine et62-es electrolux washing, machine from patel marketing karad

 Lokesh Kaulagekar on Sep 18, 2016
Hi Team,

Please check the below emails in detail. This has been an ongoing issue with my washing machine for too long. The technician is not able to fix our washing machine.

We are really fed up, unhappy and disappointed with your service as well as product.

I request you to please look into this issue on priority and resolve it asap.

The technician has replaced almost all the parts but still the machine is facing too many issues, the tech has visited twice and has not yet able to resolve the problem. My parents are facing too many...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Microwave

 Charvi. 4v on Sep 17, 2016
In august my microwave model no. EK23CBS4 was not not working hence i called service centre and then they gave me Mr. Mansih's number +919950028567. He sent a service engineer and he took the pcb of my microwave telling that it needa to be replaced. Its been a month now i have called manish many tines but he just giving the reason that the part is not yet available. When i measaged him to return my pcb he stopped answering my call.

Please take some steps against this irresponsible action.

Himanshu sharma
9636074123
Bani park...
Complaint comments  Read comments [1]Complaint category Appliances

Electrolux India — Service not satisfactory

 Sanjeev Singla on Sep 9, 2016
On dated 03.08.16 a complaint was registered for repair of refrigerator with complaint no - echd 0308160039. Company engineer was visited and checked the refrigerator. He told that thermostat is not working and it will be replaced with new one after placing order. I agree to replace it. At night i found that the thermostat is hanging inside the refrigerator. Next day i called the service engineer about it, he replied i will attend it shortly. After 10 days he said that thermostat is not available with company and i will make the hanging thermostat fix in his right position. After so many reminders...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Air conditioner

 Ashish Manchanda on Sep 7, 2016
I have logged a complaint no ELKW3008160012 on 30th aug and my call was assigned to service centre in faizabad which was resigned one(Surprisingly company was not aware).After making atleast 7 calls to customer care finally my call was assigned to a different service centre on 5th sep 2016 and Complaint no ELKW0509160052 was provided.Engineer visited my house and after inspection he said that parts will come atleast after 7-10 days..Is this called service where my family is suffering in this heat without AC....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Pathetic service and installation quality!

 mohit.golecha on Aug 25, 2016
Hi

My name is Mohit. I had purchased an Electrolux AC about 2 months earlier. The problem with the AC started a couple of weeks back. The problem - The AC started spewing water into my room and did not cool at all.

I booked a service call and the service engineer showed up and said that the outlet pipe was not fixed properly during the installation process. He said that he did some temporary repairs done and now the AC should work fine.

The sane night the same problem started and I had to book another service request with a note stating that the person...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Defective ac

 vinay_nimbuz on Aug 20, 2016
I purchased a 5 star electrolux
Ac from vijay sales on 26-02-2016.
Ince then it had been a nightmare to me. I been contacting service engineer again and again for continous ac problem in my ac, sometimes it shoe error code e6 and sometime e2, engineers had visited me 5-6 times, took 4-5 hours and they are unable to rectify the isssue, they changed ac gas 2 times and did everything they could, but the error code are not going ac is not working. Me and my family are luving in extreme hot and humid condition without ac. No idea when will they ac will get replace. I want replacemnet in...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Sold a manufacturing defect air conditioner

 Prakashkumar1984 on Aug 19, 2016
Electrolux had sold me a manufacturing defect air conditioner in 2013, in the year 2013 itself the air conditioner had started giving problem and i have requested them stating that the air conditioner had a manufacturing defect and they were also knowing that but intentionally started harassing me. Time and again i have requested to replace the air conditioner after the necessary depreciation but they said that we have trapped you and no one will do anything and the same thing happened.in the month of june itself they have collected rs 2400
Against gas refilling and servicing but now this...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Unnecessary the customer care harassing me

 suhaib c on Aug 18, 2016
Bought from flipkart :electrolux 6 kg fully automatic front load washing machine (ef60erwh)

Washing machine not working, i called them 180+ time, still the issue not resolved and unnecessary the customer care harassing me they confirmed me that the next day service engineer will go to your home and repair your washing machine....
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Good condition microwave not being repaired by company

 deepankarroy@hotmail.com on Aug 18, 2016
I am mrs. Nirupoma ray, a senior citizen. I am an arthritis patient (70+) years from tinkonia, burdwan (West bengal) (Mobile number-09007192397). My husband mr. K. R. Ray (77 years) cannot work due to nerve failure.
We have purchased a microwave from electrolux company about 6 years back. We had used the microwave (Mw) for heating our cooked food, sometimes tea preparation also.
Due to manufacturing defect the door of the mw has been detached from main body, but the existing mw and other parts are in perfect condition. Our mw is of 25 lit capacity, 1450 w.
We have complained...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Not reponding against complaints from the date of delivery of a physically damaged refrigerator

 Jodhpur Park Girls High School on Aug 18, 2016
A physically damaged refrigerator was delivered on 26.05.2015 purchased from great eastern, 19/2 gariahat south, kolkata - 31 by the students of jodhpur park girls' high school. Complaints was lodged for 10 times from 26.05.2015. 10 engineers have visited the item but till date the problem was not solved. The area manager and great eastern authority including the service centre have denied to take the matter seriously ignoring the emotion of the students....
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Refrigerator/Replacement

 Deepak796 on Aug 13, 2016
Hi,

We have buy 18 Mini Refrigerator from Electrolux through Dealer Sony Electricals Manali and 01 piece when we opened was not working and we have put complaint and your engineer came to check and observed that compressor is damaged and we request to change this piece and sony electricals saying company is refusing to change piece .so i am puting this mail directly to company if no action taken then we will put legal action.

Deepak Thakur
9816764165...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Repairing & service

 RP Nath on Aug 11, 2016
The service of service center M/s Rahul Services, Benachity, Durgapur is very very poor. Today we contacted them for the cooling problem of our fridge at lower portion but deep fridge cooling was OK. They send one service engineer named Mr. Rahul. He came and opened my fridge and took service charges without repairing any thing . Rather he disturbed the cooling of my deep fridge. When we contacted the service center they told that they are sending the service engineer but the service engineer did not come. When we personally contact the service he tried to misguide my wife and refuse to come. The...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Very poor customer service

 Priyagarg on Aug 11, 2016
Electrolux just has brand name... Nothing more than that . I have electrolux microwave which I purchased 2 months back.. After one month of minute usage only... It stopped heating... After that we contacted customer care... And it's been a month still the issue is not fixed... They are saying that they have only two technicians in Bangalore... Are they mad??? Moreover after repetitive calling the technician came to identify the issue after two weeks... Then he told some magnetic coil is not working so it needs to b replaced..and it will take 5 days to get the product .. So it was like fine .. But...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Electrolux washing machine repairing issue

 vasistha on Aug 11, 2016
I have purchased your product dated 12/10/2014. From next chain meerut city. Its dryer motor got burn. On 23/04/.2016. It is having 2 years warranty from date of purchase. Regarding which i have lodged a complaint. Service engineer visited the machine after 3 days. & after it no any communication /action taken from your side. After a lot of follow up this motor got replaced on 28/07/2016.& very next day it again got burn. Again my complaint was logged with ref. Number egzb0608160091. & again same follow up has been started. I am totally fed up with your after sale service. Now let me know the mail...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux — New microwave - defective piece - poor service

 manishatjnu2002 on Aug 1, 2016
I bought electrolux microwave on 15 may 2016. Model number is c23j10 bb. This product

Has gone dead 4 times within 2.5 months. I have raised request to replace this

Defective product to electrolux last time also, but they just send engineer to make

Ome temporary changes which goes for next 10-15 days, and again the same problem

Comes.

Electrolux service center in pune is also not good. They don't bother to call customer.

I had to follow up with them multiple times and have raised the same concern to area...
Complaint comments  Read comments Complaint category Appliances

Electrolux — Refrigerator sound ,door and light problem

 Narayan Chandra Parida on Jul 31, 2016
After multiple complaints (Around 4-5 number complaints) no engineer visited to repair it. One of the engineer visited and told the gasket needs to be replaced and when we ask him to replace it he said he will order it and the next day the complain was closed. All the complaints are getting closed with out attending it. Although the fridge is in warranty no one is taking the complaints seriously. We are having the problems since november and we purchased the refrigerator on october. There is issue with refrigerator sound, door and light. We have already logged so many complaints. Kindly look in...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Washing machine

 Avilesh on Jul 28, 2016
Mail forwarded to electrolux care on 22nd july:

To concerned

I am writing in context to umpteen complaints in past, and latest being elud1907160049 which was reported on 19th july. I am painfully conveying it to one of the leading consumer appliance company that i will regret the decision of purchasing your product for my entire life.

I had a fully automatic lg washing machine which served us for 7 good years without requiring a service at all during its entire tenure. The need for a higher capacity prompted me to buy an electrolux washing machine, and...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Fridge

 Anilkumarreena on Jul 23, 2016
My fridge is not working since june 2016
I have submitted so many times my complained to your contact person at delhi, email id or handyhome
But after one month they are not doing anything

I am very much frusted as you people are no value of customer

Now i will start put my problem to social media and consumer court also if in next 3 days i will not get anything

Regards
Anil
9990138483...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux India — Double door fridge not working/cooling

 gs1 on Jul 21, 2016
Double door fiedge not working/cooling form last 1 month properly. model
no. edp254/2010. 240 liter. it is getting off continuously ......
Complaint comments  Read comments Complaint category Refrigerators

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