Electrolux India Customer Care
PE Electronics Ltd
Customer satisfaction rating: 1%
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690
COMPLAINTS

Electrolux India Customer Care

PE Electronics Ltd

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Address
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
15
8

Phone:

Customer satisfaction rating
1%
Complaints
690
Responses
0
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Electrolux India Customer Care related pictures (36)

Electrolux India Complaints & Reviews

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Electrolux India — Fridge

 Anilkumarreena on Jul 23, 2016
My fridge is not working since June 2016
I have submitted so many times my complained to your contact person at delhi, email id or handyhome
But after one month they are not doing anything

I am very much frusted as you people are no value of customer

Now I will start put my problem to social media and consumer court also if in next 3 days I will not get anything

Regards
Anil
9990138483...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Worst ever experience with customer service from electrolux (egzb2506160033)

 Manishynr on Jul 20, 2016
Date :4th june 2016
Case no : egzb2506160033
Description : logged a case with electrolux as washing machine was showing e01 error on display. After 5 days i received a call back and engineer visited at home. He took out pcb and told that it would be 10k estimated expenses to repair this and he will return in 3 days.

Engineer never returned back in 7 days, after several calls to customer care and service center finally they sent back repaired pcb. When he installed that pcb, error was still same on display and this time engineer asked that he will pull out wires along...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Electrolux refrigerator

 pnacharya on Jul 18, 2016
We have 2 issues
A) the plastic tray inside the fridge where food is kept is cracked. we need an urgent replacement. this is the 2nd tray from the top
B) we had an issue with the compressor and the same was replaced by your service engineers (4 months ago). unfortunately the compressor replaced is of a model/size due to which the tray inside which automatically dries the water gathered, no longer works. the engineers made a temporary arrangement outside the fridge with the drain pipe collecting water is stored in a separate plastic container which we need to clear every 3 days. this...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux — Washing machine/spin function problem

 pandu ranga rao sridevi on Jul 17, 2016
Iam panduranga rao i purcased a washing machine electrolux on 06/08/2015 modelef60 erwh6kg. Through flipkart for rs. 18000/- but with in 11 months of the period 3tims faced tabulshooting.
First time dt.08/09/2015;nonstop running of the machine-sesorproblem
Econd time 166/02/2016;nonstop water flowing ito the machine-again sesor
Problem
Third time;17/07/2016;spin improperly working
I want to exchange of machine...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Electrolux freeze electrolux edl 254

 Sumit_inf on Jul 13, 2016
The person came on sunday (10th july) and informed that there is hair thin hole in freezer and freezer needs to be replaced. He replaced freezer on monday (Not covered in warranty) but it didn't worked. He then informed that there is leakage in pipe which connects freezer and compressor and made a hole in the body of freeze and fixed pipe from outside. He told it will start cooling in 3hrs. But it's not working at all. We are trying to contact him from yesterday but he is not picking up our call. Please suggest what needs to be done and fix my freeze asap.

You replaced compressor...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux — New air conditioner

 Harsha80n on Jun 24, 2016
Had purchased Electrolux Split AC Model : ES12M5C on 20 March 2016.
There was water leakage from Front panel and I had complained about the same to their call center on 24-04-2016 and Customer Complaint Number is EBLR1405160057. Till date no one from the Customer care Team or Service Engineer have attended to the complaint. I again complained second time on 04/06/2016 and a new complain number was provided under – EBLR0406160079 . A few times some one calls and promises to send engineer tomorrow but its been 60 days and not even an engineer has come to visit let alone resolve the complaint....
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Electrolux — My ac in not cooling perfectly

 vcsharama56 on Jun 23, 2016
I have an AC electrolux purchased on10 july 2015 from techno cart india ltd. dehar ka balaji jaipur 5 star split ac in the name of ajay sharma lateron it was shifted to v c sharma 's house B- 56 Malviya nagar jaipu rwhen it was installed it was the month of march 2016. when summer started and i made use of it gas was not in the ac it had leaked due to negligence of sellers mechanic i made a complaint to the seller he did it good but cooling is not proper .About 6 days back i made a complaint to the seller it was registered in electrolux account and the complaint no. is EJAI 2006160097 the i recd...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux — Auto cut feature not working resulting in extreme cooling and high electricity bills

 aktiwa on Jun 14, 2016
I have purchased a electrolux refrigerator (Direct Cool -170ltrs) from Chroma retail store in Bangalore around 2 months back.
After a month autocut feature stopped working though the cooling is set on 2 and the refrigerator is working almost 24 hours resulting in huge bump in my electricity bills and even the products inside the refrigerator are ice chilled all the time.
I have raised complaint twice with electrolux customer care but no one from the company has shown up on my door steps to check my fridge.
This really frustrating.
Request you to solve the problem ASAP.
Complaint comments  Read comments [5]Complaint category Refrigerators

Electrolux India — Poor after sales service

 Sarfaraz Lakhani on Jun 9, 2016
We had purchased A/c last year in Aug-September, the gas of which has leaked. The service engineer attended to the call but soon after the gas leaked again. We have been trying to get in touch with the authorised service centre who is just responding to our calls but the complaint is not being attended to. The service engineer is not receiving our calls. The contact number of Area Service Manager provided to us is incorrect (is always dead) "so here by we are requesting our Area Service manager Mr. Sayed Hamid (9029097063) to keep in touch with you at the earliest".

The first written...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Most urgent: regarding harassment of customer for the servicing of air conditioner.

 sandeepkumarsingh0307 on Jun 8, 2016
Dear sir.
My self sandeep kumar singh, resident of 114-c, sarveshwary nagar, maheshpur, industrial estate, varanasi, u. P. (Mob. No. 09415618287) having an split air conditioner of 1.5 tonn (5 star) of electolux, register a service request in last weak of april-2016, in response of that you have send a person named sechu yadav for servicing of my ac and sechu yadav done the servicing and charged rs. 2100/- via receipt no. Var4357 dt. 28-04-2016 for servicing and gas filling, but after few days my ac's performance of cooling decreases and one day it stopped cooling, again i register a complain...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Electrolux washing machine

 Gundicha.das on May 28, 2016
Hi,
I have raised a service request with complain since last 9 days. My washing machine is only a year old and developed a spin problem. The technicians are unable to figure it out. They don't even show up.
This is my really bad experience with electrolux.
My earlier washing machine was a lg and all complaints were addressed the same day.
I will never be purchasing any electrolux products going forward.

I will make it certain that all my friends, family and relatives and colleagues stay away from electrolux products. The only thing worse than their...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Not cooling

 Dr Pramod Nanda on May 28, 2016
Respected Sir,

On the dated 26th April I had written a mail for the price of the blow model. But there is no valid response till now. Before 7 days ago I had complain to the Selling unit named Ambika Elctronics, Karnjia for my refrigerator that it was working properly and it made some dipterous sound and not cooling.

Hope you may be response immediate.

Thanks and regrds

Dr Pramod Nanda
Associate Programme Manager
drnandaus@yahoo.com. pramodnanda@cysd.org
CYSD-Plan, Karanjia
Mayurbhanj, Odisha
India-757037
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Delay in attending the services

 Thripura Sundary on May 28, 2016
I called for repairing and the service centre asked me to pay the amount as an advance and I paid the advance one week before. I am in kanchipuram. The service centre told me that the service will be within three days. But I am calling the service centre daily and the answer is tomorrow.Five tomorrows gone. The mechanic have not yet come. The advance amount is in their hand. I am helpless. I donot know how to bring the mechanic to our house for the service of my fridge. I am expecting at least today the mechanic will come. Dated 28/5/2016...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Water leakage problem from split ac

 royramnath2100 on May 26, 2016
We have purchased the 01 no. Split ac of model & make electro lux in delhi, and installed by your engineer in april'2016 but from last fifteen days water is continuously leaking from indoor and for this we have requested to your service centre personal over customer care no. 18602001212 with complain no is edel1905160106 on 19-05-2016. Even after the commitment to repair within the 48 hours, one of your engineer (Mr. Umesh - 9810813652; 9211922415) came and only click the photo of our ac and told that installation was wrong. After that we continuously talk with you service centre personal as well...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Installation of electrolux split ac 1.5t

 gunsnleo on May 25, 2016
I bought a Electrolux 1.5 ton split AC from vijaya sales sector 29 gurgaon on 22nd may 2016. it was supposed to be installed on 24th may( as per the SMS i recieved ). phone numbers given were-9643316606, 96433166. Engineers name is Mr Mahesh. But he said that he is busy with works so gave me time on 25th may 9am. no one arrived till now and interstingly not picking the phone calls. Highly unprofessional conduct and very frustating too....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Air conditioner after sales service

 Kiran Kumar Mishra on May 24, 2016
Dear sir,
I have a 1.5 ton split ac of your brand in my house. Since 17/5/2016 it developed some problem and i had booked a complaint the complain no being ebsr1705160036. I got a sms that i will be getting a call within 2 hrs. I got the call on 21/5/2016 3 pm. I. E. 96 hrs later. And as of now the engineer is yet to come to service my ac. I have only one question for you. Does electrolux provide after sales service? Because i realise it does not. And it should be told to customers when they go to buy any electrolux product.
Kiran kumar mishra
Bhubaneswar - odisha...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Split ac

 SuhasHanda on May 21, 2016
It is to convey my huge dissatisfaction wrt to your AC servicing staff/engineer. I have registered complaint for my split AC nearly 2 weeks back since your sub standard equipment suffers from gas leakage problem every other day. I have been charged nearly 3500 Rs now which is seemingly wastage since your staff can't repair or due to reasons known only to them, I was (over)expecting some amount of professionalism from Electrolux but seemingly behavior such as staff not picking up phone, making unnecessary visits without identifying underlying problem is common practice at your end unlike more professional...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Service of washing machine in trivandrum

 GOPAN K.S on May 16, 2016
Have purchased a washing mechine ef 60er wh eliteca 6 kg from ideal home appliances. Now i reported a complaint in water inlet on 10-05-2016. Nobody has attented. One service engineer mr jishnu (7736279043) called as and ask me "we never ask to buy this washing machine so we are not responsible for this complaint)
Ir, is it the way of customer service...)
By gopan
9895908812...
Complaint comments  Read comments [2]Complaint category Washing Machines

Electrolux India — Washing machine repair

 sohail sharieff on May 11, 2016
Hello team,

My fully automatic washing machine stopped working & i raised a complaint
Ome technician visited my place & said this the sensors needs to changed.
He said he will come the next day & its been 4 weeks he is not turned back or receiving my calls. His number is: 072596 60596

Heights is he has blocked both mine & my husband's number.

Please help
Regards
Nancy...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Charged for free basic installation

 bgelectrolux on May 3, 2016
On 9th april, 2016, we purchased an electrolux ac whose details are given below:
A-eletrolux 1.0 ton, 5*, white.

More details can be found in the attached bill.

The purchase was done from harmony house pvt. Ltd, baishnabghata patuli township, kolkata 700094.

During purchase of the ac, we were promised again and again about free basic installation.

We were approached by the electrolux through sms:

"we have allotted your call to engineer esha - 9051702139, 03324145038), pls provide him this code s41645 only after satisfactory...
Complaint comments  Read comments [1]Complaint category Products & Services

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