Electrolux India Customer Care
PE Electronics Ltd
Customer satisfaction rating: 1%
Submit a Complaint
727
COMPLAINTS

Electrolux India Customer Care

PE Electronics Ltd

TwitterFacebookLinkedInGoogle+Youtube
Address
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
21
15

Phone:

Customer satisfaction rating
1%
Complaints
727
Pending
0
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Electrolux India related photos (43)

Complaints with pictures are more trusted and informative    View all

Electrolux India Customer Care related pictures (43)

Electrolux India Complaints & Reviews

Sort by:

Electrolux India — Refrigerator not working

 tejinder122000@gmail.com on Dec 1, 2016
A 190 liter single door refrigerator has been purchased one month ago and it is not working. I registered my complaint and response code is R81819 & ref number is AGR0112160062... The concerned number of engineer recd through sms is not responding properly rather somebody is picking up call and using objectionable language. Pls check the matter... An incharge for service centre at AGRA by the name of ALI is telling me that it would be chargeable from company so it is better u get it done by me privately at half cost...It is very cheap behaviour. Kindly urgently check the matter.....
Complaint comments  Read comments Complaint category Refrigerators

Electrolux — Service related issue

 mamtorahardik on Nov 25, 2016
Dear sir,
Just few days ago, electrolux service engineer came to resolve my washing machine complain. According to person he changed the part (Jumper). Gave a bill. We paid the bill.
Few days ago i open my washing machine to check the jumper. I found that it old. Totally rusted. It mean, the old or used jumper is fitted on my washing machine.
This will happen second time. First time i wouldn't care about that. But this time would like to take some strict action against engineer.
Jumper and bill is attached for reference....
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Microwave demo

 rubal45 on Nov 23, 2016
I bought a electrolux microwave from snapdeal on 26-Oct against this order no 16307706907.
i didn't know how to use it. after that i call to customer care in snapdeal
last week to give me a demo of this product.Regardsre
*but snapdeal's executive told me that in your area this service is not
approchable. now its customer responsiblity to do call in electrolux to
give a demo. and after that i regiserted a compaint in electrolux on date 16-11-16 against ELUD1611160044. but till date electrolux's dealer or employee did not give me any demo. i did not use this product...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Service related

 mamtorahardik on Nov 20, 2016
Dear sir,
Just few days ago, electrolux service engineer came to resolve my washing machine complain. According to person he changed the part (Jumper). Gave a bill. We paid the bill.
Few days ago i open my washing machine to check the jumper. I found that it old. Totally rusted. It mean, the old or used jumper is fitted on my washing machine.
This will happen second time. First time i wouldn't care about that. But this time would like to take some strict action against engineer.
Jumper and bill is attached for reference....
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Front load automatic washing machine problem

 Snehitha03 on Nov 9, 2016
Dear Sir,

I am not able to get support/Help from your Electrolux washing machine which is failed under warranty.I brought one Front load automatic washing machine (Model Code : WM EF55VCSL-CME) and it is under warranty (extended 3 year warrant) I have raised complaint for the problem of spin and rinse.Ticket: EBLR0907160079 --raised on 9th July …Follow up ticket: EBLR1008160058 --raised new one again to get it fixed the issues ASAP. Service team came and taken the PCB to their store and they said after 30 days it is fixed but it cost around 2500+ initially ( in the month Aug)...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Defective washing machine

 advbm on Nov 3, 2016
I purchased a washing machine from Electrolux from Vijay sales (Mira Road) around Jan/Feb 2016. within few months the machine was making loud noise during spin operation. The product is still in warranty period. On contacting the company with a complaint, after several attempts, a service engineer visited around the month of aug/sept and informed that the gear box has to be changed. Subsequently they have not shown any inclination to come and change the gear box. Now the noise is getting louder by the day during all the operations. I have addressed several emails to their customer care id but other...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Washing machine repair under warranty

 Harsha sreekumar on Nov 2, 2016
On 12/12/2014 we have purchased one electrolux front load washing machine and now the spin option it's not working its under warranty. We have raised a compliant on 4th october and complaint no is eblr0410160010. From 2months continuously we r contacting the bangalore service centre people and still now they have not resolved the problem and every time the customer care service executive commits for the service same day. Now they are not answering our calls.

Pls do the needful at the earliest....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux India — Electrolux machine

 munjal01 on Nov 1, 2016
Hi all

I bought new electroluxmachine and after some time it had some issue related to water sensor we register a complaint and engineer visited and he said sensor having some issue machine under warranty better to raise a complain to change this we raised request to change this and there is no action on this since one month we did lot of follow-up with area manager Mohan Gudda service station Incharge but there is no one taking action it is already company and very bad service related to warranty if they are not able to provide any service to customer why they are giving fake commitment...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Refund required — > electrolux fridge was not working but money taken - refund was not given

 Kiran Suryanarayana on Oct 29, 2016
Hello all
We had a issue with our electrolux fridge and a electrician named :
Mission perfection. Address: #427/3, k. H double road shanti nagar bangalore-560027. Mob : 9902768576, 8892970052 — electrician name: nabidulla, had come to our house to repair, the fridge for which he has charged 4800+350 (Filter charges)= 5150.00, the fridge was not working after giving so much money and in spite of repeated calls they dint answer and when we asked for a refund, they agreed and they didn't give the refund and this a purely a case of fraud and cheating. Please help us to get the refund....
Complaint comments  Read comments [1]Complaint category Refrigerators

Electrolux — Break down call not resolved after seven days of complaint.

 somtirtha on Oct 29, 2016
Dear sir
Greetings from kolkata
I am sorry to say that it is indeed a painful situation i am into and encountering the hardest ordeal ever in my life. Needless to point out from my remonstrance that the cause of my suffering is the service protocols of your august company electrolux.
I had purchased a refrigerator on 22nd of june 2016 from ezone south city mall. I was informed during the time of purchase that the parts are easily available and in times of problem the company would change it within 72 hours of the complaint.
The details of the purchase are as under.
Complaint comments  Read comments [1]Complaint category Refrigerators

Electrolux India — Worst customer service

 Priyanka Pratik Parekh on Oct 28, 2016
@electrolux @electroluxindia.. It's been more than 12 days that the service guy has taken the main circuit board from my #electrolux microwave... Saying he will get it fixed in 3-4 days.. It's been more than 12 days now with the festival almost here.. I am left with no microwave to cook any delicacies.. Customer care call center number tells me that only the service manager will be able to help me with this... Whereas the service manager never answers the call #worstcostumerservice...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux India — Complaint not resolved

 lalit gosai on Oct 20, 2016
Dear sir/madam

I have purchased Electrolux washing machine in vijay sales Maninagar branch
So now some day before some abnormal sound in machine I have complaint in Electrolux and engineer will come 2 Oct and he said some parts need to be replaced in this machine and i'll come within 3 days
But at that time he will commit to me and still date he will not come, call to vijay sales but ever time call is always busy
I it's strongly say to all please give solutions for my complaint I will trust to vijay sales and he will not support to me
Many phone call...
Complaint comments  Read comments Complaint category Car Service Centers

Electrolux India — No service, no repair

 trinachatterjee on Oct 13, 2016
I had given a complaint on 1st October, you assure all problems to be solvedby 24 hrs, no one came before 4th October . The engineer came and said that a part needs to be replaced . TILL DATE nobody has come post that . My Electrolux Window AC, is non operational .

I have been continously following up with customer care who takes no onus and in turn gives the number of the service centre for us to follow up, who in turn never sends anybody .

You can easily be taken to court given that you commit service within 24 hours ....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Washing machine fully automatic front loader 6kg

 hemant2302 on Oct 7, 2016
I bought a electrolux washing machine (ef60erwh 6 kgs fully automatic front loading washing machine) order date 07 nov 2015 and invoice date 09th nov 2015 from flipkart order no. od404376373799102000). the machine was installed after 8 months in the month of july 15th 2016 (around 18th july), it worked for just one day. it took 7 days from electrolux engineer to visit and find out that the pcb of the washing machines is not working. then i had to wait for 25 days for new pcb to arrive. the new pcb did not work. i have been following up with flipkart and electrolux since then but no resolution.in...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Company person again and again pushing for second hand washing machine motor

 Raghav R Hegde on Oct 6, 2016
My washing machine motor is not working properly. i complained twice in call center.

This is my recent complaint number : eblr1208160130

Service center person harish (contact number: 8494915210) came with second hand motor. and he is arguing that was new one. after some argument he agreed that machine is second hand. and he charging rs. 7000 which is equal to new machine.

From past three months i am following him by phone he is not responding.

I contacted area sales manager mr. mohan (9972411154) for solution. even he is also not responding...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — I am complaining about my product

 ..big on Oct 6, 2016
Hi sir... We have purchased washing machine last year in october end... After 1 month of washing machine we continuously facing problems... We complaint so many time but nobody takes action from your side... They simply come nd check nd say this machine is ok no problem... Spin tub which is totally bent one sided nd wash tub sometimes rotate only in one direction nd in that when we put clothes they get knot badly nd even we will not available to solve it... Nd till know so many clothes get teared so you tell me... Till know we complaint so much but none of from your side take action... So it's my...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Washing machine not working properly

 vikasbanty on Oct 5, 2016
Sir, i bought a semi auto. washing machine in oct 2014, for the last one months it is not functioning properly the wash tub does not rotate properly, i made a online complaint on 25.09.2016 about it and the same day i got a message that mr. nadish (engineer) will visit at my place very soon but after 4 days he called me on 29.05.2016 to visit and he came on 2.10.2016 insted of 1.10.2016 but he didn't get the problem again he came on 3.10.2016 but could not cure the problem more over i had to call him aproxx. 30 times from 29.05.2016 to 3.10.2016 most of the time his ph. was swithed off. after his...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Electrolux Washing Machine lying idle since 5 months.

 Shanisurs on Oct 1, 2016
Hi,
Here again I want to remind you again about a Electrolux washing machine bought from BISMI, KOTTAYAM, KERALA.
The machine was bought for my old parents.
ON May 2016
Till now the machine is lying as it is.
No body come from your side to take care of the same.
Now its almost 5 months.
Is this your customer service?
I have paid for the machine and its not a free gift from your side.Please look into the matter and do the needful.
This is my second complaint .
Thanking you...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Holes developed due to rust in Microwave Oven.

 Deepika Ramesh on Sep 29, 2016
Sir,
I had purchased Electrolux microwave oven on 04 May 14 from star CJ. Now the product is completely useless due to development of holes in base due to rust. Here I am attaching the photographs of rusted portion and invoice for ready reference. I have given complaint to the Electrolux customer care. On response, they called from Bangalore customer care and confirmed that they only cater for fridge and washing machine and not the microwave oven. Now the product is completely useless due to faulty material use in manufacturing of the product. Please guide...the further steps to get it rectified....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Faulty washing machine et62-es electrolux washing, machine from patel marketing karad

 Lokesh Kaulagekar on Sep 18, 2016
Hi Team,

Please check the below emails in detail. This has been an ongoing issue with my washing machine for too long. The technician is not able to fix our washing machine.

We are really fed up, unhappy and disappointed with your service as well as product.

I request you to please look into this issue on priority and resolve it asap.

The technician has replaced almost all the parts but still the machine is facing too many issues, the tech has visited twice and has not yet able to resolve the problem. My parents are facing too many...
Complaint comments  Read comments Complaint category Washing Machines

Recently Discussed

11 days ago
Electrolux India
Defective washing machine
17 days ago
Electrolux India
Service related
26 days ago
Electrolux India
Washing machine repair under warranty
27 days ago
Electrolux India
Pathetic service and installation quality!
Electrolux India
Front load automatic washing machine problem

Featured Complaints