Electrolux India Customer Care

Electrolux India Customer Care

PE Electronics Ltd

Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Satisfactory Rating
1%
Complaints
670
Responses
0
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Electrolux India Complaints & Reviews

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Electrolux India — Repair to washing machine

 gpsram on Apr 27, 2016
Dear team,

Date of purchase : 01/12/2012
Model no : w/m es60cdwh
First complaint : 22/07/2015 for repair of machine
During repair, the technician not attended properly and removed buzzer connection ( ref bill no. 2278 dtd 22/07/2015 for rs. 400.00 by bangalore service centre).
Second complaint : 02/04/2016 for leakage of water and replacement of buzzer. (Ref bill no. 2472 dtd 02/04/2016 for rs. 750.00 by bangalore service centre).
After repair, it is noticed that the repair was not done properly. Water is still leaking, electrical shock near buzzer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Automatic washing machine

 ravi k sahni on Apr 20, 2016
I wish to bring to your notice the sorry state of affairs of electrolux customer support department and the embarrassment me and my family members have gone through since we bought electrolux et70enerm 7kg fully automatic top loading washing machine vide serial no. 11091527151650 online through flipkart via ws retail services pvt. Ltd. Vide their invoice no. # del_lhr_03l20151100003135 dt. 5.11.2015 .

Our troubles started with the purchase of the machine.

1. Firstly, the machine could not be installed and demo could not be arranged on expiry of more than 10 days of...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Electrolux India — AC installation

 shiv80 on Apr 19, 2016
I am really disappointed as I am waiting since last 2 days for the newly bought AC installation. Looking for timely assistance from you....
Complaint comments  Read comments Complaint category Appliances

Electrolux India — After sales service of electronic appliances

 AMRESH KUMAR VERMA on Apr 19, 2016
I have launched a complain in Electrolux on 20th of march-16, on 22nd of march-16 the service engineer visited to solve the problem, he changed the capacitor of the a.c. saying that the capacitor was not woking properly and charged me an amount of Rs.1500, again the very next day my a.c. started giving the same problem, it was not cooling properly, i called up the service engineer again for the problem on 24th of march, he assured me that he will come on 25th of march to recheck the ac, and from that day i am calling him till now but, i have not received any kind of reply from the service engineer,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Not resolving fault of washing machine which is under warranty after registering complaint in customer care.

 sreerajkrishna007 on Apr 2, 2016
Sir,

My washing machine electrolux et70enerm 7kg fully automatic which i bought on 16-nov-2015 is not working properly. I gave complaint to electrolux customer care 1860 200 1212 on 27-march-2016. And the reply was they will send a person to fix the problem. But today is 2-april-2016 and still nobody came to resolve the issue. Mean time i contacted 3 times again to customer care they repeats the same as early. This product is under warranty and there is no proper follow up from company while giving complaint.

Registered complaint call number is below.

Eccc3003160192.
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Refrigerator after sales

 Debashishroy on Apr 1, 2016
March regarding the change of gasket of my refrigerator (Emum1203160016). The concerned person came, charged rs 300, took away my original gasket and today, its 1st of april. I have made constant calls to follow up with the customer care, service representative, service agent and all possible responsible people. Thankfully, no one has any clue about it. Every time i call call, they have the standard statement, that the product will be delivered by the coming monday, but they don't bother to revert on it. I feel hopeless and frustrated and is planning to take it to the next level. I.E consumer forum....
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — Poor servicing and bad customer complaints handling

 Jerry123 on Mar 30, 2016
I had purchased Electrolux split ac 1.5 ton around 3 years back. When ever I call the customer service number for the Trivandrum office, they and the most incopetent person to resolve the issue. The Manager at the customer care centre even does not have the courtesy to call back and advice me that there could be a delay in. The technician to look into my concerns. Not at professional. Not sure as to why they keep these kind of people as manager (Trivandrum branch) when they are not such irresponsible and spoil info the brand name and value. The technicians they send are young kids max of 22 years...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux India — Installation of electrolux air conditioner

 ravipati450 on Mar 29, 2016
I have taken the Electrolux AC online. I have received the AC on 21st March. I have given the installation on 22nd March (With complaint numbers EBLR2203160093 & EBLR2203160094 even though I don't know why I got 2 compliant numbers). Customer support team is promised to resolve this issue within 24 hours but even after 1 week electrolux not able to install my AC.

My complaint is allotted to Engineer Abdul - 9731466664. He has sent couple of persons for installation on Satruday 26th March who are not competent enough to install AC. They were giving something or the other reason and...
Complaint comments  Read comments Complaint category Other

Electrolux India — Horrible support on microwave oven

 Aditya on Mar 23, 2016
1. One March 16 I had raised a customer care request for the “grill” function not working on my machine.
2. On recalling the call center on Mar 18, I finally had a service engineer visit me on March 19. He said the PCB needs to be replaced and that he will need to take the PCB to service center to get the appropriate PCB
3. I told him that the heating function is more important for us (I don’t have a cook these days and my wife is staying alone with my son, as I am traveling extensively). He promised to sort it out by end of the day and ensure he either fits back the old PCB...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Install Local brand component & over charging [Resolved]

 smraza on Mar 17, 2016
I have complaint so many times past 5 months but nobody will provide us resolution.
Complaint No : EDEL2810150016.
1)
Service Engineer Name : UMESH.
He was taken charged ₹ 800 for changed relay but its not Electrolux relay.I seen Electrolux relay but not look like this same as installed by engineer umesh.

2) He was taken service charge ₹350 but correct charge is ₹ 300.

3) His behaviour is also not well.

I have already escalated this case to below mention persons but not getting any response

1) Mr Sachin...
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — Electrolux ac es12msc (5 star) 1t spl water leakage

 Bhushan Danave on Mar 11, 2016
Hello,

I have purchased "ELECTROLUX AC ES12MSC (5 STAR) 1T SPL" from Vijay Sales Panvel and it was installed on 6th March 2015.

However, within 4 days of Air conditioner installation, it gets water leakage issue from the inside set of AC.
I want to know why it is happening within 4 days installation, I mean so early. It is supposed to be a new product right?
What kind of bad quality product, you are providing to the customer?
This is really difficult situation for me to understand. Instead making me feel cool, your product-AC makes me wet by leaking...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Window air conditioner

 Umair Ghazali on Mar 2, 2016
My AC is covered under extended warranty for two years by ELECTROLUX and I have paid to the company for this extended warranty for 2 years an amount of 3600/- through cheque No. 154967 HDFC BANK.
According to the Electrolux document No E86 2853 my warranty is valid till 24/04/2016 .
I have registered a complaint to the customer care center on 01/05/2015 (complaint No EDEL0105150025) regarding the cooling problem in my Window AC 1.5 Ton (Model no WB 52).
The Engineer visited my house with in 2 days of complaint registration and found that the condenser is not working properly...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Lousy service

 Mukul Dube on Feb 8, 2016
I bought an Electrolux refrigerator on 23 June 2014. Its compressor stopped working on 1 February 2016, well within the warranty period. The man who came from United Home Care on 6 February to replace the compressor found, after installing the new unit, that it was defective. It had not been checked beforehand.

The man had also come without informing me, and as a consequence I had to cancel an appointment with my physician. Finally, he put several dents on the cabinet while moving the refrigerator around. The compressor was finally replaced on 8 February -- but my refrigerator now...
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — Washing machine not working.

 pragadeeshpeak on Jan 27, 2016
We have already raised the complaint on our washing machine on Dec 1st. Its been almost 2 months to get resolved. I have never ever heard customer care like this. Our washing machine is not working properly. Look into it at the earliest....
Complaint comments  Read comments [2]Complaint category Washing Machines

Electrolux India — Microwave G20M.WW-CG

 syedriaz on Jan 21, 2016
Sir your product itself shows 3yrs warranty on magnetron my puchase bill shows 3months for expiry but ur callcentre experts says only 2yrs for magnetrons pls conferm ths to get my product service.complaint no ECCC2201160003....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux India — Fabulous repair!! Giving 1 more suffering

 Samitac on Jan 13, 2016
I have bought a microwave and then after quite a long time it wasn't working..I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment.With diiferent responses abot defects and the price they somehow repaired at last by cheating me with the money After this all also it wasnt over at alll WHAT TO DO?? AS they came and examined it and repaired it>>Alls good with money but damaged my turntable??? my turntable was working and turning until they had repaired...
Complaint comments  Read comments [1]Complaint category Appliances

Electrolux India — Refrigerator that do not work

 Mannu1200 on Jan 2, 2016
Customer service of electrolux is a nightmare, you have to complaint at least 7 times to get technician visit. And not only this, technician of electrolux do not have skills to even understand the problem going on with the refrigerator. And when you tell this to customer care, they will shout on you that why you keep on complaining for same thing again and again :(. They have changed the compressor 4-5 time with no positive effect. Last week a technician changed the compressor again and my refrigerator is not working since then. My family is surviving without refrigerator since a week. Its...
Complaint comments  Read comments [1]Complaint category Refrigerators

Electrolux India — Washing machine.. That is having issue for last two month

 Masoom Ashraf on Dec 28, 2015
I have an issue with Electrolux washing machine for last two months.I have registered complaint with this no. of mine. i.e:9312137319. Sad part is that they are unable to resolve my issue.They have even taken the washing machine and promised to return it by last Saturday.Now no body is picking phone. I am fed up of there service. The no. that I have which is there shift cell.:9873999987, Now nobody is picking my phone. I have the no. of there service head whose name is Deepak. He too is not picking the phone.9871978080. Please take action against them.My family is suffering because of this. Please...
Complaint comments  Read comments [2]Complaint category Washing Machines

Electrolux India — Machine not working.

 Radha Krishnan Mani Vannan on Dec 27, 2015
Hi, Kindly refer our complaints no 2411150071dt 24/11/2015.Till now no settlement reached. Some tech came and without our signature he has entered in the book and went away stating some parts to be replaced. The is the way you treat the customer?. I want the settlement immediately to avoid contacting consumer forum. regards radhakrishnan 9962770764...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Good cheating electrolux

 Samitac on Dec 23, 2015
I bought a microwave from the renowned company ELECTROLUX I used very less and the microwave is still new, but suddenly, the microwave stopped working .I called the service center, therefore, 1 person came and examined and said transformer was not working.He couldn't repair it at that time because he didn't had the sufficient parts at that moment. Well, done he went and then two more persons came . Now begins the story, they are now saying that the rectifier i.e the diode was not okay, it needed to be changed. You see, two times two people coming and saying different defects from the same company...
Complaint comments  Read comments [2]Complaint category Appliances

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