Electrolux India Customer Care
PE Electronics Ltd
Customer satisfaction rating: 1%
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677
COMPLAINTS

Electrolux India Customer Care

PE Electronics Ltd

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Address
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
11
7
Phone:

Additional info
Customer satisfaction rating
1%
Complaints
677
Responses
0
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Electrolux India Complaints & Reviews

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Electrolux India — Installation of electrolux split ac 1.5t

 gunsnleo on May 25, 2016
I bought a Electrolux 1.5 ton split AC from vijaya sales sector 29 gurgaon on 22nd may 2016. it was supposed to be installed on 24th may( as per the SMS i recieved ). phone numbers given were-9643316606, 96433166. Engineers name is Mr Mahesh. But he said that he is busy with works so gave me time on 25th may 9am. no one arrived till now and interstingly not picking the phone calls. Highly unprofessional conduct and very frustating too....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Air conditioner after sales service

 Kiran Kumar Mishra on May 24, 2016
Dear sir,
I have a 1.5 ton split ac of your brand in my house. Since 17/5/2016 it developed some problem and i had booked a complaint the complain no being ebsr1705160036. I got a sms that i will be getting a call within 2 hrs. I got the call on 21/5/2016 3 pm. I. E. 96 hrs later. And as of now the engineer is yet to come to service my ac. I have only one question for you. Does electrolux provide after sales service? Because i realise it does not. And it should be told to customers when they go to buy any electrolux product.
Kiran kumar mishra
Bhubaneswar - odisha...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Split ac

 SuhasHanda on May 21, 2016
It is to convey my huge dissatisfaction wrt to your AC servicing staff/engineer. I have registered complaint for my split AC nearly 2 weeks back since your sub standard equipment suffers from gas leakage problem every other day. I have been charged nearly 3500 Rs now which is seemingly wastage since your staff can't repair or due to reasons known only to them, I was (over)expecting some amount of professionalism from Electrolux but seemingly behavior such as staff not picking up phone, making unnecessary visits without identifying underlying problem is common practice at your end unlike more professional...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Service of washing machine in trivandrum

 GOPAN K.S on May 16, 2016
Have purchased a washing mechine ef 60er wh eliteca 6 kg from ideal home appliances. Now i reported a complaint in water inlet on 10-05-2016. Nobody has attented. One service engineer mr jishnu (7736279043) called as and ask me "we never ask to buy this washing machine so we are not responsible for this complaint)
Ir, is it the way of customer service...)
By gopan
9895908812...
Complaint comments  Read comments [2]Complaint category Washing Machines

Electrolux India — Washing machine repair

 sohail sharieff on May 11, 2016
Hello team,

My fully automatic washing machine stopped working & i raised a complaint
Ome technician visited my place & said this the sensors needs to changed.
He said he will come the next day & its been 4 weeks he is not turned back or receiving my calls. His number is: 072596 60596

Heights is he has blocked both mine & my husband's number.

Please help
Regards
Nancy...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Charged for free basic installation

 bgelectrolux on May 3, 2016
On 9th april, 2016, we purchased an electrolux ac whose details are given below:
A-eletrolux 1.0 ton, 5*, white.

More details can be found in the attached bill.

The purchase was done from harmony house pvt. Ltd, baishnabghata patuli township, kolkata 700094.

During purchase of the ac, we were promised again and again about free basic installation.

We were approached by the electrolux through sms:

"we have allotted your call to engineer esha - 9051702139, 03324145038), pls provide him this code s41645 only after satisfactory...
Complaint comments  Read comments [1]Complaint category Products & Services

Electrolux India — Refigrators

 refrigrators on May 2, 2016
My Refrigerators is in warranty period for 5 yrs. it not 1 years is completed and cooler is not working . i called cust care they ask me to charge for rs 2500rs . however its in warranty period.
if its in warranty period then why he asking charge . i thought to raise this issue to goverments and consumer complain to making fool of customers like this .

please do needful . i need to change its asap.

please contact@91 9008520235

Bangalore

hosakerehalli new extension...
Complaint comments  Read comments [5]Complaint category Appliances

Electrolux India — Repair to washing machine

 gpsram on Apr 27, 2016
Dear team,

Date of purchase : 01/12/2012
Model no : w/m es60cdwh
First complaint : 22/07/2015 for repair of machine
During repair, the technician not attended properly and removed buzzer connection ( ref bill no. 2278 dtd 22/07/2015 for rs. 400.00 by bangalore service centre).
Second complaint : 02/04/2016 for leakage of water and replacement of buzzer. (Ref bill no. 2472 dtd 02/04/2016 for rs. 750.00 by bangalore service centre).
After repair, it is noticed that the repair was not done properly. Water is still leaking, electrical shock near buzzer...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux India — Automatic washing machine

 ravi k sahni on Apr 20, 2016
I wish to bring to your notice the sorry state of affairs of electrolux customer support department and the embarrassment me and my family members have gone through since we bought electrolux et70enerm 7kg fully automatic top loading washing machine vide serial no. 11091527151650 online through flipkart via ws retail services pvt. Ltd. Vide their invoice no. # del_lhr_03l20151100003135 dt. 5.11.2015 .

Our troubles started with the purchase of the machine.

1. Firstly, the machine could not be installed and demo could not be arranged on expiry of more than 10 days of...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Electrolux India — AC installation

 shiv80 on Apr 19, 2016
I am really disappointed as I am waiting since last 2 days for the newly bought AC installation. Looking for timely assistance from you....
Complaint comments  Read comments Complaint category Appliances

Electrolux India — After sales service of electronic appliances

 AMRESH KUMAR VERMA on Apr 19, 2016
I have launched a complain in Electrolux on 20th of march-16, on 22nd of march-16 the service engineer visited to solve the problem, he changed the capacitor of the a.c. saying that the capacitor was not woking properly and charged me an amount of Rs.1500, again the very next day my a.c. started giving the same problem, it was not cooling properly, i called up the service engineer again for the problem on 24th of march, he assured me that he will come on 25th of march to recheck the ac, and from that day i am calling him till now but, i have not received any kind of reply from the service engineer,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Not resolving fault of washing machine which is under warranty after registering complaint in customer care.

 sreerajkrishna007 on Apr 2, 2016
Sir,

My washing machine electrolux et70enerm 7kg fully automatic which i bought on 16-nov-2015 is not working properly. I gave complaint to electrolux customer care 1860 200 1212 on 27-march-2016. And the reply was they will send a person to fix the problem. But today is 2-april-2016 and still nobody came to resolve the issue. Mean time i contacted 3 times again to customer care they repeats the same as early. This product is under warranty and there is no proper follow up from company while giving complaint.

Registered complaint call number is below.

Eccc3003160192.
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Refrigerator after sales

 Debashishroy on Apr 1, 2016
March regarding the change of gasket of my refrigerator (Emum1203160016). The concerned person came, charged rs 300, took away my original gasket and today, its 1st of april. I have made constant calls to follow up with the customer care, service representative, service agent and all possible responsible people. Thankfully, no one has any clue about it. Every time i call call, they have the standard statement, that the product will be delivered by the coming monday, but they don't bother to revert on it. I feel hopeless and frustrated and is planning to take it to the next level. I.E consumer forum....
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — Poor servicing and bad customer complaints handling

 Jerry123 on Mar 30, 2016
I had purchased Electrolux split ac 1.5 ton around 3 years back. When ever I call the customer service number for the Trivandrum office, they and the most incopetent person to resolve the issue. The Manager at the customer care centre even does not have the courtesy to call back and advice me that there could be a delay in. The technician to look into my concerns. Not at professional. Not sure as to why they keep these kind of people as manager (Trivandrum branch) when they are not such irresponsible and spoil info the brand name and value. The technicians they send are young kids max of 22 years...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux India — Installation of electrolux air conditioner

 ravipati450 on Mar 29, 2016
I have taken the Electrolux AC online. I have received the AC on 21st March. I have given the installation on 22nd March (With complaint numbers EBLR2203160093 & EBLR2203160094 even though I don't know why I got 2 compliant numbers). Customer support team is promised to resolve this issue within 24 hours but even after 1 week electrolux not able to install my AC.

My complaint is allotted to Engineer Abdul - 9731466664. He has sent couple of persons for installation on Satruday 26th March who are not competent enough to install AC. They were giving something or the other reason and...
Complaint comments  Read comments Complaint category Other

Electrolux India — Horrible support on microwave oven

 Aditya on Mar 23, 2016
1. One March 16 I had raised a customer care request for the “grill” function not working on my machine.
2. On recalling the call center on Mar 18, I finally had a service engineer visit me on March 19. He said the PCB needs to be replaced and that he will need to take the PCB to service center to get the appropriate PCB
3. I told him that the heating function is more important for us (I don’t have a cook these days and my wife is staying alone with my son, as I am traveling extensively). He promised to sort it out by end of the day and ensure he either fits back the old PCB...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Install Local brand component & over charging [Resolved]

 smraza on Mar 17, 2016
I have complaint so many times past 5 months but nobody will provide us resolution.
Complaint No : EDEL2810150016.
1)
Service Engineer Name : UMESH.
He was taken charged ₹ 800 for changed relay but its not Electrolux relay.I seen Electrolux relay but not look like this same as installed by engineer umesh.

2) He was taken service charge ₹350 but correct charge is ₹ 300.

3) His behaviour is also not well.

I have already escalated this case to below mention persons but not getting any response

1) Mr Sachin...
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — Electrolux ac es12msc (5 star) 1t spl water leakage

 Bhushan Danave on Mar 11, 2016
Hello,

I have purchased "ELECTROLUX AC ES12MSC (5 STAR) 1T SPL" from Vijay Sales Panvel and it was installed on 6th March 2015.

However, within 4 days of Air conditioner installation, it gets water leakage issue from the inside set of AC.
I want to know why it is happening within 4 days installation, I mean so early. It is supposed to be a new product right?
What kind of bad quality product, you are providing to the customer?
This is really difficult situation for me to understand. Instead making me feel cool, your product-AC makes me wet by leaking...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Window air conditioner

 Umair Ghazali on Mar 2, 2016
My AC is covered under extended warranty for two years by ELECTROLUX and I have paid to the company for this extended warranty for 2 years an amount of 3600/- through cheque No. 154967 HDFC BANK.
According to the Electrolux document No E86 2853 my warranty is valid till 24/04/2016 .
I have registered a complaint to the customer care center on 01/05/2015 (complaint No EDEL0105150025) regarding the cooling problem in my Window AC 1.5 Ton (Model no WB 52).
The Engineer visited my house with in 2 days of complaint registration and found that the condenser is not working properly...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Lousy service

 Mukul Dube on Feb 8, 2016
I bought an Electrolux refrigerator on 23 June 2014. Its compressor stopped working on 1 February 2016, well within the warranty period. The man who came from United Home Care on 6 February to replace the compressor found, after installing the new unit, that it was defective. It had not been checked beforehand.

The man had also come without informing me, and as a consequence I had to cancel an appointment with my physician. Finally, he put several dents on the cabinet while moving the refrigerator around. The compressor was finally replaced on 8 February -- but my refrigerator now...
Complaint comments  Read comments [3]Complaint category Refrigerators

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