Electrolux India — Defective washing machine

Address:	Mumbai City, Maharashtra, 401107
Website:	electrolux

I purchased a washing machine from Electrolux from Vijay sales (Mira Road) around Jan/Feb 2016. within few months the machine was making loud noise during spin operation. The product is still in warranty period. On contacting the company with a complaint, after several attempts, a service engineer visited around the month of aug/sept and informed that the gear box has to be changed. Subsequently they have not shown any inclination to come and change the gear box. Now the noise is getting louder by the day during all the operations. I have addressed several emails to their customer care id but other than false promises of getting back to us, there has been no progress in the complaint resolution. At one point in time I was given a complaint number ETNA[protected].
I want the complaint to be redressed immediately.
Thanks.