Electrolux India — Good condition microwave not being repaired by company

Address:	Mumbai City, Maharashtra
Website:	www.electrolux.com

I am mrs. Nirupoma ray, a senior citizen. I am an arthritis patient (70+) years from tinkonia, burdwan (West bengal) (Mobile number-[protected]). My husband mr. K. R. Ray (77 years) cannot work due to nerve failure.
We have purchased a microwave from electrolux company about 6 years back. We had used the microwave (Mw) for heating our cooked food, sometimes tea preparation also.
Due to manufacturing defect the door of the mw has been detached from main body, but the existing mw and other parts are in perfect condition. Our mw is of 25 lit capacity, 1450 w.
We have complained to the company on 13/7/16 vide complaint number - ekol[protected]. After checking our mw the company said that they cannot repair or they cannot replace the door.
We have requested company service engineer, branch manager, assistant manager, sales manager, etc. To replace the old mw against a new one by exchange basis.
The company and all its offices simultaneously flatly turned down my request with uncivilized manner.
This means that your company’s main moto and objective is “to sell and forget the customers”.