| Address: | 560102 |
| Website: | www.electrolux.in |
1. One March 16 I had raised a customer care request for the “grill” function not working on my machine.
2. On recalling the call center on Mar 18, I finally had a service engineer visit me on March 19. He said the PCB needs to be replaced and that he will need to take the PCB to service center to get the appropriate PCB
3. I told him that the heating function is more important for us (I don’t have a cook these days and my wife is staying alone with my son, as I am traveling extensively). He promised to sort it out by end of the day and ensure he either fits back the old PCB or a new one. His number is [protected]
4. On not hearing from him till evening, I called him on March 20 and he said he was going to confirm by 11 am on March 21st and make sure I do not have to suffer. From March 21 morning, his phone was not accessible.
5. I reached out to Mr. Bhupendra (CALL CENTER have me his numbers [protected]) – who was continuously busy on phone – but finally when he spoke, assured me that things will be taken care of.
6. After an hour later the service center called up to tell me that there was no one at their center and they can only sort out by March 24 or 25. I told her that does not work for me and I needed the old PCB to be fixed back so that at least the heating function worked for me. She disconnected the phone
7. I called Bhupendra again who said that he can only call the owner of the service franchisee but cannot interfere beyond that.
8. 2 hours passed by and I called Bhupendra again and he said the owner has said that something will be done by the next morning i.e. March 22 morning
9. Finally on March 22 evening a different service engineer came and fixed a PCB. The display looked tilted which was pointed out by my wife but he behaved rudely with my wife and insisted that everything is same as before. On using the microwave today morning, my wife realized that the heating function is not working. His number is [protected].
Please help urgently. I made a mistake asking for the grill function to be repaired. Please at least ensure that my heating function is restored.
Rgds
Aditya
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