Electrolux India — Lousy service

Address:

Mumbai City, Maharashtra, 110091

I bought an Electrolux refrigerator on 23 June 2014. Its compressor stopped working on 1 February 2016, well within the warranty period. The man who came from United Home Care on 6 February to replace the compressor found, after installing the new unit, that it was defective. It had not been checked beforehand.

The man had also come without informing me, and as a consequence I had to cancel an appointment with my physician. Finally, he put several dents on the cabinet while moving the refrigerator around. The compressor was finally replaced on 8 February -- but my refrigerator now looks battered.

In response to every e-mail message, whatever its content, electrolux.[protected]@pemail.in sends the same pre-written platitudes. Five days after my first message to Electrolux, their Area Service Manager Mr. Deepak telephoned: but he had not had the sense to read the e-mail exchanges.