Electrolux India — Most urgent: regarding harassment of customer for the servicing of air conditioner.

Address:

221002

Dear sir.
My self sandeep kumar singh, resident of 114-c, sarveshwary nagar, maheshpur, industrial estate, varanasi, u. P. (Mob. No. [protected]) having an split air conditioner of 1.5 tonn (5 star) of electolux, register a service request in last weak of april-2016, in response of that you have send a person named sechu yadav for servicing of my ac and sechu yadav done the servicing and charged rs. 2100/- via receipt no. Var4357 dt.[protected] for servicing and gas filling, but after few days my ac's performance of cooling decreases and one day it stopped cooling, again i register a complain on your customer care no. On[protected]. Again sechu yadav visited as per your direction and told me that there is no gas in ac, so send it to service center for proper checkup. On[protected], i gave my ac to the service center named ajay refrigeration. After many followups one day a person named teju yadav. Told me that your ac is fine and you can collect your ac, only the copper pipe and wire would be changed and charged rs. 3000/- for 12 feet long copper pipe and wire, i get return back my ac on[protected] and requested to mr. Teju yadav to please arrange proper connection of copper pipe and make my ac in proper functioning condition. But no one visited. Again i have registered my problem on your customer care no. On[protected]. But my ac is putted aside like unusable machine till date and time.
Sir, if it is the companies policy and way of service providing by harassment of customer then i am sorry to say that i have no option to go to the court of consumer forum for justice and getting better services being a paid customer.
Thanking you
Yours
Sandeep kumar singh