Electrolux India — Washing machine not working.

pragadeeshpeak

from Chennai, Tamil Nadu

Address:

600089

We have already raised the complaint on our washing machine on Dec 1st. Its been almost 2 months to get resolved. I have never ever heard customer care like this. Our washing machine is not working properly. Look into it at the earliest.

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Comments

vijayleo99

Regarding Complaint # EBLR[protected] - R17199 dated 15th February 2016.
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Vijay V

Mar 10 (1 day ago)

to electrolux.care, bcc: me
Hello,

This has reference to a complaint for Washing Machine not working with the above number, Nayaz came and took the Turkey Motor and it is about close to a month the part has not been replaced and none of them are bothered to look at.

I am in touch with Jagdish, Nayaz and today with Bimal every day but not able to use the washing machine and the wash room as the Machine has been lying down opened all over.

I did not expect a company of such high value and products having such worst after sales service. If you people take 1 month for a washing machine to repair you will land up servicing 12 machines a month which is not good on your part at all.

I wish my note reaches the highest level in the organization - I AM FORCED TO WRITE ABOUT THE COMPLAINT ON THE FACEBOOK SO THAT THE SOCIAL MEDIA WILL LOOK AT IT.

THE MANAGEMENT HAS TO BEAR ENTIRE SERVICE AND REPLACEMENT EXPENSES, SINCE THE WASHING MACHINE HAS NOT BE SERVICED BY 5 DAYS AS COMMITTED BY THE SERVICE ENGINEER AND JAGADISH.

Kindly do the needful immediately.

Regards,

Vijay